Call forwarding cant change or disable

Posts: 6 · New Forum Member Joined: Dec 15, 2007 Posts: 6

Like the subject states, Im not able to change or disable my call forwarding.

Has anyone had this issue or know how to fix it?

Might it be related to the BIG 12/14-15 outage?

thx

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

Are you using the website or your phone?

*72 on, *73 off

Posts: 6 · New Forum Member Joined: Dec 15, 2007 Posts: 6

I was using the web site. I just tried the *73 got the msg "your call forwarding has been disabled", but it still forwards.

Posts: 176 · Posted: Sat Dec 15, 2007 5:38 pm Post subject:

I have the same issue, and cannot find the number to call Vonage for problems, really pissing me off......

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

Here is the toll free number for Canada, should work for you.

877-272-0528, I think the options are 1-1-3-2

Posts: 810 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 810

SuperDave wrote:

I have the same issue, and cannot find the number to call Vonage for problems, really pissing me off......

Look at the bottom of the vonage home page, click contact us then click the large call button (3rd step after Start Here).

Number shown there is:
Call us toll free at 1-VONAGE-HELP (1-866-243-4357)

Posts: 176 · Posted: Sat Dec 15, 2007 6:32 pm Post subject:

ed56 wrote:

SuperDave wrote:

I have the same issue, and cannot find the number to call Vonage for problems, really pissing me off......

Look at the bottom of the vonage home page, click contact us then click the large call button (3rd step after Start Here).

Number shown there is:
Call us toll free at 1-VONAGE-HELP (1-866-243-4357)

Thanks, guess I really wasn't looking at the big bar with greyed out options, of course now I used the wife's cell to call and it was ok. I'll have to wait for it again and call when it happens. We haven't even used the call forwarding at all, after 2 rings it would go to my cell, which is the back up number, but the network isn't down, just spoke with my relatives for almost an hour and never dropped off. Going to write that number down for future reference.

Posts: 4 · New Forum Member Joined: Dec 16, 2007 Posts: 4

I enabled call forwarding via the web site. Call forwarding worked just fine. I've now disabled it and the web site says it's disabled. However, all calls still forward.

I've never had any success with Vonage's customer service line, so am hoping someone here has an answer.

Thanks,
Rob

Posts: 4 · New Forum Member Joined: Dec 16, 2007 Posts: 4

I finally got through to Vonage customer support. They say that this is a known issue due to some proxy problem. Apparently some features are not updating properly. It is being worked on, but there is no target resolution time or date.

In the meantime, my calls are all being forwarded to a phone where I no longer want them forwarded. The Vonage service tech said information about this issue is posted to their web site - but I sure cannot find it.

Vonage seems quite uninterested in this issue.

Posts: 6 · New Forum Member Joined: Dec 15, 2007 Posts: 6

I feel your pain Rob. Im sure we are not the only ones with this issue.