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markwi
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 07, 2004
Posts: 82
Location: Wisconsin

PostPosted: Sat Dec 18, 2004 12:13 pm    Post subject: RT31P2 & WRT54GP2 Firmware Issues Reply with quote Back to top

FYI the firmware just does not update itself even if you rebooted the router. It must be sent from tech support. I have also heard through some posts that Vonage is giving customers a flat out NO on flashing their routers with newer firmware at customers request. It is becoming apparent that tech support at Vonage is below standard and there are no rules or policies on what kind of service each one gets individually.

Please post current version for models mentioned in subject field, anybody who knows the facts!
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Maaz
Vonage Forum Master
Vonage Forum Master


Joined: Dec 05, 2004
Posts: 170

PostPosted: Sat Dec 18, 2004 1:14 pm    Post subject: Reply with quote Back to top

I received firmware version 1.26.01 for my RT31P2 earlier this week. I believe it is the current version but not sure.

I agree with you that the tech support at Vonage is below standard and I went through a huge hassle to get the above firmware. I researched why my router kept resetting itself whenever it felt like it and found that it was a bug in the 1.24.xx firmware. Once tech support was convinced that this problem was corrected, they sent me the new firmware. Keep in mind that firmware updates are generally released to address specific issues. If you aren't having any issues addressed by a firmware update, there is a chance that there could be new problems introduced with new firmware. Why 1.24.xx worked perfectly for some people and was buggy as hell for others I'm not sure.

That said, sometimes firmware updates introduce new features. If the customer requires these features, then Vonage should make them available. The option is there for a customer to upgrade his/her own firmware so posting it on a website shouldn't be a big deal.

Maaz
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schmidtj
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 02, 2004
Posts: 22

PostPosted: Sat Dec 18, 2004 5:49 pm    Post subject: Re: RT31P2 & WRT54GP2 Firmware Issues Reply with quote Back to top

markwi wrote:
FYI the firmware just does not update itself even if you rebooted the router. It must be sent from tech support. I have also heard through some posts that Vonage is giving customers a flat out NO on flashing their routers with newer firmware at customers request. It is becoming apparent that tech support at Vonage is below standard and there are no rules or policies on what kind of service each one gets individually.

Please post current version for models mentioned in subject field, anybody who knows the facts!

RT31P2
Updated 12/17/2004 via request to Vonage Tech Support
Router Firmware Version: 1.26.01, Dec 1 2004
Voice Version: 2.0.12(LI)
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Gordg3
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 12, 2004
Posts: 16

PostPosted: Mon Dec 20, 2004 9:16 pm    Post subject: Reply with quote Back to top

Got the new firmware also (1.26.01 for my RT31P2). I checked the other day and it wasn't updated, today it is. Didn't request anything.
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