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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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SellMarg
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Joined: Jan 14, 2008
Posts: 3

PostPosted: Sun Jan 13, 2008 10:18 pm    Post subject: Customizing incoming Caller ID w/names Reply with quote Back to top

I can't customize caller ID records that come in with a personalized name, such as "Mom", instead of what the default comes in, such as "wireless caller". My call to Vonage was their standard "it's your problem/phone on your end".

I'm tired of looking at telephone numbers and guessing who it is. Can this be fixed? I need help gathering what to post to this forum and/or Vonage. I ran the speed check. How do I know what kind of adapter is used? Thank you.

Speed test statistics
---------------------
Download speed: 14138768 bps
Upload speed: 1883816 bps
Quality of service: 83 %
Download test type: socket
Upload test type: socket
Maximum download pause: 7 ms
Average download pause: 1 ms
Minimum round trip time to server: 17 ms
Average round trip time to server: 67 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.3 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 32
Estimated MOS score: 4.0
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Sun Jan 13, 2008 10:54 pm    Post subject: Reply with quote Back to top

On caller ID, you get what the phone company sends as caller ID. Some cell phone companies list the subscribers name, others on list that it is a wireless. Vonage has no control over that.
At this time, I don't believe they have the capabilities, like your cell phone, that when someone calls, it displays what you have programmed in your phone.
That may be a part of the alpha program, "contact book", but I can't say for sure.
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SellMarg
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PostPosted: Mon Jan 14, 2008 1:34 pm    Post subject: Incoming name on Caller ID Reply with quote Back to top

That's exactly what I'm talking about, the "alpha contact book" you referred to. My phone has it's own "phone book" and when a call comes in, it's supposed to match the numbers and display the name I gave it. I tested the phone on another line from another provider we subscribed to over the internet (Add-a-Jack or something like that) to make sure it worked, it's not a problem with the phone.

Why won't this work for the Vonage service? Any suggestions are appreciated!
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Mon Jan 14, 2008 4:37 pm    Post subject: Reply with quote Back to top

SellMarg wrote:
I tested the phone on another line from another provider we subscribed to over the internet (Add-a-Jack or something like that) to make sure it worked, it's not a problem with the phone.

Why won't this work for the Vonage service? Any suggestions are appreciated!


That's odd. I have a panasonic cordless phone and it works fine after I enter in the phone number into its phone book.

I must say that it's not necessarily Vonage but it could be some kind of incompatibility. what kind of phone do you have?

_________________
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Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Steve48
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PostPosted: Mon Jan 14, 2008 7:22 pm    Post subject: Reply with quote Back to top

And how do you program the phone? If it's the sort of deal where you identify a call that has come in, and essentially tell the phone "that's Mom", then it may help to re-program it with calls received over the Vonage system. There may be some slight difference in the formatting that is confusing the phone.

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Orlando, FL
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bobmccoy
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Joined: Mar 16, 2005
Posts: 20

PostPosted: Mon Jan 14, 2008 7:57 pm    Post subject: Reply with quote Back to top

I have the new "Whole Home Solution" set from Vonage which included a DECT 6.0 3 handset phone system. It has a built in 50 number phone book and it took me a few minutes to figure out how to do what you want. I found that I had to enter the full 11 digit number (IE 13045551234) when I assigned it to the phone book. Anything less, 10 digit or 7 digit would not make the connection and show my phonebook "name".

Hope that helps!
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mundy5
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Posts: 1179

PostPosted: Mon Jan 14, 2008 11:14 pm    Post subject: Reply with quote Back to top

same here. I just enter in say 15557771212 as mom and when she calls, it comes up as mom dialing and it does not give me the phone number. It just looks up the number in its phone book and if it finds it, the phone displays the name and not the number.

However, when it does not find the number in its phone book, it then displays the appropriate CID and incoming number.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Hairball
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Joined: Sep 06, 2006
Posts: 19
Location: Sunbury, OH

PostPosted: Tue Jan 15, 2008 4:36 pm    Post subject: Reply with quote Back to top

I think the number in your phone should match the number that Vonge transmits exactly, including 1 and the area code.
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NEWCASTLE
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Joined: Mar 04, 2006
Posts: 62

PostPosted: Wed Jan 16, 2008 1:16 am    Post subject: Reply with quote Back to top

Yeah, what exactly happened with Vonage and cellphone caller ID? I used to get names with people that called in from cellphones. Now all I get is "WIRELESS CALLER." This happened a while ago, and is very annoying.
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kdf55
Vonage Forum Evangelist
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Wed Jan 16, 2008 7:53 am    Post subject: Reply with quote Back to top

NEWCASTLE wrote:
Yeah, what exactly happened with Vonage and cellphone caller ID? I used to get names with people that called in from cellphones. Now all I get is "WIRELESS CALLER." This happened a while ago, and is very annoying.

That depends on the cellphone company.
The caller id with one cellphone company shows the name of the caller.
The caller id with the other cellphone company shows wireless caller.
It was that way for me with caller ID before I switched to Vonage.
Caller ID can only show what is in the system.
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