This all started with my WRTP54G out of the blue about 2 weeks ago.
While on a call or not on a call my inbound sound will completely shut off. For example, if I am on a call with someone (it doesn't matter if I called them or if they called me), the inbound sound will just stop as if nothing is coming through. Like I also said, even when I'm not on a call (and the phone may have worked in the previous call) I'll pick up the phone and hear a dial tone. Then I'll proceed to call someone...I dial the number but there is no ringing sound on my end all while they receive the call and are saying "Hello?? Hello??".
To temporarily remedy the problem I rebooted my WRTP54G. A quick reboot will not work. I had to power off the router for at least 1 minute then power it back on to have the phones work properly again. After a day or less then a day, the phones would stop working again. Annoying is an understatement.
I had a spare D-Link VWR sitting in my closet so I decided that it may be the router. Last week, I switched them out and spent an hour on the phone with tech. support trying to have the guy input the new MAC address in his system. He finally did and the router seemed to work but not for long - a day later the same exact problem began again.
I thought that the routers may have become overloaded with all of the traffic and thus overheated so I put the VWR behind an older WRT54G that was given to me from a friend. This had the latest to date (a week ago) Linksys firmware installed. The problem was still an issue.
Here is the way I had this setup.
Internet>SB5120>WRT54G>VWR
So here I am today, still resetting my router once or twice per day, having absolutely NO idea what is going wrong. I have tried DMZ'ing the VWR from the WRT54G, opening ports manually, turning off every firewall I have in the house on all routers/computers, switching the setup back around to where the VWR was in front of the WRT54G....no success on any level.
The phone system that is connected to the VWR is a Panasonic cordless and expandable phone system. We have multiple phones on it and the base unit and all handsets are self-powered.
I live in the New Orleans area, LA and my ISP is Cox Communications. I have speeds of 7Mb down and 512Kb up. Speed tests confirm these speeds...my upload actually runs around 560kbps give or take 10 kbps.
These are results from www.testyourvoip.com when the line works after a fresh power cycle of the VWR.
MOS Analysis From You TO Boston MOS analysis chart Media Quality MOS 4.4 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.58 100.0% Latency 0.00 0.0% Packet Discards 0.00 0.0% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 138 ms Packet Discards 0.0% Packet Loss 0.0% Loss Periods Min: 0 ms Avg: 0 ms Max: 0 ms No Loss Jitter Min: 0 ms Avg: 1 ms Max: 16 ms Signaling Quality Post-Dial Delay 93 ms Call Setup Time 100 ms Media Delay 217 ms
MOS Analysis FROM Boston To You MOS analysis chart Media Quality MOS 4.4 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.58 100.0% Latency 0.00 0.0% Packet Discards 0.00 0.0% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 138 ms Packet Discards 0.0% Packet Loss 0.0% Loss Periods Min: 0 ms Avg: 0 ms Max: 0 ms No Loss Jitter Min: 0 ms Avg: 0 ms Max: 14 ms Signaling Quality Post-Pickup Delay 98 ms Call Setup Time 107 ms Media Delay 128 ms
Here is the same test performed when the line is NOT working properly.
MOS Analysis From You TO Boston MOS analysis chart Media Quality MOS 4.0 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.57 60.3% Latency 0.00 0.0% Packet Discards 0.28 29.8% Packet Loss 0.09 9.9% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 139 ms Packet Discards 0.8% Packet Loss 0.3% Loss Periods Min: 20 ms Avg: 20 ms Max: 20 ms Random Loss Jitter Min: 0 ms Avg: 2 ms Max: 21 ms Signaling Quality Post-Dial Delay 93 ms Call Setup Time 99 ms Media Delay 213 ms
MOS Analysis FROM Boston To You MOS analysis chart Media Quality MOS 4.4 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.58 100.0% Latency 0.00 0.0% Packet Discards 0.00 0.0% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 139 ms Packet Discards 0.0% Packet Loss 0.0% Loss Periods Min: 0 ms Avg: 0 ms Max: 0 ms No Loss Jitter Min: 0 ms Avg: 0 ms Max: 18 ms Signaling Quality Post-Pickup Delay 92 ms Call Setup Time 99 ms Media Delay 123 ms
I was in the process of running tests to troubleshoot with the Voip Speed tester on this forum but I ran out of tests for the time period. I didn't know there was a limit lol. However I remember my QoS being the only button that showed RED. I had a QoS of 45% on one test then it was 55% in another.
What version of firmware is your routers web interface showing.
Open your web browser and type http://192.168.15.1 and you should see your web interface.It the upper right corner you should see your firmware version.
Are you using any peer to peer applications for downloading or uploading.
If I max my upload speed on the PC's it really effects the call quality.
VWR Firmware is VWR-11.4.1-r060815-1.00.04-r070311.img
No P2P programs were open...outbound connections seem to be fine. The other party can hear anyone talking from our phone just fine, we just cannot hear them speak to us.
try disconnecting all external phone lines coming into house, had same problem with bell south lines, disconnected plugs and wires and all was well, Craig.
try disconnecting all external phone lines coming into house, had same problem with bell south lines, disconnected plugs and wires and all was well, Craig.
No problem. I am a Vonage newbie but I am trying to help out.
Was the trouble on Vonage's end?
Just curious.
Its frustrating when you have the service and it wont work and you cant get anyone to respond. Last weekend it appears that Vonage was down. That is when I singed up for this service.It was like they took my money, gave me dialtone but wouldnt let me make or recieve calls.It even said on another phone that my Vonage number didnt exist. I spent an hour on my cell phone till I got a tech who I couldnt understand and who told me that the service will work again in 24 hours and then tried to sell me an International calling plan for 6.99 a month.Imagine how I felt, I was already thinking I was getting ripped off and the rep was trying to get more money out of me even though I had yet to even get the system to work.
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I didn't know there was a limit lol. However I remember my QoS being the only button that showed RED. I had a QoS of 45% on one test then it was 55% in another.
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