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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Sat Dec 15, 2007 1:44 am    Post subject: Reply with quote Back to top

Mine just came back on line. I am in the 618 area of Illinois

edit: 2 minutes later, it is down again.
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dean808
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New Forum Member


Joined: Dec 15, 2007
Posts: 1

PostPosted: Sat Dec 15, 2007 1:56 am    Post subject: Reply with quote Back to top

Mine has been working for the past hour. Able to call and receive calls.

415 area code.
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jazma
Vonage Forum Associate
Vonage Forum Associate


Joined: May 18, 2005
Posts: 14

PostPosted: Sat Dec 15, 2007 2:56 am    Post subject: Reply with quote Back to top

Mine is up now and all seems to be working...
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94SupraTT
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 22, 2006
Posts: 31

PostPosted: Sat Dec 15, 2007 3:43 am    Post subject: Reply with quote Back to top

Down here in Huntsville Alabama. Vonage is out. Been out at least for 5 hours now. I get the "this telephone line can not register to Vonage network" message.
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ceakins
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Joined: Dec 15, 2007
Posts: 1

PostPosted: Sat Dec 15, 2007 4:02 am    Post subject: Reply with quote Back to top

1Jimmy1 wrote:
Well, lets think about this technically. I am a Sys Admin at a pretty large company. Our big thing is orders. The worst thing that could possibly happen is we loose an order. Well, for Vonage it is their voice service overall. So, if something comparable were to happen in our company, everyone would be called in, work for a few hours, then split off to have half work through the night, then the other half relieve them in the morning.

So, everyone is there, obviously it is something that is effecting the phones, so trace back, phones-->{various routers}-->dmark-->router-->firewall-->router(s)-->switch-->server...or something similar to that. It isn't a global server effect, their website would be down. So, isolated to the voice servers, which are just fancy routers and converters anyhow. Outgoing is working, so remove that. Forwarding is working, just not as designed, that is a clue, scripting, or some type of programming error. Caller ID is working, dial tone is intermittant. Voice encoding works, so does the timing, you can make outgoing calls. Outside calls hit a cannot complete. Could be so many things...Turn on those DR machines...(it may be that time) $$$$$$$$$$$$$$$$

Has a Vonage customer tried a Vonage customer (wouldn't that be a trip)? Does softphone work? Is the 800# network effected?


You can't currently log into their website, so the phone interface is down also.
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94SupraTT
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 22, 2006
Posts: 31

PostPosted: Sat Dec 15, 2007 4:07 am    Post subject: Reply with quote Back to top

ceakins wrote:
1Jimmy1 wrote:
Well, lets think about this technically. I am a Sys Admin at a pretty large company. Our big thing is orders. The worst thing that could possibly happen is we loose an order. Well, for Vonage it is their voice service overall. So, if something comparable were to happen in our company, everyone would be called in, work for a few hours, then split off to have half work through the night, then the other half relieve them in the morning.

So, everyone is there, obviously it is something that is effecting the phones, so trace back, phones-->{various routers}-->dmark-->router-->firewall-->router(s)-->switch-->server...or something similar to that. It isn't a global server effect, their website would be down. So, isolated to the voice servers, which are just fancy routers and converters anyhow. Outgoing is working, so remove that. Forwarding is working, just not as designed, that is a clue, scripting, or some type of programming error. Caller ID is working, dial tone is intermittant. Voice encoding works, so does the timing, you can make outgoing calls. Outside calls hit a cannot complete. Could be so many things...Turn on those DR machines...(it may be that time) $$$$$$$$$$$$$$$$

Has a Vonage customer tried a Vonage customer (wouldn't that be a trip)? Does softphone work? Is the 800# network effected?


You can't currently log into their website, so the phone interface is down also.


This is correct I can't log into the Vonage website.
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94SupraTT
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 22, 2006
Posts: 31

PostPosted: Sat Dec 15, 2007 4:14 am    Post subject: Reply with quote Back to top

I have a dial tone at the moment.
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94SupraTT
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 22, 2006
Posts: 31

PostPosted: Sat Dec 15, 2007 4:17 am    Post subject: Reply with quote Back to top

Ha. It is back down with the message.
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nyc211
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Joined: Dec 15, 2007
Posts: 1

PostPosted: Sat Dec 15, 2007 5:02 am    Post subject: Just spoke with customer service.... Reply with quote Back to top

They are saying that it will be "at least 1 more hour" and "possibly up to 24 more hours" until service is restored.

I have been a loyal customer for years, but after this I'm absolutely switching. What service doesn't have backup systems in place??? Ah yes, one that creates workarounds to avoid paying additional patent royalties to the competition.
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nyman73
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Joined: Dec 15, 2007
Posts: 3

PostPosted: Sat Dec 15, 2007 6:47 am    Post subject: No service for 16hrs Reply with quote Back to top

I have had no service for 16hrs and counting in upstate ny. When i try to use my phone it states this phone is not connected to Vonage network. Any news? I cant get through to customer service either. It keeps disconnecting, or states call back.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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