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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
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Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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hayestrio
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PostPosted: Tue Jan 22, 2008 1:01 am    Post subject: Reply with quote Back to top

I started having the same problem today, although I upgraded router last week with NO problems until now. Spent an hour with Vonage tech support and got nowhere. Finally a supervisor told me they had recieved several other calls from customers complaining about the same thing, and they all seemed to be using a dlink router.

Tried changing the TPC & UDP settings mentioned in this post and IT WORKED! ...Thanks guys!!!!!

DLINK DIR 655
H/W: A3
F/W: 1.10 (UPGRADED TO 1.11)
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phoquenut
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PostPosted: Tue Jan 22, 2008 7:04 am    Post subject: DGL4300 - Same issue as yours... Reply with quote Back to top

Same fix.

Thanks for reporting it!
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NEWCASTLE
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PostPosted: Tue Jan 22, 2008 11:34 am    Post subject: Reply with quote Back to top

I've got the following, and those firewall changes fixed my issue.

Hardware Version: A1/A2
Firmware Version: 1.11

Thanks Matrix0785 for pointing me to this thread!
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DannyH
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PostPosted: Tue Jan 22, 2008 1:31 pm    Post subject: Reply with quote Back to top

Thanks much, fixed my issue as well........

H/W: A1/A2
F/W: 1.11

Dan
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trekologer
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PostPosted: Tue Jan 22, 2008 10:28 pm    Post subject: Reply with quote Back to top

Newer D-Link routers have a "feature" called Application Layer Gateway. It basiclly re-writes the packets of vertain protocols to make it appear that its not coming from behind a router. But you still are behind a router and special handling is needed for streaming data connections.

Now here is a problem. Some models (DI-625) have it but aren't documented and cannot be disabled. Others have it (DIR-655) but depending on the firmware version can't be disabled unless you upgrade the firmware to the latest version. Note that if you need to upgrade your firmware, you should make a note of any settings you have in the router, such as your connection type (if you use PPPoE, for example) and wireless security settings as firmware updates tend to wipe out settings. Yay D-Link!

Anyway, go into the Advanced section and then Firewall. Uncheck SIP. Save settings. Reboot.
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miked2
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PostPosted: Wed Jan 23, 2008 6:20 pm    Post subject: Reply with quote Back to top

Some thoughts:

(1) I wouldn't uncheck the SIP box, as that provides stateful inspection of packets -- a very useful firewall tool. YOu'll decrease how well the router works as a firewall by unchecking this box.

(2) I had the same problem as reported in this post, although before I found this post, I contacted Vonage. They "refreshed some settings" for my device, I did a hard reboot of the adapter, and the problem went away. So to some extent, Vonage can correct this problem on their end.

FWIW, I've had to contact Vonage tech support twice in the past 90 days (this issue, and also one line wouldn't "undo" it's call forwarding), and had great success on both counts. This last time I did everything via email, and within 48 hours the problem was resolved. The first time I called up tech support. The gentleman in India was very nice, and had me try certain things. When that didn't work, he sent me to New Jersey. This guy was ruder (it was 3 AM his time on Sat night), but got my problem fixed right away.
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DentalRep
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PostPosted: Wed Jan 23, 2008 6:28 pm    Post subject: Reply with quote Back to top

miked2 wrote:
Some thoughts:

(1) I wouldn't uncheck the SIP box, as that provides stateful inspection of packets -- a very useful firewall tool. YOu'll decrease how well the router works as a firewall by unchecking this box.

(2) I had the same problem as reported in this post, although before I found this post, I contacted Vonage. They "refreshed some settings" for my device, I did a hard reboot of the adapter, and the problem went away. So to some extent, Vonage can correct this problem on their end.

FWIW, I've had to contact Vonage tech support twice in the past 90 days (this issue, and also one line wouldn't "undo" it's call forwarding), and had great success on both counts. This last time I did everything via email, and within 48 hours the problem was resolved. The first time I called up tech support. The gentleman in India was very nice, and had me try certain things. When that didn't work, he sent me to New Jersey. This guy was ruder (it was 3 AM his time on Sat night), but got my problem fixed right away.


You don't need to uncheck the "SPI" selection to fix this issue. Only change the settings I mentioned in the earlier posts.

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Keith Wilson
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trekologer
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PostPosted: Wed Jan 23, 2008 8:48 pm    Post subject: Reply with quote Back to top

miked2 wrote:
Some thoughts:

(1) I wouldn't uncheck the SIP box, as that provides stateful inspection of packets -- a very useful firewall tool. YOu'll decrease how well the router works as a firewall by unchecking this box.


Actually, changing the settings as suggested in the 2nd post of the thread is the settings that will decrease security.

SIP is session initiation protocol, the protocol that Vonage (and many other Voip) providers use to set up calls. SPI is stateful packet inspection. It is a firewalling algorythem that attempts to match data to an existing session. It can be a problem if the processor in the router cannot keep up with the rate of data going through the router, as is often the case with consumer-grade equipment.

The second post of this thread suggests disabling endpoint filtering. What this means is that, once a port is opened, any foreign host can portentially send data into your network through that port. You probablly don't want that.

Application Layer Gateway attempts to make certain applications seem to not be behind network address translation by re-writing the packets that go through the router by replacing the private IP address with your ISP-assigned public IP address.

Why can this be a problem? If you see that the contact address in your packet is a private IP address, you then need to take additional steps to find the public IP address and port the packet came from. Otherwise, if the contact address is public, you should be able to send a response back to where the packet tells you to. Even though ALG makes it appear that the packet isn't coming through NAT, it really is. This is where it becomes a problem. Lets say for example your TA device picks UDP port 10050 to send and receive audio on. Your ALG enabled router changes the contact address in your packets. However, when the packet goes throgh the NAT, the packet really is sent out into the internet over, say, port 21037. The firewall then doesn't accept the response on anything other than port 21037. But your packets are now telling the other end to send the response to port 10050.

The result is that what you are expecting to receive back fails to get to you. With a Voip phone call, you have one (or no) way audio.
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miked2
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PostPosted: Wed Jan 23, 2008 11:41 pm    Post subject: Reply with quote Back to top

Ah, very interesting! I think I'm going to reset the settings to what they were before, as Vonage got it working for me.
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NEWCASTLE
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PostPosted: Fri Jan 25, 2008 7:34 pm    Post subject: Reply with quote Back to top

What exactly did Vonage do for you to get it working? I'm still confused as to why DIR-655 users suddenly started having issues. Did Vonage change something on their end?
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