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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Author Message
kvallette
New Forum Member
New Forum Member


Joined: Dec 20, 2007
Posts: 5

PostPosted: Thu Dec 20, 2007 6:45 pm    Post subject: One-Way Audio - Very annoying problem. Reply with quote Back to top

This all started with my WRTP54G out of the blue about 2 weeks ago.

While on a call or not on a call my inbound sound will completely shut off. For example, if I am on a call with someone (it doesn't matter if I called them or if they called me), the inbound sound will just stop as if nothing is coming through. Like I also said, even when I'm not on a call (and the phone may have worked in the previous call) I'll pick up the phone and hear a dial tone. Then I'll proceed to call someone...I dial the number but there is no ringing sound on my end all while they receive the call and are saying "Hello?? Hello??".

To temporarily remedy the problem I rebooted my WRTP54G. A quick reboot will not work. I had to power off the router for at least 1 minute then power it back on to have the phones work properly again. After a day or less then a day, the phones would stop working again. Annoying is an understatement.

The way this router was configured was this.

Internet>Motorola SB5120 Cable Modem>WRTP54G Router>Computers

I had a spare D-Link VWR sitting in my closet so I decided that it may be the router. Last week, I switched them out and spent an hour on the phone with tech. support trying to have the guy input the new MAC address in his system. He finally did and the router seemed to work but not for long - a day later the same exact problem began again.

I thought that the routers may have become overloaded with all of the traffic and thus overheated so I put the VWR behind an older WRT54G that was given to me from a friend. This had the latest to date (a week ago) Linksys firmware installed. The problem was still an issue.

Here is the way I had this setup.

Internet>SB5120>WRT54G>VWR

So here I am today, still resetting my router once or twice per day, having absolutely NO idea what is going wrong. I have tried DMZ'ing the VWR from the WRT54G, opening ports manually, turning off every firewall I have in the house on all routers/computers, switching the setup back around to where the VWR was in front of the WRT54G....no success on any level.

The phone system that is connected to the VWR is a Panasonic cordless and expandable phone system. We have multiple phones on it and the base unit and all handsets are self-powered.

I live in the New Orleans area, LA and my ISP is Cox Communications. I have speeds of 7Mb down and 512Kb up. Speed tests confirm these speeds...my upload actually runs around 560kbps give or take 10 kbps.

These are results from www.testyourvoip.com when the line works after a fresh power cycle of the VWR.

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 138 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 0 ms
Avg: 1 ms
Max: 16 ms
Signaling Quality
Post-Dial Delay 93 ms
Call Setup Time 100 ms
Media Delay 217 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 138 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 0 ms
Avg: 0 ms
Max: 14 ms
Signaling Quality
Post-Pickup Delay 98 ms
Call Setup Time 107 ms
Media Delay 128 ms

Here is the same test performed when the line is NOT working properly.

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
4.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 60.3%
Latency 0.00 0.0%
Packet Discards 0.28 29.8%
Packet Loss 0.09 9.9%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 139 ms
Packet Discards 0.8%
Packet Loss 0.3%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 2 ms
Max: 21 ms
Signaling Quality
Post-Dial Delay 93 ms
Call Setup Time 99 ms
Media Delay 213 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 139 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 0 ms
Avg: 0 ms
Max: 18 ms
Signaling Quality
Post-Pickup Delay 92 ms
Call Setup Time 99 ms
Media Delay 123 ms

I was in the process of running tests to troubleshoot with the Voip Speed tester on this forum but I ran out of tests for the time period. Smile I didn't know there was a limit lol. However I remember my QoS being the only button that showed RED. I had a QoS of 45% on one test then it was 55% in another.

I could really use some help with this. Anyone?
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kvallette
New Forum Member
New Forum Member


Joined: Dec 20, 2007
Posts: 5

PostPosted: Fri Dec 21, 2007 2:20 am    Post subject: Reply with quote Back to top

Anyone??

Heres the info from the test from this site.
Note that the phone is currently not working.

Download speed 4057 Kbps (socket test)
Upload speed 558 Kbps (socket test)
Quality of service 77 %
Maximum pause 68 ms
Round trip time 51 ms
Upstream jitter 2.1 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 8.3 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %
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plumpkatt1
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 19, 2007
Posts: 21

PostPosted: Fri Dec 21, 2007 12:44 pm    Post subject: Reply with quote Back to top

What version of firmware is your routers web interface showing.

Open your web browser and type http://192.168.15.1 and you should see your web interface.It the upper right corner you should see your firmware version.

Are you using any peer to peer applications for downloading or uploading.

If I max my upload speed on the PC's it really effects the call quality.
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kvallette
New Forum Member
New Forum Member


Joined: Dec 20, 2007
Posts: 5

PostPosted: Fri Dec 21, 2007 5:31 pm    Post subject: Reply with quote Back to top

VWR Firmware is VWR-11.4.1-r060815-1.00.04-r070311.img

No P2P programs were open...outbound connections seem to be fine. The other party can hear anyone talking from our phone just fine, we just cannot hear them speak to us.
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kvallette
New Forum Member
New Forum Member


Joined: Dec 20, 2007
Posts: 5

PostPosted: Fri Dec 21, 2007 7:26 pm    Post subject: Reply with quote Back to top

Problem may be fixed...don't know what the tech guy did but thankyou to the one person who replied out of the 45,525 members.
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cmalbatros
New Forum Member
New Forum Member


Joined: Dec 02, 2005
Posts: 1

PostPosted: Sat Dec 22, 2007 5:34 pm    Post subject: router choking Reply with quote Back to top

try disconnecting all external phone lines coming into house, had same problem with bell south lines, disconnected plugs and wires and all was well, Craig.
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plumpkatt1
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 19, 2007
Posts: 21

PostPosted: Sat Dec 22, 2007 6:01 pm    Post subject: Re: router choking Reply with quote Back to top

cmalbatros wrote:
try disconnecting all external phone lines coming into house, had same problem with bell south lines, disconnected plugs and wires and all was well, Craig.


No problem. I am a Vonage newbie but I am trying to help out.

Was the trouble on Vonage's end?

Just curious.

Its frustrating when you have the service and it wont work and you cant get anyone to respond. Last weekend it appears that Vonage was down. That is when I singed up for this service.It was like they took my money, gave me dialtone but wouldnt let me make or recieve calls.It even said on another phone that my Vonage number didnt exist. I spent an hour on my cell phone till I got a tech who I couldnt understand and who told me that the service will work again in 24 hours and then tried to sell me an International calling plan for 6.99 a month.Imagine how I felt, I was already thinking I was getting ripped off and the rep was trying to get more money out of me even though I had yet to even get the system to work.
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