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Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Sat Dec 15, 2007 1:44 am    Post subject: Reply with quote Back to top

Mine just came back on line. I am in the 618 area of Illinois

edit: 2 minutes later, it is down again.
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dean808
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Joined: Dec 15, 2007
Posts: 1

PostPosted: Sat Dec 15, 2007 1:56 am    Post subject: Reply with quote Back to top

Mine has been working for the past hour. Able to call and receive calls.

415 area code.
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jazma
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Joined: May 18, 2005
Posts: 14

PostPosted: Sat Dec 15, 2007 2:56 am    Post subject: Reply with quote Back to top

Mine is up now and all seems to be working...
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94SupraTT
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Joined: Jan 22, 2006
Posts: 31

PostPosted: Sat Dec 15, 2007 3:43 am    Post subject: Reply with quote Back to top

Down here in Huntsville Alabama. Vonage is out. Been out at least for 5 hours now. I get the "this telephone line can not register to Vonage network" message.
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ceakins
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PostPosted: Sat Dec 15, 2007 4:02 am    Post subject: Reply with quote Back to top

1Jimmy1 wrote:
Well, lets think about this technically. I am a Sys Admin at a pretty large company. Our big thing is orders. The worst thing that could possibly happen is we loose an order. Well, for Vonage it is their voice service overall. So, if something comparable were to happen in our company, everyone would be called in, work for a few hours, then split off to have half work through the night, then the other half relieve them in the morning.

So, everyone is there, obviously it is something that is effecting the phones, so trace back, phones-->{various routers}-->dmark-->router-->firewall-->router(s)-->switch-->server...or something similar to that. It isn't a global server effect, their website would be down. So, isolated to the voice servers, which are just fancy routers and converters anyhow. Outgoing is working, so remove that. Forwarding is working, just not as designed, that is a clue, scripting, or some type of programming error. Caller ID is working, dial tone is intermittant. Voice encoding works, so does the timing, you can make outgoing calls. Outside calls hit a cannot complete. Could be so many things...Turn on those DR machines...(it may be that time) $$$$$$$$$$$$$$$$

Has a Vonage customer tried a Vonage customer (wouldn't that be a trip)? Does softphone work? Is the 800# network effected?


You can't currently log into their website, so the phone interface is down also.
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94SupraTT
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 22, 2006
Posts: 31

PostPosted: Sat Dec 15, 2007 4:07 am    Post subject: Reply with quote Back to top

ceakins wrote:
1Jimmy1 wrote:
Well, lets think about this technically. I am a Sys Admin at a pretty large company. Our big thing is orders. The worst thing that could possibly happen is we loose an order. Well, for Vonage it is their voice service overall. So, if something comparable were to happen in our company, everyone would be called in, work for a few hours, then split off to have half work through the night, then the other half relieve them in the morning.

So, everyone is there, obviously it is something that is effecting the phones, so trace back, phones-->{various routers}-->dmark-->router-->firewall-->router(s)-->switch-->server...or something similar to that. It isn't a global server effect, their website would be down. So, isolated to the voice servers, which are just fancy routers and converters anyhow. Outgoing is working, so remove that. Forwarding is working, just not as designed, that is a clue, scripting, or some type of programming error. Caller ID is working, dial tone is intermittant. Voice encoding works, so does the timing, you can make outgoing calls. Outside calls hit a cannot complete. Could be so many things...Turn on those DR machines...(it may be that time) $$$$$$$$$$$$$$$$

Has a Vonage customer tried a Vonage customer (wouldn't that be a trip)? Does softphone work? Is the 800# network effected?


You can't currently log into their website, so the phone interface is down also.


This is correct I can't log into the Vonage website.
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94SupraTT
Vonage Forum Junior
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Joined: Jan 22, 2006
Posts: 31

PostPosted: Sat Dec 15, 2007 4:14 am    Post subject: Reply with quote Back to top

I have a dial tone at the moment.
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94SupraTT
Vonage Forum Junior
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Joined: Jan 22, 2006
Posts: 31

PostPosted: Sat Dec 15, 2007 4:17 am    Post subject: Reply with quote Back to top

Ha. It is back down with the message.
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nyc211
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Joined: Dec 15, 2007
Posts: 1

PostPosted: Sat Dec 15, 2007 5:02 am    Post subject: Just spoke with customer service.... Reply with quote Back to top

They are saying that it will be "at least 1 more hour" and "possibly up to 24 more hours" until service is restored.

I have been a loyal customer for years, but after this I'm absolutely switching. What service doesn't have backup systems in place??? Ah yes, one that creates workarounds to avoid paying additional patent royalties to the competition.
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nyman73
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Joined: Dec 15, 2007
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PostPosted: Sat Dec 15, 2007 6:47 am    Post subject: No service for 16hrs Reply with quote Back to top

I have had no service for 16hrs and counting in upstate ny. When i try to use my phone it states this phone is not connected to Vonage network. Any news? I cant get through to customer service either. It keeps disconnecting, or states call back.
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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