Vonage Outage - December 14 - 15, 2007

Posts: 3 · New Forum Member Joined: Dec 15, 2007 Posts: 3

Well,

After through questioning he gave me vague answer of the systems are non-responsive, they are working on rebooting and gettingback to normal in about 3hrs max.. i am guessing some kind of attack or something. btw my device just comes online and then goes out, it went out about 6pmcst.

jc

Posts: 1 · New Forum Member Joined: Dec 15, 2007 Posts: 1

Same problems here in Bloomington, IN. No inbound or outbound.

Interestingly, calls forwarded to the cell cannot be answered (phantom) BUT if I let it dump to voice mail, then callers CAN leave a message.

For me, the lesson: don't answer the cell. Argh.

Posts: 1 · New Forum Member Joined: Dec 15, 2007 Posts: 1

I am in the 603 area code(Eastern Time Zone) and have been off line for about 3 hours. I tried calling support. But they don't even let you hold. They just say "All engineers are busy at them moment, please try your call again later."

I have the IP 8100-2 when I try and make a call all I get is thie "This telephone line can not register to the Vonage network."

I just called(using my cell) WBZ news tip line to tell them about this issue. So hopefully the 11:00 news will run a story on Vonage. Letting people know - SINCE Vonage IS NOT DOING ANYTHING TO LET PEOPLE KNOW ABOUT IT THE PROBLEM.

Posts: 19 · Vonage Forum Associate Joined: Dec 15, 2007 Posts: 19

lol if it wasnt so irritatin it would be funny... has anyone else thought it was a prank caller, i was shoutin down the phone sayin oh well if u want to pay to listen to silence go ahead! till i realised it was a Vonage fault... haha.. then calls my friend had made ten minutes earlier kept comin thru

Posts: 5 · New Forum Member Joined: Dec 15, 2007 Posts: 5

I am also experiencing a remarkably annoying issue. Both my Vonage phone and the phone that calls are forwarded to if Vonage is down, are getting phantom calls, causing my cell voice mail to fill up. So, I need to turn it off, and also unplug my phone from the Vonage adapter. Now, my friends and family can't get ahold of me, and I am going to need to waste cell minutes. Well, with a little magic I guess I can check my cell messages on my Vonage phone, whenever it works again. Did I mention that when someone tries to call me, depending on the carrier they either get disconnected or a nice message comes up stating that the call cannot be completed as dialed.

I spent over an hour on hold. I asked if Vonage was experiencing any issues, and they acted suprised and asked what I meant. After a frantic explination from me, they told me that within 24 hours of 9:30Eastern the issue would be resolved.

My issue started happening earlier in the week with connection issues with incoming calls. Escalated early this afternoon with an inability to answer incoming calls. It peaked early this evening when I unplugged my modem and Vonage router to try and resolve the issue. When the volume of Phantom calls (all from known numbers) increased, I proceeded to hit that fancy reset button on both my modem and router. It seemed to work, for about 5 minutes.

****edit: I am in N. Grosvenordale, CT, (Northeast Connecticut) using Charter as an ISP.

****edit2: I tried to turn forwarding off, and remove the number saved, both unsuccessful, I am getting hammered.

Posts: 19 · Vonage Forum Associate Joined: Dec 15, 2007 Posts: 19

Ian my issues are very much the same as urs, can i suggest u go to the Vonage website and take ur divert off on there to stop calls being forwarded to ur cellphone so u can at least keep that on and then when the issue is resolved u can put the divert back on, thats what i did or i would have thrown the phone at the wall lol!

Posts: 19 · Vonage Forum Associate Joined: Dec 15, 2007 Posts: 19

OH AND just to let everyone kno THIS IS A WORLDWIDE THING, im in [color=orange]LONDON eNGLAND!![/color]

Posts: 168 · Posted: Fri Dec 14, 2007 10:03 pm Post subject:

Count me in here in Northeastern Ohio. First I had a problem receiving calls, then it shut down completely. I got through to customer service earlier and then I got transfered only to receive a message that "no one is available". Click. Then I couldn't' reach Customer service again.

I've been down now for about 4 hours.

Also this subject is being discussed in at least 3 threads.

Posts: 19 · Vonage Forum Associate Joined: Dec 15, 2007 Posts: 19

maybe we should all jointly write an email with our names on it and refuse to pay this months charges for the appalling customer services, they have now taken down the service announcement re the intermittent dial tone and its empty i tried calling myself again but I still cannot get incoming calls

Posts: 4 · New Forum Member Joined: Nov 28, 2007 Posts: 4

I didn't know that my service was down until my son tried calling me from his cellphone. He said the message was that all circuits are busy try your call later. I tried calling from my Verizon cellphone and I got a message saying that my Vonage number was disconnected please check the number you are calling and try again. I call my Vonage number again from my cellphone and I got the message saying all circuits are busy try calling again. This same problem happened to me sometime back in October of this year. I try getting an answer from Customer Service and they couldn't give me answer for the problem other than is service working now! I guess you get what you pay for! May have to switch back to ATT or go with Comcast Voip.