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On Mar 17, 2014 at 13:24:06

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aussie1
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Joined: Dec 15, 2007
Posts: 3

PostPosted: Fri Dec 14, 2007 9:21 pm    Post subject: NDT = No Dail Tone.... system down! way to go vonage Reply with quote Back to top

Yup same here Vonage completely dead Northwest Surbs of Chicago... been hold for over an hour with CS...
I want a refund for this month!!!

their (www.vonage.com) web site is also slow to load...
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kodiakbeer
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Joined: Feb 14, 2007
Posts: 8
Location: Fort Worth, Tx

PostPosted: Fri Dec 14, 2007 9:22 pm    Post subject: Reply with quote Back to top

I'm in the Dallas,Fort Worth Texas area and it has been going on for about 2 hours now. On and off. So is not just in the east coast.
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coley
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Joined: Dec 15, 2007
Posts: 19

PostPosted: Fri Dec 14, 2007 9:24 pm    Post subject: Reply with quote Back to top

wow it looks like the entire service is down i wonder why outbound calls are fine and it jst affects incoming callls tho, anyone got any ideas on that?
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XPLSV
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PostPosted: Fri Dec 14, 2007 9:24 pm    Post subject: Out for Entire Day in 719 Area Code Reply with quote Back to top

I had my router go out two days ago and replaced it last night. Didn't hook my adapter up until early this morning and while I was able to get the new router up right away, I've been trying all kinds of things to get the dial tone. I finally figured it was the old Linksys PAP2 adapter and a conflict with the new router...or some electrical problem that fried both...but even after running out and buying a new adapter, still nothing. Tried to call Customer Service to register the new MAC address and have been on hold. Found this forum during that time...looks like the problem is bigger than just my adapter.
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coley
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Posts: 19

PostPosted: Fri Dec 14, 2007 9:27 pm    Post subject: Reply with quote Back to top

yea xp i wouldnt do anything else till this main issue is resolved, would b nice if Vonage put an accurage service announcement on their site tho, the problem is obviously much bigger than an intermittent dial tone and if i get one more phantom call im gonna scream! lol
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psk90069
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PostPosted: Fri Dec 14, 2007 9:37 pm    Post subject: my vonage is down as well Reply with quote Back to top

I just got home and my Vonage was down -- got a message "This phone cannot connect to the Vonage network." I rebooted everything, unplugged my router, my cable modem, etc., and it still isn't working. I'm in Los Angeles.
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sjdreyes
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PostPosted: Fri Dec 14, 2007 9:38 pm    Post subject: Outage in CA Reply with quote Back to top

To everyone,
I'm here in California and my Vonage is also out. It was working till the latter half of the afternoon here. I guess i'm just confirming to everyone that we haven't lost our minds. I tried resetting EVERYTHING, and no luck. Hopefully it will get fixed soon. Did anyone try calling customer service?
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rpdupuis
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Joined: Mar 08, 2005
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PostPosted: Fri Dec 14, 2007 9:39 pm    Post subject: Reply with quote Back to top

Same issue in Seattle. I can call out but no one can call me....sorry call cannot be completed.....This really ****. Angered

Glad I have a cell phone as a backup. Thumbs Up
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viamptor
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PostPosted: Fri Dec 14, 2007 9:39 pm    Post subject: Reply with quote Back to top

Same problems here intermittent dialtone cant dial in or out phantom calls on cellphone 413 area code western mass
Got ahold of tech support after 1 1/2 hrs said there was a problem with their authentication servers my guess is verizon changed somthing again
in routing tables or switching etc but could be wrong
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NIZMOZ
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PostPosted: Fri Dec 14, 2007 9:43 pm    Post subject: Reply with quote Back to top

Okay, been officially on hold waiting for CS to answer for 140 minutes, yes 2 hours and 20 minutes.

I am about to hang up because my battery is about dead on my cell.
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