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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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loan4u
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Joined: Dec 20, 2007
Posts: 2

PostPosted: Wed Dec 19, 2007 10:49 pm    Post subject: Business Multi Line Setup - Help Requested Reply with quote Back to top

Hey ya'll,

(I'm new to this forum, and I'm not sure of the correct area to post this question. So, I posted it in the Hard Wiring section as well)

I'm new to this forum here, and new to Voip technology. I need some suggestions from some of you that know much more that I do!

I am opening up a business soon that will consist of 6 to 8 employees. Each will need to have their own individual phone lines for high outbound call volume and moderate inbound call volume. I need to have one main number for customers to call in to. Calls to the main number need to simultaneously ring on all phones in the office. If line #1 is in use, then line #2 needs to ring. If lines #1 and #2 are in use, then line #3 needs to ring, and so on.

What type of services, features, and hardware would I need? Also, what are the best phones for use with this type of setup? Most multi-line phones that I have looked at have the capability of four lines with 16 extensions. Would phones like this work if we have more than four lines?

Any help would be greatly appreciated!

Thanks,

J
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whatumean
Vonage Forum Master
Vonage Forum Master


Joined: Apr 09, 2007
Posts: 168

PostPosted: Wed Dec 19, 2007 11:59 pm    Post subject: Some Ideas/Info Reply with quote Back to top

Each employee will have a phone number associated to them. You can start a business account at Vonage and add all the lines needed. There are a couple of ways from here to handle what you want. One of the features Vonage has is Call Hunt which exactly describes what you are trying to accomplish. You make a "Ring List" and if a number is busy, it will forward to the next in the list. If you want one number for incoming calls, you can add a virtual number which is basically a number used for incoming calls only and points to one of your "real" numbers (you can read the definition on the Vonage website). Hence, the virtual number points to first number in the ring list. Vonage will send you the hardware so you need not worry about that. Just make sure your internet connection can support the lines (basically multiply the # of lines by 90Kbps - this is only for voice so make sure there is more bandwidth for data). In terms of phones, each adapter Vonage sends has two phone ports (each represents one line) and that is what you plug the phone into (phone lines in this case).

Hope this helps.
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brian188
Vonage Forum Master
Vonage Forum Master


Joined: Mar 04, 2006
Posts: 203

PostPosted: Thu Dec 20, 2007 1:23 am    Post subject: Reply with quote Back to top

I wouldn't look to Vonage to accomplish what you are trying to do. They really aren't equipped for that. You really need a PBX system, look into Asterisk if you want to take the Voip route. You will also need high bandwidth, hope you have it.
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