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NEWCASTLE
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Joined: Mar 04, 2006
Posts: 62

PostPosted: Sun Jan 20, 2008 7:49 pm    Post subject: Unable to Call out of State Reply with quote Back to top

I live in California, and I've noticed today that I cannot call out of state. I've tried placing calls to Illinois and Tennessee, and all I get is silence. I don't get any sound on the phone that indicates the call is going through. When I make local calls it rings immediately. Anyone else having this issue?

Speed test statistics
---------------------
Download speed: 7306080 bps
Upload speed: 513200 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 64 ms
Average download pause: 4 ms
Minimum round trip time to server: 82 ms
Average round trip time to server: 84 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.3 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
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NEWCASTLE
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Joined: Mar 04, 2006
Posts: 62

PostPosted: Sun Jan 20, 2008 9:57 pm    Post subject: Reply with quote Back to top

Update. The people out of state can call me just fine. However when I tried calling them back, they said they their phone rings, but when they answer they get nothing. I just get silence on my end when calling them. I get no indication that I've even made a phone call. When I place local calls, they ring through just fine.
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Steve48
Vonage Forum MVM
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Jan 21, 2008 8:04 pm    Post subject: Reply with quote Back to top

I'm afraid only tech support will be able to address this. However, I'm curious as to what would happen if you ran a test call to Boston on www.testyourvoip.com .

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Steve Gray
Orlando, FL
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NEWCASTLE
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Joined: Mar 04, 2006
Posts: 62

PostPosted: Mon Jan 21, 2008 8:20 pm    Post subject: Reply with quote Back to top

My results from the test call to Boston below. Not sure what that means. I ran the test call to San Jose, and it worked giving me a score of 4.4. London gave me 4.2, Sidney gave me 4.3, etc. At that first screen where it lists the MOS score for various locations it lists [n/a] for Boston, but gives numbers for everywhere else. So it would appear that I can call anywhere in the world except the other 49 states in the U.S. That makes no sense.

----------------------------------------------------

Test Failed

Your computer couldn't call our location on the standard SIP port (5060) or a commonly available port (6000). This suggests that a firewall is blocking all UDP access including SIP. Please check the following:

* Your Personal Firewall, if you are using Windows XP, may be filtering the SIP and UDP ports used for communication.
* Your home firewall or your broadband provider's firewall may be blocking the SIP and UDP ports used for communication.

Please check these firewall settings and ensure that UDP ports 5060 and 50000 - 50100 are open for RTP streams and SIP signaling. Then re-run your test.

Please try again in a couple of minutes. If the test continues to fail please contact us at TestYourVoIP@Brixnet.com
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Jan 21, 2008 8:41 pm    Post subject: Reply with quote Back to top

Thanks for satisfying my curiosity. I'm afraid that tech support is still your only route to fixing this.

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Steve Gray
Orlando, FL
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Matrix0785
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Joined: Jan 22, 2008
Posts: 4

PostPosted: Tue Jan 22, 2008 12:20 am    Post subject: Reply with quote Back to top

What's the brand and model of your router?

You might want to look at this post:

http://www.vonage-forum.com/ftopic21681.html

I had the same exact situation with a D-Link DIR-655 router. Hopefully this works! Smile
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NEWCASTLE
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Joined: Mar 04, 2006
Posts: 62

PostPosted: Tue Jan 22, 2008 11:30 am    Post subject: Reply with quote Back to top

Yep, I've got a DIR-655, and I made the change to the firewall settings according to that thread, and it fixed the problem. Thanks!
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