Two days almost 48 hours since it all started and the web site is STILL not acknowledging anything but "no dial tone" Not a word about the phantom calls, no comment whatseover to its customers about calls at all hours of the night.
"Certain customers may be experiencing an issue with no dial tone or having trouble registering their device. We are aware of this situation and are currently working to resolve this issue as quickly as possible. Some lines have already been repaired and your device may just need a reboot. We will continue to update this website with additional information. We are sorry for the inconvenience."
Like others I am finding their completely ignoring the other major symptom to be absolutely intolerable. It may be enough for me to switch to verizon's Voip service.
This is ridiculous. This is the latest notice from Vonage on my dashboard: "During the weekend some customers experienced No Dial Tone and delay in updating features on their web accounts. This issue has been resolved. If you are still experiencing these issues, rebooting your telephone adapter corrects the problem.
To reboot your adapter, unplug the device, wait 10 seconds, and plug back in. Wait until the power LED stops blinking and becomes solid green. This will take one to two minutes. Afterwards, service should be restored”
We apologize for any inconvenience this may cause" Still no acknowledging of the phantom calls.
Maybe we all have had ghosts in hour houses!!! I am really disappointed (actually angry)!
I agree which is what I told Vincente this morning. Acknowledge the problem that occured. I would have dealt with a no dialtone issue and blown it off. Getting close to 400 phantom calls at all hours of the day and night and their CS team not even noting it happened... that I don't deal with so well.
Ya'll should give Mr. Vicente a call.
Vicente Nepomuceno Executive Response Team t: 888-580-4020 ext 21451
caeled thanks for sharing. I had very similar experience. Both my cell and my home phone kept ringing like crazy all night long until Saturday 6AM. Thank God I found this forum otherwise I would be still thinking about some paranormal phenomena Anyway I've posted on Vonage official forum my complain but I don't think anybody is gonna care too much. https://forums.vonage.com/showthread.php?t=471
But, they should realize, that this is, THE WORST POSSIBLE PROBLEM THAT ONE COULD HAVE WITH A PHONE.
To be awakened at 3:00am by a phantom call beats every other possible annoying thing that a phone could do. I would rather have a call dropped, or no dial tone than to have this problem.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New behm27 New Today 2 Yesterday 3 Total 64296 Who Is On Site Visitors 162 Members 0 Total 162
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.39 Seconds and 266 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 2
Yesterday 3
Total 64296
Who Is On Site
Visitors 162
Members 0
Total 162
-0.03