Linksys PAP2 DIR-655 Router Comcast Cable 8K Down and 1.5K Up Motorola Cabvle modem
I have a great internet connection and I am receiving calls with no problem. If I call anyone it rings once and then I can't hear anything. I called my cell phone and my cell rang like normal but when I answered it there was no sound from either end.
I powered down all my hardware to see if that worked. I don't know how to hard reset my pap2 or I would have tried that.
Well afterVonage could not fix the problem after hours of talking to them I decided to troubleshoot myself. I did a hard reset by calling into my device ****, then put in the code 73738#, password 5465866#, and then I pressed "1" to confirm. Unfortunately that did not fix the problem.
I then plugged my Pap2 directly into the cable modem and it worked! I knew then it was a problem with the router.
I try forwarding ports with no success. I went into my firewall settings and found out that my Endpoint Filtering was the problem. I changed the settings to "Endpoint Indepenent" for both UDP and TCP and now it works great.
These settings have been the same since I bought my router over 6 months ago. Why did all the sudden I get issues?
I am having exactly the same problem starting today. My equipment and service are the same with the exception of a Linksys Cable Modem vs the Motorola......... I have my DIR-655 set to email me the logs when full and starting today my log has filled 6 times thus far, with rejected SIP ALG packets to and from V*nage. Any ideas, or is this a temporary system problem??? Thanks!
I am having exactly the same problem starting today. My equipment and service are the same with the exception of a Linksys Cable Modem vs the Motorola......... I have my DIR-655 set to email me the logs when full and starting today my log has filled 6 times thus far, with rejected SIP ALG packets to and from V*nage. Any ideas, or is this a temporary system problem??? Thanks!
Change the settings to "Endpoint Independent" for both UDP and TCP and now it works great. It is under the Firewall area.
I've experienced the same situation here starting late last week. I was able to receive incoming calls, but I couldn't make outgoing calls to certain numbers.
I followed the same steps on the DIR-655 and everything works now.
I started having the same problem today, although I upgraded router last week with NO problems until now. Spent an hour with Vonage tech support and got nowhere. Finally a supervisor told me they had recieved several other calls from customers complaining about the same thing, and they all seemed to be using a dlink router.
Tried changing the TPC & UDP settings mentioned in this post and IT WORKED! ...Thanks guys!!!!!
DLINK DIR 655 H/W: A3 F/W: 1.10 (UPGRADED TO 1.11)
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