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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Audric
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New Forum Member


Joined: Dec 17, 2007
Posts: 4

PostPosted: Mon Dec 17, 2007 5:10 pm    Post subject: Frequent Incoming Drops Reply with quote Back to top

So ill be in the middle of a call and all of a sudden the person will get cut off, i can not hear them but they can here me.

1. Linden,Michigan
2. Charter Comm. Cable
3. Upload - 244 kb/s Download - 2944 kb/s
4. Dunno Modem Model, Doesnt say
5. RPT300
6. Modem---->Vonage Adapter-->PC
7. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.

Speed test statistics
---------------------
Download speed: 386320 bps
Upload speed: 249160 bps
Quality of service: 9 %
Download test type: socket
Upload test type: HTTP
Maximum download pause: 181 ms
Average download pause: 17 ms
Minimum round trip time to server: 65 ms
Average round trip time to server: 70 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.0 ms
Jitter: server --> you: 9.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.9
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Audric
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Joined: Dec 17, 2007
Posts: 4

PostPosted: Mon Dec 17, 2007 6:10 pm    Post subject: Reply with quote Back to top

Took a Second test about a hour later and got.


Speed test statistics
---------------------
Download speed: 1358744 bps
Upload speed: 244192 bps
Quality of service: 28 %
Download test type: socket
Upload test type: socket
Maximum download pause: 229 ms
Average download pause: 9 ms
Minimum round trip time to server: 65 ms
Average round trip time to server: 1072 ms

Voip test statistics
--------------------
Jitter: you --> server: 5.4 ms
Jitter: server --> you: 10.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.9
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Audric
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Joined: Dec 17, 2007
Posts: 4

PostPosted: Tue Dec 18, 2007 1:33 pm    Post subject: Reply with quote Back to top

Any help would be appreciated
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Dec 18, 2007 9:52 pm    Post subject: Reply with quote Back to top

There's certainly something odd about your test results. On the first one, your download speed was way short of what it should have been. On the second, your average round trip time was so high as to make Voip unusable. Try temporarily removing the Vonage box and plugging your computer directly into your modem. Re-run the test and see what happens.

_________________
Steve Gray
Orlando, FL
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Audric
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Joined: Dec 17, 2007
Posts: 4

PostPosted: Thu Dec 20, 2007 11:55 am    Post subject: Reply with quote Back to top

Ok so i ran 2 tests with router unplugged and my computer directly connected to the Modem, This is what i got.

Test 1

Speed test statistics
---------------------
Download speed: 2500352 bps
Upload speed: 242104 bps
Quality of service: 81 %
Download test type: socket
Upload test type: socket
Maximum download pause: 168 ms
Average download pause: 5 ms
Minimum round trip time to server: 56 ms
Average round trip time to server: 57 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.0 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.9



Test 2


Speed test statistics
---------------------
Download speed: 2847776 bps
Upload speed: 245544 bps
Quality of service: 85 %
Download test type: socket
Upload test type: socket
Maximum download pause: 262 ms
Average download pause: 4 ms
Minimum round trip time to server: 54 ms
Average round trip time to server: 183 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.0 ms
Jitter: server --> you: 8.8 ms
Packet loss: you --> server: 1.7 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.7
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 20, 2007 8:39 pm    Post subject: Reply with quote Back to top

Much better. Now put the RTP300 back in. Repeat the test. If the results get bad again, it certainly suggests that the RTP300 has a problem. Of course, you could have an intermittent ISP issue, so you might want to re-run the test right before you put the RTP300 back in.

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Steve Gray
Orlando, FL
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