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joyygoms Posted:
...
In The Forum:
Vonage
Topic:
News 401k certification for hr professionals
On Nov 27, 2014 at 23:04:12

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12

mknopick Posted:
We have a part
time vacation home
that we use. Can
I take my Vonage
adapter to that
...

In The Forum:
Vonage
Topic:
Taking Vonage adapter to vacation home
On Nov 09, 2014 at 09:50:11

Whitmarsh Posted:
This is an update
to my previous
post. After
many emails and
phone calls, I
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Nov 08, 2014 at 10:23:24

Whitmarsh Posted:
The 'Vonage box'
is a Grandstream
HT-701 ATA. If
you download its
Used Guide, you
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Oct 26, 2014 at 00:04:03

Whitmarsh Posted:
I have just
installed a V
system and it all
works fine except
for the date/time
on
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Oct 22, 2014 at 09:41:43

TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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NJS
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New Forum Member


Joined: Dec 16, 2007
Posts: 6
Location: Some town, USA

PostPosted: Sat Dec 15, 2007 10:45 pm    Post subject: Does this ever work properly? Reply with quote Back to top

About a month ago we signed up w/ Vonage. Its been extremely disappointing so far. The quality of nearly every call (both incoming and outgoing) has been less than awful. Either I am unable to hear the caller or they are unable to hear me. Perhaps I might catch one or two syllables, not much more than that. Have tried the "troubleshooting" things from the Vonage website and that hasn't changed the problems (and pretty much their troubleshooting says, "Make sure everything's plugged in")
Even my cheapie little cell phone works better inside my house, than V does!

SO what are the tricks, if any, to getting this to work? ANY info is greatly appreciated!
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sat Dec 15, 2007 11:41 pm    Post subject: Reply with quote Back to top

Post the information listed in the sticky message at the top of the forum. That is the best place to start. You have to give us some info to look at.
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 367
Location: Highland, IL

PostPosted: Sun Dec 16, 2007 9:20 am    Post subject: Reply with quote Back to top

The call quality is only as good as your internet connection. When I was having quality issues, my internet signal was poor because of a line problem coming into my house. Once that was fixed, my call quality is almost as good as my Verizon was (at less than half the price).
Do a Voip speed test http://www.vonage-forum.com/voip-speed-test.html and post the results and someone will help explain those numbers.
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NJS
New Forum Member
New Forum Member


Joined: Dec 16, 2007
Posts: 6
Location: Some town, USA

PostPosted: Mon Dec 17, 2007 3:05 pm    Post subject: Connection fine, V phone not Reply with quote Back to top

My internet connection is great, high speed DSL, no troubles there.
Its just that nearly every phone call has such poor quality, can't hear caller and they can't hear me
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NJS
New Forum Member
New Forum Member


Joined: Dec 16, 2007
Posts: 6
Location: Some town, USA

PostPosted: Mon Dec 17, 2007 3:38 pm    Post subject: ran that test Reply with quote Back to top

Yeah I ran that test and it claims that the jitter measured at 13.7ms
the packet loss was 0.0%
the download speed was 5.34
the upload 1.10
quality of service 85%
and MOS score was 3.8
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twelve01748
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 10, 2005
Posts: 38

PostPosted: Mon Dec 17, 2007 4:00 pm    Post subject: Reply with quote Back to top

How do you have your equipment set up? Do you have the Vonage Router directly connected to your Cable Modem? That's the best way to set it up.

Are you using a 2.4 Ghz cordless phone? These are often affected by wireless routers and access points.
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Mon Dec 17, 2007 5:41 pm    Post subject: Reply with quote Back to top

The jitter of 13.7 is terrible. I would suspect that is most of your problem. What seems like a great internet connection for browsing can be terrible for Voip. However, if you don't want to give more information: All of the test results, equipment models and network set up, it's hard to help you much more. Good Luck.
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NJS
New Forum Member
New Forum Member


Joined: Dec 16, 2007
Posts: 6
Location: Some town, USA

PostPosted: Tue Dec 18, 2007 12:10 pm    Post subject: test results Reply with quote Back to top

Give more information? That was the test results, I guess I don't understand which other info
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 367
Location: Highland, IL

PostPosted: Tue Dec 18, 2007 1:44 pm    Post subject: Reply with quote Back to top

Copy and paste the ENTIRE results from the Voip speed test. There are more specs that could give reason for problem.
Next, give us your setup - mine is - Cable modem->Vonage VT2142->Linksys WRT54G->PC
Do you have cordless phones that you are using with Vonage?
What range are they (2.4 Ghz by chance)?
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