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shadowreader
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Joined: Feb 08, 2005
Posts: 10

PostPosted: Sat Feb 12, 2005 10:18 pm    Post subject: Reply with quote Back to top

reebok wrote:
shadow and vfior: what cable modems? what are your detailed results from testyourvoip.com?


Linksys BEFCMU10 ver 3 cable modem. Testmyvoip.com gives me 4.2 to 4.3 and 0% packet loss with minimal packet discards.
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shadowreader
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Joined: Feb 08, 2005
Posts: 10

PostPosted: Sat Feb 12, 2005 10:24 pm    Post subject: Reply with quote Back to top

reebok wrote:
shadow and vfior: what cable modems? what are your detailed results from testyourvoip.com?


Here are my detailed resutls. Call quality has been horrible during the last week(I've only had it a week too). Tons of echo and lots of garbled audio. My wife wants me to cancel service already. I need help quick.
Test Details
The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality

MOS Analysis from You TO Boston

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 116 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 2 ms
Max: 25 ms

Signaling Quality Post-Dial Delay 120 ms
Call Setup Time 140 ms
Media Delay 281 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 86.1%
Latency 0.00 0.0%
Packet Discards 0.09 13.9%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 116 ms
Packet Discards 0.4%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 2 ms
Max: 11 ms

Signaling Quality Post-Pickup Delay 124 ms
Call Setup Time 170 ms
Media Delay 206 ms
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jrhart56
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Joined: Feb 12, 2005
Posts: 4

PostPosted: Sun Feb 13, 2005 9:13 am    Post subject: periodic garblrd speech Reply with quote Back to top

I too live in DFW and im having the exact same problems...periodic garlbled voice on inbound calls only. I have a motorola cable modem with comcast. speed tests indicate no problems. I agree with the person above ,must be a Vonage problem. ive had my service less than a month so I wouldnt know when it started. I do know if it doesnt get resolved soon Ill have to drop vonage....
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shadowreader
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Joined: Feb 08, 2005
Posts: 10

PostPosted: Sun Feb 13, 2005 10:59 am    Post subject: Re: periodic garblrd speech Reply with quote Back to top

jrhart56 wrote:
I too live in DFW and im having the exact same problems...periodic garlbled voice on inbound calls only. I have a motorola cable modem with comcast. speed tests indicate no problems. I agree with the person above ,must be a Vonage problem. ive had my service less than a month so I wouldnt know when it started. I do know if it doesnt get resolved soon Ill have to drop vonage....

I guess I could set up a Callvantage account with ATT and pick up their version of the Linksys router to isolate the problem to Vonage or Comcast. That's a pain and somewhat costly. My suspicion is that either this is a Vonage issue or related to the recent upgrade of the modulation on Comcast's network to QAM 256 to support the new higher speeds. My wife is breathing down my neck to go back to SBC.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Feb 13, 2005 4:46 pm    Post subject: Reply with quote Back to top

you may be right about the qam. check these threads:
http://www.broadbandreports.com/forum/remark,12125565
http://www.broadbandreports.com/forum/remark,12124985

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shadowreader
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Joined: Feb 08, 2005
Posts: 10

PostPosted: Sun Feb 13, 2005 4:56 pm    Post subject: Reply with quote Back to top

reebok wrote:
you may be right about the qam. check these threads:
http://www.broadbandreports.com/forum/remark,12125565
http://www.broadbandreports.com/forum/remark,12124985


I really hope Vonage looks into this with Comcast ASAP. I tried going to Comcast directly but they see no problems with my connection. I wonder if the QAM256 modulation is interfering with Vonage call quality. If this isn't resolved I'll have to abandon Vonage soon or face a divorce which will be much more expensive than my old SBC phone bill.
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rgaryc
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Joined: Mar 14, 2004
Posts: 5
Location: Plano, TX

PostPosted: Mon Feb 14, 2005 10:46 am    Post subject: Another DFW Comcast Subscriber with Garbled Audio Reply with quote Back to top

I have also been experiencing garbled inbound calls and voice mails the last month, coinciding with my Comcast speed upgrade. Hmmm.......

Swapped out my Motorola VT1000 for a Linksys RT31P2, but still have the problem. Any ideas?
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RiceHome
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Joined: Feb 09, 2005
Posts: 3

PostPosted: Mon Feb 14, 2005 11:11 am    Post subject: Reply with quote Back to top

I just checked my cable modem settings based on all of this QAM256 discussion. My modem is still indicating QAM64 is in use. As I indicated above, I am on Charter, not Comcast, and have had these problems for the same length of time as everyone else.

I am reluctant to believe QAM256 is the answer...
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dwalthers
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Joined: Feb 12, 2005
Posts: 2

PostPosted: Mon Feb 14, 2005 11:39 am    Post subject: Problems in Big D with Vonage Reply with quote Back to top

I too have been having issues with Vonage for over a month. I have subscribed for over a year. The real pisser is that you can't get anyone to address it at Vonage. I have submitted three support tickets with no response and you can't even get through to their support line. You get a busy signal. Real nice for a communication company.

Long story short - I will be jumping to ATT Call Advantage.

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bbtech
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Joined: Nov 05, 2004
Posts: 14

PostPosted: Wed Feb 16, 2005 9:34 am    Post subject: Reply with quote Back to top

Glad I found this thread, thought I was the only one with these issues. Same thing here, inbound calls have garbled voice every minute or so. I'm also in Dallas.

I agree with the assessment here that this must be a) a QAM256 issue, or b) a Vonage issue. The fact that it happens only on inbound calls seems to indicate option b).

Either way, Vonage needs to investigate and find a resolution or you're going to lose customers, period.

Come on, Vonage, let's get this fixed.
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