Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Aprulse Posted:
bonjour tout
l'humanité je
voudrais des aides
pour blanchir les

In The Forum:
couronne dentaire tarif
On May 29, 2017 at 11:37:20

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
New Forum Member
New Forum Member

Joined: May 04, 2007
Posts: 8

PostPosted: Sun Dec 23, 2007 10:31 am    Post subject: Bad call quality only on international calls all of a sudden Reply with quote Back to top

I've been using Vonage for about a year and make calls to Europe regularly and have seen a degradation in quality in the last few days. This affects ONLY my intl calls and to the point of not being able to carry on a conversation. The problem is the quality of the conversation - its static-y and broken up. This is across multiple numbers.

No changes in software and hardware to computer.

In general I am satisfied with Vonage. My speculation is that because of the holiday season intl calls are up and there could be a problem with bandwidth to Europe? Or Vonage could have made some changes in how it routes it calls locally in Europe?
View user's profile Send private message
New Forum Member
New Forum Member

Joined: Dec 27, 2007
Posts: 1

PostPosted: Wed Dec 26, 2007 10:32 pm    Post subject: Choppy Audio on International Calls Reply with quote Back to top

It's odd, I've been running into the same problem in the last few weeks for not apparent reason. No changes to network (computer, router, or modem) however the quality of the call has dropped by at least 60-70%. The calls when initiated sound horrible (i.e. every other word drops and the recipient cannot hear), or if the call starts off fine within 5-7 minutes the same problem starts to occur. I have even attempted calls with all machines unplugged from the network, and problem still exists.

I was thinking it was my internet connection, so I attempted a call to the same number using Skype. Call quality was perfect. It must be a Vonage issue, and unfortunately if it continues I will have to discontinue using Vonage for international calls. Any ideas?

1. Your location: Chicago, IL, USA
2. Your ISP name and type (cable, DSL, wireless etc): Comcast / Cable
3. Upload and download speeds:1446kbps /18085kbps
4. Modem make and model: Motorola SB5120 SurfBoard
5. Vonage Adapter:Motorola Vt1005V
6. Network: Modem -> Router -> Vonage adapter (has worked perfectly for over 2 years)
7. Issues: choppy audio (recipient cannot hear),echoing
8. Voip Test Results.

Download speed: 9159288 bps
Upload speed: 1484576 bps
Quality of service: 88 %
Download test type: socket
Upload test type: socket
Maximum download pause: 43 ms
Average download pause: 2 ms
Minimum round trip time to server: 49 ms
Average round trip time to server: 64 ms
Voip test statistics


Jitter: you --> server: 2.9 ms
Jitter: server --> you: 9.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 25
Estimated MOS score: 3.9
View user's profile Send private message
New Forum Member
New Forum Member

Joined: May 04, 2007
Posts: 8

PostPosted: Thu Dec 27, 2007 5:58 am    Post subject: Reply with quote Back to top

I called Vonage tech support. The person I spoke with was really great! She called my last two intl calls and was able to replicate the problem on both calls. She said it sounds like a bandwidth issue. and nothing on my end. She said she will let the engineering dept know and to give them 24 hours to address the issue.

I think it may be a problem with high call intl call volume around Christmas. I'll be making some intl calls again this weekend.

Kire, coinciidentally I also am in Chicago but using AT&T DSL (argh).
View user's profile Send private message
Vonage Forum MVM
Vonage Forum <b>MVM</b>

Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 27, 2007 10:29 am    Post subject: Reply with quote Back to top

It would be interesting to go to and run test calls to Boston and to some of the overseas test locations. Compare the results.

Steve Gray
Orlando, FL
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New GeorgeJex
New Today 7
Yesterday 10
Total 100674

Who Is On Site
Visitors 171
Members 0
Total 171

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.91
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.49 Seconds and 441 Pages In The Last 60 Seconds
The Vonage VoIP Forum