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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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davidtmori
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Joined: Jan 12, 2008
Posts: 7

PostPosted: Fri Jan 11, 2008 8:28 pm    Post subject: Motorola VT2142 power light will not stop blinking! Reply with quote Back to top

I am trying to setup my new service, but my power light will not show solid for me. it just keeps blinking. What must i do to remedy this situation?
david
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Fri Jan 11, 2008 9:27 pm    Post subject: Reply with quote Back to top

Post the details that are outlined in the sticky message at the top of the forum. Are you going directly from your modem to the device? Do you have a computer hooked up to the device as well? Can you access the internet through the Vonage router if that is your primary router? Do you have cable or dsl? Lots of people here are glad to help but we need more detailed info.
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davidtmori
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PostPosted: Fri Jan 11, 2008 10:01 pm    Post subject: Reply with quote Back to top

Ihave a computer hooked up to my Vonage adapter, and I have access to the internet through a cable modem. I do not have a router in the mix. I have tried all of the suggestions I have seen as far as powering everything down, waiting 10 minutes then powering everything up again, pushing in the reset button for 30 to 60 seconds, etc. Nothing helps. I cannot get the phone to work. It is very frustrating. Do you need more info to help me?
David
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Fri Jan 11, 2008 10:41 pm    Post subject: Reply with quote Back to top

So the device you have is a router a phone adapter, it only has a port for one computer. Can you access the internet through the Vonage adapter or only when you have your computer hooked up directly to the cable modem? Some isps remember the Mac address of the connected device. It is possible that Charter is not recognizing the Vonage router. When you power cycle, are you letting the cable modem power up and then turning on the Vonage adapter? Have you tried the MAC cloning feature in the settings on the router? Let us know.
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davidtmori
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PostPosted: Fri Jan 11, 2008 10:50 pm    Post subject: Reply with quote Back to top

I am able to access the internet, just not use of my phone. I always let my modem power up first. I think I need a different, new adapter, but from where. If I try to buy one from Vonage online, it is always bundled with service, which i already have!!
David
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Fri Jan 11, 2008 10:57 pm    Post subject: Reply with quote Back to top

Well, if you are able to access the internet through the Vonage router/adapter then it isn't an issue with your isp. You must have a bum adapter. You should send it back if it is new.
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davidtmori
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PostPosted: Fri Jan 11, 2008 11:22 pm    Post subject: Reply with quote Back to top

It is refurbished, not new. It was supposedly "lost" in shipping, because it was nowhere to be found, after tracking said it had been "delivered". So I called and complained, and another "Refurbished" adapter should be arriving within 10 days. But in the meantime, I have no phone service! Any suggestions. Do you know of anywhere selling adapters for retail?

David
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sat Jan 12, 2008 2:23 am    Post subject: Reply with quote Back to top

Well, it's new to you and that's the important part. That ****. I'm sure if you complained to the right people, like the retention department, you could get your adapter shipped faster than that. Ten days seems like a long time to wait for a new adapter, specially for a new customer whose first one doesn't work. You can buy them retail but most places only sell the standalone phone adapters, which means you would need a separate router to use Vonage and the internet at the same time. I would call and threaten to cancel, that should get you an adapter faster. Also, you might want to ask about our 30 day trial period since you haven't been able to actually test the service yet. Good Luck!
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BuckeyeBoy
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Joined: Feb 16, 2008
Posts: 2

PostPosted: Sat Feb 16, 2008 4:08 pm    Post subject: Same problem... Reply with quote Back to top

I am having the exact same problem with the exact same router. I have internet access, but have a flashing power light (1 blink at a time) and NO phone service. Very frustrated from having tried to contact Vonage customer service 4 times, waiting over a half hour and having to give up, then FINALLY getting through after 51 minutes only to talk to a foreign person I could hardly understand. What do I have to do to get this issue resolved asap? I've been without a phone now for over 48 hours and no remedy in sight!
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davidtmori
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PostPosted: Sat Feb 16, 2008 7:00 pm    Post subject: Non-functioning modem Reply with quote Back to top

Actually my situation has been remedied. Vonage customer service was actually very helpful. My correct phone number had to be "coded-in" on their end of the system. Once that was done, everything was fine. You just need a way, such as a celll phone to talk with them while the problem is resolveds. Good Luck.
David
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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