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Rickp
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Posts: 11

PostPosted: Thu Jan 24, 2008 6:37 pm    Post subject: Considering Vonage, but a couple questions first Reply with quote Back to top

I was looking at the DECT 6.0 3 cordless phone system at Circuit City, $80 plus a $100 mail in rebate. It says it come with a D Link router/phone adapter. With this can I also plus in other "regular" phones or am I limited to just the 3 that came with it. Can I just plug in a phone cord to this device and then plug in as many regular phones as I like?

My second question has to do with my regular Verizon phone number. I was planning on getting Vonage with a new number but if I decide I really like it, can I port my existing landline Verizon phone number over to Vonage as a second or virtual line? Could I somehow port it over as a primary line and get rid of the new Vonage line that I sign up with?

I have been curious about Vonage for a while. My only fear is if I sign up and want to cancel, I have heard horror stories. If for some reason I get caught in an issue trying to cancel, can I just cancel or change my credit card number to get their attention? Or would they be able to come back at me somehow? I don't mind paying what I owe but once I call to cancel (if I choose to) I don't want to continue to be billed, as I have read numerous times.

Thanks in advance for your help.
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Jan 24, 2008 7:23 pm    Post subject: Reply with quote Back to top

1. Make sure you get an adapter that is labeled for use with Vonage and with the Vonage logo. You can use as many phones as you like. You can use Vonage over your existing house wiring so you can you a combination of a cordless system with multiple handsets and wired phones.

2. Many people do exactly what you are thinking. You can get a new number to test out the service. If you decide to go with Vonage all the way, you can port your Verizon number to Vonage to use as a second line or replace your Vonage number with your Verizon number and keep your original Vonage number as a virtual number. I'm not sure about porting in your number as a virtual number. I don't think that is an option but maybe someone else can clarify.

3. You usually only hear bad stories. People tend not to go out of their way to report good news. You have a 60 money back guarantee period from the date that you activate the service. Beyond that, you are committed for two years and I'm not sure what the current early termination fee is. I would suggest reading the terms of service on their website.

Good Luck!
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pdhenry
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PostPosted: Thu Jan 24, 2008 8:34 pm    Post subject: Reply with quote Back to top

Here's what I did with my Verizon-->Vonage switchover.

I signed up for Vonage, getting a number that I knew was in the local calling area for my home number.

I signed up for call forwarding with Verizon and forwaded all of my Verizon calls to my Vonage number. I kept a cheap phone plugged into the Verizon jack but I moved my cordless phone set to the Vonage jack and used the Vonage connection exclusively.

Once I knew I was happy with how Vonage was working (and only once I was happy) I initiated the number transfer from Verizon to Vonage. The transfer took about 2 weeks, by the way.

You incur a $10 number change fee from Vonage by not porting immediately but that's cheap insurance not to have lost your POTS service if you need to work out Voip issues. IIRC your original Vonage number can remain as a virtual number once you port but I cancelled it (I never even gave it to anyone since the Verizon number was forwarded over)
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Steve48
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PostPosted: Thu Jan 24, 2008 8:52 pm    Post subject: Reply with quote Back to top

Before making your final decision, run the forum Voip speed test (on hte forum speed dial drop down menu) and see how your internet service does with Voip.

On the subject of credit cards and business problems with Vonage, I would start by talking to the credit card company rather than just canceling a card.

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tglea
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Joined: Nov 22, 2006
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Location: Nebraska

PostPosted: Thu Jan 24, 2008 9:45 pm    Post subject: Reply with quote Back to top

Since you mentioned Verizon for your landline service, I thought I might ask if you have DSL through them as well? If so, you may want to contact them to see if you can get naked DSL if you decide to cancel your land ine. Chances are they will charge you a higher price for DSL when it's not bundled with a landline. Something to look into before you take the plunge.
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Rickp
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PostPosted: Fri Jan 25, 2008 10:58 am    Post subject: Reply with quote Back to top

Thanks for all the replies. I do not have Verizon DSL, I have a local "municipality owned" cable company for Internet. When I did the line test it came back in the 60% range for QOS, that was the only test that was not green.

From what I can find out the Vonage DECT 6.0 system that Circuit City sells comes with a D-Link VTA-VR Vonage adapter. I assume since it has the Vonage logo it will work with any phone.

I am familiar with the wiring in my home, since I did most of it, so its going to be easy to get the Vonage line around the house.

That phone system has a $100 rebate, $80 out of pocket. It sounds like if I do the rebate and then cancel the service I owe them the $100 back? Does anyone know how long before I will not have to give them the $100 back? after the 2 years?

Thanks!
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tglea
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Joined: Nov 22, 2006
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PostPosted: Fri Jan 25, 2008 11:38 am    Post subject: Reply with quote Back to top

It would be best if you posted all of your test results. The D-link is just a phone adapter so you need to have an existing router. Not sure at all about the rebate stuff. Is it from Circuit City or Vonage? The problem is though, the people at both places probably can't give you an accurate answer either. That rebate stuff is sometimes more hassle than its worth in my opinion. Specially in this situation where you are activating a new service and trial periods, contract, and early termination fees are thrown in to complicate things even more. I would by an adapter directly from Vonage and buy the phone system seperate.
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Rickp
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Joined: Jan 23, 2008
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PostPosted: Fri Jan 25, 2008 12:00 pm    Post subject: Reply with quote Back to top

I was thinking of not even doing the rebate, it seems like someone would get confused along the way if I were to cancel. It says its a Circuit City rebate but says you have to keep service for 60 days to get it, so I would imagine Vonage is also in there somewhere.

As for the adapter, its included in the box. I already have an router, I really don't need a new one, so if the adapter works I am fine with it. What is in the box is a Vonage labeled D-Link adapter and 3 cordless phones. I really don't need to phones, other than mine are getting worn and this would give me some additional phones to test with the service.

I am at work not, but I can post the results from home later.
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tglea
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Joined: Nov 22, 2006
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Location: Nebraska

PostPosted: Fri Jan 25, 2008 12:56 pm    Post subject: Reply with quote Back to top

Let me edit my last post. I would by the adapter either direct from Vonage or from a retail store but without the rebates and extras. Buying from Vonage you can basically get the adapter for the price of shipping but you have to wait for a few days. Can you get the D-link or Linksys PAP2 separately at a local store? That is, without the bundled phone system. You could also check Wal-Mart.
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bigbyte777
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Joined: Jan 19, 2008
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PostPosted: Fri Jan 25, 2008 8:01 pm    Post subject: Some recent experience Reply with quote Back to top

There is only one reason to delay porting your Verizon number. In NJ, it could happen too fast. My port happened in 4 days. This was before the equipment shipped. So guess what? We lost phone service.

Vonage is used to the port taking too long. As a result, there is no mechanism in place to coordinate the delivery of equipment with the transfer. Verizon is required to supply Vonage with the expected port date but the Vonage CSRs often don't know the date is available.

Using the call forwarding technique is the best way to do the port. Why is it, most Vonage CSRs don't know that????? And remember, it takes 5 - 7 business days(In NJ) to transfer the number back. But that's a Vonage limitation not Verizon.

I would keep the phone system separate from the router/adapter. This gives you much more flexibility.I used the linksys wireless router/adapterwhich has 4 ethernet ports as well. It worked like a charm. I use Panasonic products for the phone system. I bought a 4 phone system from Staples for $99. It even includes an answering machine.

The other advantage is >>> you can continue to use a phone only system if you need to go back. But other than broadband issues, there shouldn't be a reason to go back.

Finally, because of the rumored demise of Vonage, many of the retailers stopped stocking the equipment. Some may have even discontinued it entirely. I hope for Vonages sake the trend is reversed quickly.
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