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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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danill
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Joined: May 04, 2007
Posts: 8

PostPosted: Sun Dec 23, 2007 10:31 am    Post subject: Bad call quality only on international calls all of a sudden Reply with quote Back to top

I've been using Vonage for about a year and make calls to Europe regularly and have seen a degradation in quality in the last few days. This affects ONLY my intl calls and to the point of not being able to carry on a conversation. The problem is the quality of the conversation - its static-y and broken up. This is across multiple numbers.

No changes in software and hardware to computer.

In general I am satisfied with Vonage. My speculation is that because of the holiday season intl calls are up and there could be a problem with bandwidth to Europe? Or Vonage could have made some changes in how it routes it calls locally in Europe?
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Kire
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Joined: Dec 27, 2007
Posts: 1

PostPosted: Wed Dec 26, 2007 10:32 pm    Post subject: Choppy Audio on International Calls Reply with quote Back to top

It's odd, I've been running into the same problem in the last few weeks for not apparent reason. No changes to network (computer, router, or modem) however the quality of the call has dropped by at least 60-70%. The calls when initiated sound horrible (i.e. every other word drops and the recipient cannot hear), or if the call starts off fine within 5-7 minutes the same problem starts to occur. I have even attempted calls with all machines unplugged from the network, and problem still exists.

I was thinking it was my internet connection, so I attempted a call to the same number using Skype. Call quality was perfect. It must be a Vonage issue, and unfortunately if it continues I will have to discontinue using Vonage for international calls. Any ideas?

1. Your location: Chicago, IL, USA
2. Your ISP name and type (cable, DSL, wireless etc): Comcast / Cable
3. Upload and download speeds:1446kbps /18085kbps
4. Modem make and model: Motorola SB5120 SurfBoard
5. Vonage Adapter:Motorola Vt1005V
6. Network: Modem -> Router -> Vonage adapter (has worked perfectly for over 2 years)
7. Issues: choppy audio (recipient cannot hear),echoing
8. Voip Test Results.


Download speed: 9159288 bps
Upload speed: 1484576 bps
Quality of service: 88 %
Download test type: socket
Upload test type: socket
Maximum download pause: 43 ms
Average download pause: 2 ms
Minimum round trip time to server: 49 ms
Average round trip time to server: 64 ms
Voip test statistics

--------------------

Jitter: you --> server: 2.9 ms
Jitter: server --> you: 9.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 25
Estimated MOS score: 3.9
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danill
New Forum Member
New Forum Member


Joined: May 04, 2007
Posts: 8

PostPosted: Thu Dec 27, 2007 5:58 am    Post subject: Reply with quote Back to top

I called Vonage tech support. The person I spoke with was really great! She called my last two intl calls and was able to replicate the problem on both calls. She said it sounds like a bandwidth issue. and nothing on my end. She said she will let the engineering dept know and to give them 24 hours to address the issue.

I think it may be a problem with high call intl call volume around Christmas. I'll be making some intl calls again this weekend.

Kire, coinciidentally I also am in Chicago but using AT&T DSL (argh).
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 27, 2007 10:29 am    Post subject: Reply with quote Back to top

It would be interesting to go to www.testyourvoip.com and run test calls to Boston and to some of the overseas test locations. Compare the results.

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Steve Gray
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