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Vonage Forums
Vonage Outage - December 14 - 15, 2007
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Author
Message
coley
Vonage Forum Associate
Joined: Dec 15, 2007
Posts: 19
Posted:
Fri Dec 14, 2007 8:34 pm
Post subject: Vonage Outage - December 14 - 15, 2007
Earlier this evening my friend was calling me and my line was ringing and when i picked up i could not hear him this happened a few times, then my
vonage
phone started forwarding to the number i have it forwarded to if the system goes down but if i answered that phone I also could hear nothing. Assuming it was my new Netgear router that was the issue i unplugged my
vonage
device, Netgear router and shutdown my pc and rebooted everything. Now I can make outgoing calls but cannot get any incoming calls at all, please could anyone advise me if they are getting the same issue..
and if they know what the problem is?
NIZMOZ
New Forum Member
Joined: Dec 15, 2007
Posts: 7
Posted:
Fri Dec 14, 2007 8:39 pm
Post subject: Re: MY VONAGE SYSTEM IS DOWN OR IS IT?
coley wrote:
Earlier this evening my friend was calling me and my line was ringing and when i picked up i could not hear him this happened a few times, then my
vonage
phone started forwarding to the number i have it forwarded to if the system goes down but if i answered that phone I also could hear nothing. Assuming it was my new Netgear router that was the issue i unplugged my
vonage
device, Netgear router and shutdown my pc and rebooted everything. Now I can make outgoing calls but cannot get any incoming calls at all, please could anyone advise me if they are getting the same issue..
and if they know what the problem is?
Mine is also down. Been down for a few hours now and I have tried to reset everything. I actually have two
vonage
devices for 3 lines and neither work.
Been on hold for 65 minutes and still haven't talked to anyone with
Vonage
. This is terrible customer service.
coley
Vonage Forum Associate
Joined: Dec 15, 2007
Posts: 19
Posted:
Fri Dec 14, 2007 8:41 pm
Post subject:
the last time i had this kind of issue was about a month ago, it took them over a week to fix my line, because I jst got a new Netgear router i thought maybe it could have been that, i was told at that time that all va area codes were affected, so tonight after assuming it was a va issue again i ordered a virtual # in NJ to see if that would work needless to say it didnt and i hope they will refund me for that line tomorrow lol
NIZMOZ
New Forum Member
Joined: Dec 15, 2007
Posts: 7
Posted:
Fri Dec 14, 2007 8:42 pm
Post subject:
coley wrote:
the last time i had this kind of issue was about a month ago, it took them over a week to fix my line, because I jst got a new Netgear router i thought maybe it could have been that, i was told at that time that all va area codes were affected, so tonight after assuming it was a va issue again i ordered a virtual # in NJ to see if that would work needless to say it didnt and i hope they will refund me for that line tomorrow lol
If you look at the other posts in the forum, it seems it's a
vonage
wide outage.
coley
Vonage Forum Associate
Joined: Dec 15, 2007
Posts: 19
Posted:
Fri Dec 14, 2007 8:45 pm
Post subject:
well i hope its resolved quickly this is the second time in a few months i've had these issues and i was not even compensated for the last time yet!!
sj2
Full Forum Member
Joined: Mar 19, 2006
Posts: 73
Posted:
Fri Dec 14, 2007 8:46 pm
Post subject: system wide outage
NIZMOZ wrote:
coley wrote:
the last time i had this kind of issue was about a month ago, it took them over a week to fix my line, because I jst got a new Netgear router i thought maybe it could have been that, i was told at that time that all va area codes were affected, so tonight after assuming it was a va issue again i ordered a virtual # in NJ to see if that would work needless to say it didnt and i hope they will refund me for that line tomorrow lol
If you look at the other posts in the forum, it seems it's a
vonage
wide outage.
Weather induced???
coley
Vonage Forum Associate
Joined: Dec 15, 2007
Posts: 19
Posted:
Fri Dec 14, 2007 8:47 pm
Post subject:
i guess it could be but the last time i had this issue apparently as I said it was a problem with all VA area codes...
NIZMOZ
New Forum Member
Joined: Dec 15, 2007
Posts: 7
Posted:
Fri Dec 14, 2007 8:48 pm
Post subject:
MAybe, where are they located?
coley
Vonage Forum Associate
Joined: Dec 15, 2007
Posts: 19
Posted:
Fri Dec 14, 2007 8:51 pm
Post subject:
They just put this service announcement on their site...
Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible.
We apologize for any inconvenience and thank you for your patience in this matter.
Not sure where they are based!!!
NIZMOZ
New Forum Member
Joined: Dec 15, 2007
Posts: 7
Posted:
Fri Dec 14, 2007 8:52 pm
Post subject:
coley wrote:
They just put this service announcement on their site...
Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible.
We apologize for any inconvenience and thank you for your patience in this matter.
Not sure where they are based!!!
New Jersey per the website, which is getting hit hard with storms.
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