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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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AnnoyedGuy
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Joined: Jan 17, 2008
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PostPosted: Thu Jan 17, 2008 6:34 pm    Post subject: Getting someone else's voicemail Reply with quote Back to top

I'm not a Vonage customer. But apparently, someone with an email address similar to mine signed up for Vonage, but mistyped their email as mine. Vonage's fantastic signup protocol apparently doesn't confirm the address (a GIGANTIC security hole), so I get all the Vonage email meant for them. Eventually, they figured it out and changed the address (I guess they were getting tired of their number transfer request not getting confirmed). But for some reason, every time they get a voice mail, I get a .wav version of the voicemail emailed to me.

This would be great if I wanted to steal their identity, as most of the messages are left by bill collectors (and the remained by mush-mouthed morons going, "Jen, ah need you t'call me bout pickin' up yo' kids at day cayur, mah pho' nummer be fi-fi-fo-fee-fi-fo-fo. Praise Jebus." I swear, one sounded like this.)

I've written Vonage multiple times about this. Once they replied back and said they'd fix it, but they haven't.

Can anybody help me out here? Who can I write to? Customer service isn't cutting it. Anybody got Vonage's CEO's address? My next step is going to be to start a website where I publicly post all this chick's email and explain how awful Vonage's service is.
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brian188
Vonage Forum Master
Vonage Forum Master


Joined: Mar 04, 2006
Posts: 203

PostPosted: Thu Jan 17, 2008 8:59 pm    Post subject: Reply with quote Back to top

I would doubt Vonage will be too much help. Can you set up filters either through your ISP or your email client? just block the Vonage address.
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AnnoyedGuy
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Joined: Jan 17, 2008
Posts: 3

PostPosted: Thu Jan 17, 2008 9:15 pm    Post subject: Reply with quote Back to top

Really? It's that hard for them to go the Big Database of Email addresses and hit "delete"?

OK then, guess it's time to see if "vonagesucksbigfloppydonkeydongs.blogspot.com" has been taken and start posting those voice mails!
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brian188
Vonage Forum Master
Vonage Forum Master


Joined: Mar 04, 2006
Posts: 203

PostPosted: Thu Jan 17, 2008 9:22 pm    Post subject: Reply with quote Back to top

Or you could do that. Seems like a lot more work. Disbelief
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bobmccoy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 16, 2005
Posts: 20

PostPosted: Fri Jan 18, 2008 6:29 am    Post subject: Reply with quote Back to top

I agree that Vonage should have some sort of verification process when adding email notification to your account.

I use this service as well as the SMS text messaging service and I love it. I would hope that if I accidently type the wrong email address that someone would be understand and try to help get it resolved. I know that you contacted Vonage support and they were supposed to fix it. I love my Vonage service, but I know from the few times I have had to contact support that it has not exactly been the best experiences. They have had poor reviews on CS for a while, but I've also read they are trying to get better.

IdeaI would suggest that you look at one of the emails you have received and it contains the Vonage customer's phone number (Should be in the "TO" part of the email). Why don't you try calling and letting them know that you've been receiving their email voicemails and not only is it annoying but it is a security issue for them and ask them to correct it ASAP. Not only does that get your problem solved faster than Vonage could probably do it, but it's also sort of a courtesy thing to do.

Judging by your tone in your postings, you'll probably blast my post and if that's what you need to do to feel good about yourself, then be my guest! Confused
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AnnoyedGuy
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PostPosted: Fri Jan 18, 2008 9:50 am    Post subject: Reply with quote Back to top

bobmccoy wrote:
I would suggest that you look at one of the emails you have received and it contains the Vonage customer's phone number (Should be in the "TO" part of the email). Why don't you try calling and letting them know that you've been receiving their email voicemails and not only is it annoying but it is a security issue for them and ask them to correct it ASAP. Not only does that get your problem solved faster than Vonage could probably do it, but it's also sort of a courtesy thing to do.


It's the principle of the thing. That would be a long distance call from my landline, or use minutes from my cell phone. I shouldn't have to pay because some nitwit can't be bothered to type the right email address, and because Vonage isn't able to figure out that they can just change the email address themselves. I've emailed the other party--no response.

I think posting all her personal information and voicemails on a website would teach all involved a valuable lesson--and hopefully give Vonage some well deserved bad publicity. Honestly, how can you not verify the email address as part of your signup procedure???
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