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kdf55 Posted:
Vonage is
reporting that
call blocking is
FINALLY on it's
way. https://co
mmunity.vonage.com
/posts
...

In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Jan 23, 2015 at 11:39:03

kdf55 Posted:
The problem may be
your internet
connection, not
Vonage. Have your
internet service
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 23, 2015 at 11:32:45

kdf55 Posted:
Yes you can....
In The Forum:
Vonage
Topic:
Taking Vonage adapter to vacation home
On Jan 23, 2015 at 11:31:02

TheBear Posted:
I am trying to
configure the
recommended x-lite
software on my
laptop for use
with
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Jan 22, 2015 at 13:40:15

nichole Posted:
We had also faced
a lot of problem
sending emails and
fax initially but
when we used
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Fax Problems
On Jan 11, 2015 at 22:50:46

arbiter Posted:
1. NY, USA 2.
Time Warner Cable,
Cable 3. Upload:
2.18 Mbps
Download: 21.12
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 05, 2015 at 13:32:55

Utteru Posted:
...
In The Forum:
Vonage
Topic:
Click to call iPhone App
On Jan 05, 2015 at 07:00:41

nichole Posted:
Does this really
work for the
security of our
homes? If so then
I think it will be
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Broadband Monitoring of Home Alarm Systems
On Dec 31, 2014 at 23:17:41

Cagatey01 Posted:
Place another test
call. If there's
still no caller Id
information on the
current
...

In The Forum:
Report A Forum Bug
Topic:
Outbound Links Turned Off
On Dec 31, 2014 at 22:44:56

sahm24 Posted:
As of last Friday,
all of our
incoming calls are
being immediately
redirected
...

In The Forum:
Vonage
Topic:
Calls auto transferring to cell phone
On Dec 31, 2014 at 17:19:29


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rmk9785e
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PostPosted: Fri Dec 14, 2007 10:29 pm    Post subject: Phantom calls forwarded Reply with quote Back to top

The problem seems to be all over and intermittent. I can place and receive some calls however there are two problems:

1- It is originating call forwards to my forwarding number without any call actually coming in. I have received upto 5 forwarded calls from the same number that I had spoken to half an hour ago without their initiating any calls. When I pick it up, there is nothing because no one is actually calling.

2- Customer service is at its worst. It says it is transferring calls to a specialist but then it drops the call.

I have turned off ringing on both my primary phone and the forwarding phone to get some sleep. Obviously that eliminates my ability to take any real calls.

Seems like their software is messed up. I wonder if it is really worth it to stay with Vonage. They continue to have random problems off and on.
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1Jimmy1
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Joined: Dec 15, 2007
Posts: 5

PostPosted: Fri Dec 14, 2007 10:35 pm    Post subject: Reply with quote Back to top

So I logged on to Vonage, disabled voicemail, waited a minute, enabled vm, waited a minute, called from my work cell, it forwarded to my forwarding number (phone is off). waited another minute, called again, I got into my Vonage vm (phone is disconnected). I then waited 30 sec, tried a 3rd time, and verizon tells me that the call cannot be connected as dialed (verizon is the cell provider). the following is also stated: announcement 4 Switch 119-2.

22 voice mails on my cell phone, and counting. total has been 60 of them in the last 2 hours.


Last edited by 1Jimmy1 on Fri Dec 14, 2007 10:44 pm; edited 1 time in total
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Kamakzie
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Joined: Jun 25, 2006
Posts: 30

PostPosted: Fri Dec 14, 2007 10:36 pm    Post subject: Reply with quote Back to top

You guys think this is sunrocket part duex?
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NEWCASTLE
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Joined: Mar 04, 2006
Posts: 62

PostPosted: Fri Dec 14, 2007 10:37 pm    Post subject: Reply with quote Back to top

I have 2 Vonage lines and can call myself without any issues. So we can all call each other. Lol
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jazma
Vonage Forum Associate
Vonage Forum Associate


Joined: May 18, 2005
Posts: 14

PostPosted: Fri Dec 14, 2007 10:54 pm    Post subject: Reply with quote Back to top

Well I just got home too (California) and am having the same issues. First thing I did was log on to the forum, so...thank goodness for all of you and for the forum!
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Sleepymiss
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Joined: Dec 15, 2007
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PostPosted: Fri Dec 14, 2007 10:58 pm    Post subject: Reply with quote Back to top

I am in NYC and am having service issues as well. Cannot make outgoing or receive incoming calls. I went online to forward my calls to my cell in the event of service disruption which turned out to be a big mistake. I am now getting call after call of what must be the calls that were not able to go thru earlier. So far 6 in a row.

I also am really upset about the customer serive. I tried calling Vonage 8 times and was disconnected every single time I received the message that a customer service rep was being located. That is just rude and wrong! I am not happy at all. You should at least be able to sit on hold. Being disconnected is unacceptable.
Mad
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VOIPFOOL
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Joined: Dec 15, 2007
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PostPosted: Fri Dec 14, 2007 11:01 pm    Post subject: System Down Repeating Message Telephone Can Not Register Reply with quote Back to top

Hello,

I'm a two week user of Vonage. My system must be down or the network must be down. We get a recorded message, this telephone can not register to the Vonage Network. It would be great if Vonage had a freestanding webpage to tell us network status or to email members if the network is down.

I am a Sunrocket Refugee. I was happy with their service and they folded. Out about $180 bucks give or take a few. Went to Vonics---currently pursuing refund with credit card company. Vonics was down most of the time or we could not get incoming calls. Technical support was absent (leave phone message, email) days would go by.....

Vonage felt different, but not today! Can anyone say if the network is down internationally etc. I'm on hold now for about twenty minutes.

Vonage was supposed to be different.
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1Jimmy1
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Joined: Dec 15, 2007
Posts: 5

PostPosted: Fri Dec 14, 2007 11:04 pm    Post subject: Re: System Down Repeating Message Telephone Can Not Register Reply with quote Back to top

VOIPFOOL wrote:
Hello,

I'm a two week user of Vonage. My system must be down or the network must be down. We get a recorded message, this telephone can not register to the Vonage Network. It would be great if Vonage had a freestanding webpage to tell us network status or to email members if the network is down.

I am a Sunrocket Refugee. I was happy with their service and they folded. Out about $180 bucks give or take a few. Went to Vonics---currently pursuing refund with credit card company. Vonics was down most of the time or we could not get incoming calls. Technical support was absent (leave phone message, email) days would go by.....

Vonage felt different, but not today! Can anyone say if the network is down internationally etc. I'm on hold now for about twenty minutes.

Vonage was supposed to be different.


Looks like a global issue. I have been with Vonage for over 2 years, and with the exception of a few hiccups with their updates over the years, I am happy with them. Usually a simple unplug and plug in for the router took care of 75% of my issues.
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papasmurf
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Joined: Nov 28, 2007
Posts: 4

PostPosted: Fri Dec 14, 2007 11:06 pm    Post subject: Reply with quote Back to top

I'm able to receive incoming calls now. Just tried calling myself from my cell. However, the caller ID is showing my number to be out of area. So there may still be some issues with the system that still needs to be worked out. Surprised
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rturn2
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Joined: Dec 15, 2007
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PostPosted: Fri Dec 14, 2007 11:09 pm    Post subject: Reply with quote Back to top

Dallas Texas is down also, like the user above, it worked for a minute, and now is down again. have used them for 6 months now, and not a problem, guess the weather here is causing problems in India?
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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