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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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PostPosted: Thu Jan 03, 2008 5:30 pm    Post subject: phone keeps cutting out - why now? Reply with quote Back to top

really frusterated...

ive had Vonage for a year or so. aside from the static once in a while, its okay. ive had the same setup the whole time that just started not functioning correctly. nothing changed, just randomly started being dumb and after 3 days of emails and checking things and restarting things and talking to... well... here's where i am at. here is how it is setup:

i have a dsl line coming into my house. i have a phone line that runs from the wall jack to the actiontec dsl modem. it is also a wireless modem/ router combo thing. my dsl modem/ router is connected to my Vonage device with the blue cord. it is also connected to my desktop via an ethernet cord-- . (is this necessary if its a wireless modem and i dont use my desktop to access the internet anymore now that i have a laptop?)my Vonage device is connected to my phone and (until recently) it was also connected to my dsl modem/router with the yellow cord ... after a few emails and reading and resetting yada yada... i realized this connection was not necessary, so its currently unplugged.

i have a laptop that connects to the wireless signal given off by the dsl router/ modem.

recently, here is what has been happening:
1. phone cuts out when making calls - both parties cut off
2. conversation allowed for 2 mins, then cuts out one or both parties.
3. after every hangup/ cutoff, the phone says "connecting"
4. i made a few calls (attempted) watching the Vonage box and the internet light (which was lit) goes off when im in the middle of my 2 minute call.

all the lights on my dsl modem/ router are on, solid, normal.
with the phone on the hook, my Vonage device phone1 light blinks orange (i have cleared my voicemail so i dont know why it blinks orange), my internet light is green and solid and - until i unplugged the unnecessary yellow cord going back to the dsl box- my ethernet light was solid too.

am i stupid or am i missing something?
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Posts: 323

PostPosted: Thu Jan 03, 2008 9:12 pm    Post subject: Reply with quote Back to top

First, try reading this post and detailing this information.

It will help people to troubleshoot the issue.

Second, you mentioned that you use your laptop now and don't use the desktop anymore. Did this change happen around the same time you started to have problems with Vonage? Just wondering if the you might be having a wireless interference issue.

Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
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