Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
ttiger72
New Forum Member
New Forum Member


Joined: Dec 15, 2004
Posts: 4

PostPosted: Tue Jan 22, 2008 9:21 pm    Post subject: Can't make calls, receive them just fine though Reply with quote Back to top

Issue started tonight, I can receive calls but can't make them. I have rebooted the adapter twice without any change in behavior. I was able to make a call this morning but sometime during the day I lost the ability.

Setup is Motorola Cable Modem ->Vonage Motorola Phone Adapter ->Netgear wireless router on Comcast Internet. Since the router is downstream there isn't a port/natting issue.

Is anyone else in Chicagoland experiencing this issue?
View user's profile Send private message
ttiger72
New Forum Member
New Forum Member


Joined: Dec 15, 2004
Posts: 4

PostPosted: Tue Jan 22, 2008 10:45 pm    Post subject: Talked with CS Reply with quote Back to top

1.5 hours to do 5-7 test calls and a reboot of the adapter with no resolution, refusal to transfer me to a supervisor or Tier 2. What a great experience that was. Apparently my outbound calls aren't registering with Vonage, not sure what that really means but I don't think the "support tech" had any idea. They took the debug logs from the adapter and sending to them a subject matter expert and will get back to me.

So anyone else have any ideas?
View user's profile Send private message
Jamey
New Forum Member
New Forum Member


Joined: Jan 23, 2008
Posts: 3

PostPosted: Tue Jan 22, 2008 10:59 pm    Post subject: Same problem, 2 people in Forest Park on Comcast Reply with quote Back to top

Me and my neighbor are both having the same problem. We can receive calls fine, cannot make outbound calls. After dialing there is just dead air. Both on Comcast in Chicagoland (Forest Park).

My setup...

Motorola Cable Modem - Linksys Router - Motorola Phone adapter

Also having problems getting to some websites (Google and gMail especially) only through laptops. Have tried 6 different laptops (3 XP, 2 Vista, 1 Mac OSX Tiger) and have issues wired or wireless. Two desktops running Vista have no issues except occasional slowdowns, one desktop running Mac OSX Tiger is having the same issues as the laptops.

I have no idea how any of this is related or why it even could be related, but it is aggravating. I am not even going to bother with comcast support tonight.
View user's profile Send private message
kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Tue Jan 22, 2008 11:06 pm    Post subject: Reply with quote Back to top

Have you run the Voip speed test? This can tell you if it is an internet connection problem. If you and your neighbor are having problems, it sounds like an ISP problem.
View user's profile Send private message
Jamey
New Forum Member
New Forum Member


Joined: Jan 23, 2008
Posts: 3

PostPosted: Tue Jan 22, 2008 11:11 pm    Post subject: Reply with quote Back to top

I ran another sites test earlier tonight and got a MOS of 4.4


Speed test statistics
---------------------
Download speed: 1426448 bps
Upload speed: 1050392 bps
Quality of service: 91 %
Download test type: socket
Upload test type: socket
Maximum download pause: 360 ms
Average download pause: 23 ms
Minimum round trip time to server: 54 ms
Average round trip time to server: 58 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.5 ms
Jitter: server --> you: 8.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 17
Estimated MOS score: 3.9
View user's profile Send private message
ttiger72
New Forum Member
New Forum Member


Joined: Dec 15, 2004
Posts: 4

PostPosted: Tue Jan 22, 2008 11:18 pm    Post subject: Reply with quote Back to top

I am in Lombard, and have no issues on the net at all tonight. I had an MOS of 4.1 earlier this evening and the quality of the incoming calls is perfectly fine. Glad to hear there are others having the same issues. The fact that I get dead air on outbound calls and inbound calls are perfect makes me think the issue is on Vonage's end and not Comcast. If it were a Comcast issue I would think there would be issues on inbound and outbound equally, and not outbound only.
View user's profile Send private message
Jamey
New Forum Member
New Forum Member


Joined: Jan 23, 2008
Posts: 3

PostPosted: Tue Jan 22, 2008 11:21 pm    Post subject: Reply with quote Back to top

Other people reporting problems in Chicagoland tonight not related to Vonage.

http://www.dslreports.com/forum/r19856748-Connectivity-Anyone-having-problems-in-chicagoland-12208-10p
View user's profile Send private message
kimanderic
New Forum Member
New Forum Member


Joined: Jan 26, 2008
Posts: 1

PostPosted: Sat Jan 26, 2008 9:08 am    Post subject: calls not get out in nh Reply with quote Back to top

Sounds like a similar issue here in nh. I hear a dial tone but some calls never ring. The other end does hear the ringing but when they pick-up no one is there. I never hear them pick up , just dead air.

called Vonage tech. they could not get the same calls to go through either. same results. they called on a land line and got through just fine.

after 1.5 hours working with a Vonage tech it seemed to get better but yesterday it continued to happen. not all calls, not all locations. once a location acts up that location does not work .
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Timbip
New Today 2
Yesterday 3
Total 99049

Who Is On Site
Visitors 122
Members 0
Total 122


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.77 Seconds and 287 Pages In The Last 60 Seconds
The Vonage VoIP Forum