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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
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Hard Wiring - Installation
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
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and get free
access while
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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On Dec 05, 2016 at 12:35:11


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RJSinMO
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Joined: Dec 16, 2007
Posts: 4

PostPosted: Thu Dec 27, 2007 2:07 am    Post subject: Noisy background sound quality Reply with quote Back to top

I'm new to Vonage and have been happy with the service and features. My only complaint is the line seems to have a lot of background noise, almost an "emtpy" or "hollow" sound. I hear it on my end, I'm not sure what others hear. It's very obvious when I switch between the Vonage line and my land line. Maybe this is the nature of the beast, but I thought it was worth asking you guys. Here are my details:

1. Your location - St Louis
2. Your ISP name and type (cable, DSL, wireless etc) - Charter Cable
3. Upload and download speeds - see below
4. Modem make and model - Motorola Surfboard
5. Type of Vonage adapter used ie RT31P2 or PAP2 - Motorola VT2142
6. Setup of Network - Cable modem -> Linksys wireless router -> Vonage adapter (nothing plugged in behind the phone adapter)
7. Issue you are experiencing ie dropped calls, choppy audio etc - "hollow" sound on calls
8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.


Speed test statistics
---------------------
Download speed: 4792536 bps
Upload speed: 487504 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 12 ms
Average download pause: 6 ms
Minimum round trip time to server: 42 ms
Average round trip time to server: 84 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.2 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 27, 2007 10:27 am    Post subject: Reply with quote Back to top

This is a tough one, because you seem to have done everything right and your test results are very good. The hollow sound is not typical of what you should expect. I'd try eliminating the Linksys, just to be sure, but I don't really expect that to be the answer. After that, I would try Vonage tech support to see if there is anything they can do with adjustments to the VT2142.

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Steve Gray
Orlando, FL
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RJSinMO
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Joined: Dec 16, 2007
Posts: 4

PostPosted: Thu Dec 27, 2007 12:54 pm    Post subject: Reply with quote Back to top

Okay, I did some more testing, and found something strange and unexplainable. With normal headsets, it seems fine... tested on two different phones. But one of the phones I have a wired plantronics headset, and that's when I hear it. It doesn't happen when I use the landline with the same phone, AND I confirm it because if I hit mute on the headset while on the Vonage line, that sound goes away. So, somehow it is more sensitive and picking up background noise with the Vonage line. Any ideas??
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 27, 2007 2:43 pm    Post subject: Reply with quote Back to top

Hollow sounds are sometimes characteristic of systems on the verge of oscillation. If you're getting feedback from the distant end of a connection and the isolation between the headset and the microphone is poor, that could explain what you're experiencing. Does the effect go away if you have the plantronics hooked up but cover up the microphone?

If this is the situation, tech support may be able to help by turning down the audio gains in your adapter.

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Steve Gray
Orlando, FL
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