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downsouth
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PostPosted: Tue Jan 01, 2008 8:56 pm    Post subject: Vonage is claiming number is slammed Reply with quote Back to top

My phone has been down for incoming calls only since Thurs. People that try to call my line get a fast busy or similar error. Vonage is claiming that my number has been slammed by Bellsouth. I can make outgoing phone calls just fine. There is a trouble ticket in the system, but I need to get my phone going ASAP. I ported this number over back in August, and things were fine since then. Anyone have any experience with this, or any suggestions? Our dog decided to escape today, and that is the number on his collar!
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butterman
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PostPosted: Tue Jan 01, 2008 9:35 pm    Post subject: Reply with quote Back to top

If this is really what has happened take a look at this link.

http://www.fcc.gov/slamming/

It details what to do in order to try and get the problem addressed.

I can't speak to how fast or well the process works, but its a start.

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downsouth
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PostPosted: Tue Jan 01, 2008 9:37 pm    Post subject: Reply with quote Back to top

yeah, saw that. FCC is closed today. I am sure I will get it resolved one way or another, but I was looking for a quick way to get it taken care of. I can't get anyone on the phone at Vonage that is worth talking to.
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sethook
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PostPosted: Wed Jan 02, 2008 1:49 am    Post subject: Reply with quote Back to top

I don't know if it will work, but you may try forwarding the number to your cell phone and see what happens to the incoming calls. Try it for grins.
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downsouth
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PostPosted: Wed Jan 02, 2008 1:57 am    Post subject: Reply with quote Back to top

No luck on the forwarding. The call never makes it to Vonage for them to forward it. Thanks
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Jan 02, 2008 2:02 pm    Post subject: Reply with quote Back to top

downsouth....I see all kinds of customer complaints for issues that are out of our control. This being one of them. Since Vonage is not a LEC, we do not own the numbers we assign or that are ported to us. If your number has been slammed, we would not even be aware of it since the purchase order for your number would not come through us. It goes through one of our LEC's that builds your number into their switch for us.

Now, the statement you made about not finding anyone at Vonage worth speaking to is also a common customer statement. This is because the level of agent that answers the phones cannot assist with matters not related to your device, installation, local network, etc...They would need to create a ticket which gets escalated and will eventually wind up in my department. All we can do for something like this is open a ticket with our carrier that released the number.

There are a few options we can work on. Please PM me your phone number if you would like assistance in the matter or PM me the trouble ticket # if one has been created for you. I am the technical Manager of the Advanced Operations department which houses both Advanced Technical Support and Tier 3 Engineering.
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downsouth
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PostPosted: Wed Jan 02, 2008 9:22 pm    Post subject: Reply with quote Back to top

Well, dog was hit by a car and didn't make it. Not sure if we could have done anything, but didn't get the chance because no one could call the house. Sad Still no incoming calls.
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downsouth
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PostPosted: Thu Jan 24, 2008 4:06 pm    Post subject: Reply with quote Back to top

Just for the benefit of anyone else who comes across this post. This was the issue; Level 3 took the number out of Vonage's switch. It was fixed on Friday Jan. 4. Oh, and thanks VonTechMgr!
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zorigo
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Joined: 1064510829
Posts: 13
Location: Milwaukee, WI

PostPosted: Tue Feb 05, 2008 7:04 pm    Post subject: Reply with quote Back to top

Vonage claimed I was slammed as well. However, my LNP status said that my number was never ported over. SBC even faxed me the document showing that the number was ported from SBC to Vonage. My phone was down from about December 6th until today.

It's nice telling all of your customers that your number no longer works. Do I email them back and tell them it now works and look even more unprofessional?

Don't even get me started on all of the advertising dollars wasted.
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