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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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davidtmori
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Joined: Jan 12, 2008
Posts: 7

PostPosted: Fri Jan 11, 2008 8:28 pm    Post subject: Motorola VT2142 power light will not stop blinking! Reply with quote Back to top

I am trying to setup my new service, but my power light will not show solid for me. it just keeps blinking. What must i do to remedy this situation?
david
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Fri Jan 11, 2008 9:27 pm    Post subject: Reply with quote Back to top

Post the details that are outlined in the sticky message at the top of the forum. Are you going directly from your modem to the device? Do you have a computer hooked up to the device as well? Can you access the internet through the Vonage router if that is your primary router? Do you have cable or dsl? Lots of people here are glad to help but we need more detailed info.
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davidtmori
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PostPosted: Fri Jan 11, 2008 10:01 pm    Post subject: Reply with quote Back to top

Ihave a computer hooked up to my Vonage adapter, and I have access to the internet through a cable modem. I do not have a router in the mix. I have tried all of the suggestions I have seen as far as powering everything down, waiting 10 minutes then powering everything up again, pushing in the reset button for 30 to 60 seconds, etc. Nothing helps. I cannot get the phone to work. It is very frustrating. Do you need more info to help me?
David
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Fri Jan 11, 2008 10:41 pm    Post subject: Reply with quote Back to top

So the device you have is a router a phone adapter, it only has a port for one computer. Can you access the internet through the Vonage adapter or only when you have your computer hooked up directly to the cable modem? Some isps remember the Mac address of the connected device. It is possible that Charter is not recognizing the Vonage router. When you power cycle, are you letting the cable modem power up and then turning on the Vonage adapter? Have you tried the MAC cloning feature in the settings on the router? Let us know.
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davidtmori
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Joined: Jan 12, 2008
Posts: 7

PostPosted: Fri Jan 11, 2008 10:50 pm    Post subject: Reply with quote Back to top

I am able to access the internet, just not use of my phone. I always let my modem power up first. I think I need a different, new adapter, but from where. If I try to buy one from Vonage online, it is always bundled with service, which i already have!!
David
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tglea
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Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Fri Jan 11, 2008 10:57 pm    Post subject: Reply with quote Back to top

Well, if you are able to access the internet through the Vonage router/adapter then it isn't an issue with your isp. You must have a bum adapter. You should send it back if it is new.
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davidtmori
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PostPosted: Fri Jan 11, 2008 11:22 pm    Post subject: Reply with quote Back to top

It is refurbished, not new. It was supposedly "lost" in shipping, because it was nowhere to be found, after tracking said it had been "delivered". So I called and complained, and another "Refurbished" adapter should be arriving within 10 days. But in the meantime, I have no phone service! Any suggestions. Do you know of anywhere selling adapters for retail?

David
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tglea
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Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sat Jan 12, 2008 2:23 am    Post subject: Reply with quote Back to top

Well, it's new to you and that's the important part. That ****. I'm sure if you complained to the right people, like the retention department, you could get your adapter shipped faster than that. Ten days seems like a long time to wait for a new adapter, specially for a new customer whose first one doesn't work. You can buy them retail but most places only sell the standalone phone adapters, which means you would need a separate router to use Vonage and the internet at the same time. I would call and threaten to cancel, that should get you an adapter faster. Also, you might want to ask about our 30 day trial period since you haven't been able to actually test the service yet. Good Luck!
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BuckeyeBoy
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Joined: Feb 16, 2008
Posts: 2

PostPosted: Sat Feb 16, 2008 4:08 pm    Post subject: Same problem... Reply with quote Back to top

I am having the exact same problem with the exact same router. I have internet access, but have a flashing power light (1 blink at a time) and NO phone service. Very frustrated from having tried to contact Vonage customer service 4 times, waiting over a half hour and having to give up, then FINALLY getting through after 51 minutes only to talk to a foreign person I could hardly understand. What do I have to do to get this issue resolved asap? I've been without a phone now for over 48 hours and no remedy in sight!
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davidtmori
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PostPosted: Sat Feb 16, 2008 7:00 pm    Post subject: Non-functioning modem Reply with quote Back to top

Actually my situation has been remedied. Vonage customer service was actually very helpful. My correct phone number had to be "coded-in" on their end of the system. Once that was done, everything was fine. You just need a way, such as a celll phone to talk with them while the problem is resolveds. Good Luck.
David
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