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Robenpax Posted:
см
86;ле&
#1085;сl
2;ая
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In The Forum:
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Topic:
книги &
On Apr 19, 2014 at 08:43:36

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
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Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
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Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
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Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
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Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
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Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52


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Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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VOIPFOOL
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Joined: Dec 15, 2007
Posts: 4

PostPosted: Fri Dec 14, 2007 11:36 pm    Post subject: Service Outage USA Massachusetts 781 Area Code Reply with quote Back to top

Help,

Many are reporting service going on and off and on again today. Mine was fine up until about 4:00 PM EST. It is now 11:28 PM (Friday December 14th).

Can folks tell me what state or country they are in, that service is returning. I must say that support for problems is as dispariging as Sunrocket disappearing overnight (taking the money and running) and Vonics (which never provided a working system or rather a reliable system).

This forum is very helpful but for those that service is back on, did it just go back on, or did you have to recycle your router (Vonics Router) versus house router (we run cable modem into home router and then one of the outputs goes to the Vonage Router.)

To this end, doing a power recycle on the Vonage Device does nothing. We do get an incoming message "This Telephone Line Can NOt Register to the Vonage System"

this telephone line can not register to the Vonage system.

I think this forum should allow the word Vonage in the subject line, so that folks on google or yahoo can pick up the threads being announced. Perhaps email would be a good mode for Vonage to announce problems, or perhaps, instead of forwarding my entire system to my cell (I get loads of international--they won't pay for that!), at least Vonage could automate calls out to cell phones or numbers users provide in the event Vonage goes out.

At least I didn't order the service today. I ordered two weeks ago, and I'm just trusting it's an intermittent thing, not a baseline behavior. Vonics was problematic on a daily basis.

Cheers,

VOIPFOOL
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Ice
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Posts: 1

PostPosted: Fri Dec 14, 2007 11:52 pm    Post subject: Having the same problem service not working Reply with quote Back to top

I also had my power light blinking red, uploaded my configuration several times and had no luck. Reset my system and still no luck. So i called Vonage and have been on hold for an hour so far. My Vonage service has been getting worse over the last 2 months. I lose service for hours and i do not know i lost service until i get a e-mail that i have a voice mail.
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OrangSword
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Joined: Dec 15, 2007
Posts: 1

PostPosted: Sat Dec 15, 2007 12:02 am    Post subject: Reply with quote Back to top

I'm in Las Vegas (702) and have an South Carolina (843) number. I've been down since at least 3:00 pm PST. I had been fighting with my wireless router and Vonage router to for 3 hours (thinking it was my setup to blame) then I decided to check the forums and see an 8 page post. Eek Mine will eventual come up after about 5-8 mins but then 2 mins later it will die again and stay dead. Real frustrating.
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kodiakbeer
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Joined: Feb 14, 2007
Posts: 8
Location: Fort Worth, Tx

PostPosted: Sat Dec 15, 2007 12:23 am    Post subject: Reply with quote Back to top

It is 11:23pm CST time in DFW area and my lite has been steady green not for about 20 minutes and no problems. That would be 817 area code.
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VOIPFOOL
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Joined: Dec 15, 2007
Posts: 4

PostPosted: Sat Dec 15, 2007 12:37 am    Post subject: Customer Service Told me to do following for outage Reply with quote Back to top

Vonage would not tell me there was an outage or any other system activity today, I was just on the phone with them (65 minute hold time on my cell, 12:01 AM December 15th. 781 area code in Massachusetts (Greater Boston)........the rep. told me that in the future should i get this recorded message (no service available and/or no ringtone) that I should do the following for the equipment I own (Linksys PAP2):

Push Reset on the device with pin for one minute (the vonics device) THEN turn the power off on the vonics device for 2 or more minutes.

Turn it back on.

They tell me in the future this will fix the problem.

I'm mystified as they would not confirm whether there was an outage today. I also tried to explain, that in the absence of all they suggested my ringtone returned on its own.

I had used the reset without their guidance, but for ten seconds only, perhaps you really do have to hold the thing in for a full minute. Next time I will try their suggestion, though it came to late and is not found on their website (at least not paired with the idea that if one got a phone message saying Vonage is unavailable here is what to try first.......

Regards

VOIPFOOL

Tell me if that works for you. I'm going to post it in the larger forum. I asked Vonage why they wouldn't post it in a logical manner--if you fail to get ringtone or you get a prerecorded Vonage message then first try the following, then wait on hold for 65 minutes.
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exvonfan
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Joined: Dec 15, 2007
Posts: 1

PostPosted: Sat Dec 15, 2007 12:40 am    Post subject: I am in Ca 92563 area and I am down Reply with quote Back to top

Been down almost all day, have motorola device VT2142, if I reboot it, the power light goes red and flashes for a while then goes back on. The phone led goes steady green then drops after few minutes, first time in months I have issues with Vonage. Are we getting what we paid for? Eek
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Adoptivma
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Joined: Dec 15, 2007
Posts: 5

PostPosted: Sat Dec 15, 2007 12:42 am    Post subject: No Service Reply with quote Back to top

I'm in the Chicago area and my Vonage service has been down for hours! What's going on?
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rylord
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Joined: Dec 15, 2007
Posts: 5
Location: Richmond, KY

PostPosted: Sat Dec 15, 2007 12:45 am    Post subject: Confirmed - Vonage is down in the US Reply with quote Back to top

I can confirm that Vonage is down (USA wide). I just spoke with the Vonage customer service and they said that there is a system wide problem within the US and the Vonage service is down. I just got off the phone with Vonage at 12:43am EST. They state they are working on the issue, and it does affect the entire USA Vonage network. While they are working on the system problem you can expect sporadic (up/down) issues. Hope this info. is helpful.
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wupi
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Joined: Dec 03, 2004
Posts: 3

PostPosted: Sat Dec 15, 2007 12:45 am    Post subject: Re: MY VONAGE SYSTEM IS DOWN OR IS IT? Reply with quote Back to top

Three lines with Vonage? Ever heard not to put all your eggs in one basket?

Vonage makes money by not providing any service, the eBay way.

My Vonage lines are out, but my packet8 line is alive and well. Vonage says my wait time is about 15 minutes, but that was 3 hours ago. My solution is to transfer my Vonage numbers to another Voip service provider and then cancel my credit card.

NIZMOZ wrote:

Mine is also down. Been down for a few hours now and I have tried to reset everything. I actually have two Vonage devices for 3 lines and neither work.

Been on hold for 65 minutes and still haven't talked to anyone with Vonage. This is terrible customer service.
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brubru
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Joined: Dec 15, 2007
Posts: 1

PostPosted: Sat Dec 15, 2007 1:33 am    Post subject: Reply with quote Back to top

It's **** like this that makes me increasingly disillusioned with Voip.
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