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bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20

joelmch Posted:
Hi Mamboking, I
was just wondering
about this. Were
you able to
resolve this by
...

In The Forum:
Vonage
Topic:
Uverse with Vonage and Airport extreme base station
On Dec 01, 2013 at 11:25:59


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ed56
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PostPosted: Mon Dec 17, 2007 7:14 am    Post subject: Reply with quote Back to top

Per Vonage:

Service Announcements
Certain customers may have experienced issues with no dial tone, or feature settings not taking effect. This has now been resolved. We apologize for any inconvenience this may have caused you and thank you for your patience in this matter.

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jkelley
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PostPosted: Mon Dec 17, 2007 9:15 am    Post subject: Reply with quote Back to top

8 AM in Houston, TX .... 4 busines lines and still no service !!!! Come on Vonage whats the deal ??????
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hookbill
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PostPosted: Mon Dec 17, 2007 9:58 am    Post subject: Reply with quote Back to top

jkelley wrote:
8 AM in Houston, TX .... 4 busines lines and still no service !!!! Come on Vonage whats the deal ??????


Did you try a reboot?

You know the thing that is interesting about this outage and this thread in particular has been how many people have repeated the same thing over and over again. It seems nobody reads anybody elses comments and just keeps complaining. I don't know how many times I read about the "Vonage Service Announcement" yet people continued to complain. Was this a bad outage? Absolutely but during any major ice or snow storm the same thing can happen with land line phones. And all of those folks who want to switch over to their cable companies Voip, I say lots of luck.

Also I see a great deal of questions seem to go unanswered. For example Missy1001 asked if this sort of thing happens often. Well Missy I live in Northeastern Ohio in the snow belt and have had Vonage for two years and this is the first outage I've seen.

I wonder if she will look to see if her question got answered or if she just posted and forgot about looking?

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missy1001
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PostPosted: Mon Dec 17, 2007 10:06 am    Post subject: Yes I do check back if the issue is still not resolved. Reply with quote Back to top

Thank you very much for replying to my question, much appreciated. Apreciate the imput. But I still have no service.... 915 in Houston, TX and still no service.. Glad you guys finally have service in the "Snow Belt".
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hookbill
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Posts: 168
Location: Northeast Ohio

PostPosted: Mon Dec 17, 2007 10:14 am    Post subject: Re: Yes I do check back if the issue is still not resolved. Reply with quote Back to top

missy1001 wrote:
Thank you very much for replying to my question, much appreciated. Apreciate the imput. But I still have no service.... 915 in Houston, TX and still no service.. Glad you guys finally have service in the "Snow Belt".


Hmmmm....Seems like Texas is the one having a problem. Have you tried calling customer service today? I know it's a pia but it should be resolved by now. My service was back up on Saturday morning.

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PostPosted: Mon Dec 17, 2007 10:27 am    Post subject: Have to get out and go borrow a friend's phone for that.. Reply with quote Back to top

As I just canceled the home line 5 days ago, I will have to go use someone else's phone to call. Tried rebooting and everything else. When I talked to Customer Service yesterday, they told me that the outage was due to the ice storm up north..Well you guys have service, as for us here south of you some of us still don't...
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jkelley
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PostPosted: Mon Dec 17, 2007 11:01 am    Post subject: Reply with quote Back to top

hookbill wrote:
jkelley wrote:
8 AM in Houston, TX .... 4 busines lines and still no service !!!! Come on Vonage whats the deal ??????


Did you try a reboot?


yes i have been rebooting my devices for 3 days now.

Quote:

You know the thing that is interesting about this outage and this thread in particular has been how many people have repeated the same thing over and over again. It seems nobody reads anybody elses comments and just keeps complaining. I don't know how many times I read about the "Vonage Service Announcement" yet people continued to complain.


We continue to complain because we are still without phone service, How can you fault the people that are paying for a service for complaining when they do not recieve it. I am paying over $300 a month i have 3 residential lines and 4 busines lines and 2 fax lines. Should i just put my business on hold and silently wait?

Quote:
Was this a bad outage? Absolutely but during any major ice or snow storm the same thing can happen with land line phones. And all of those folks who want to switch over to their cable companies Voip, I say lots of luck.


this is not a land line service. It's internet based and as such should be setup in a fully redundant system and should remain up reguardless of weather conditions. If there is a hurrican in Houston, i expect to be with out service. If there is an ice storm in New Jersey then I still expect to have service in Houston.

Quote:
Also I see a great deal of questions seem to go unanswered. For example Missy1001 asked if this sort of thing happens often. Well Missy I live in Northeastern Ohio in the snow belt and have had Vonage for two years and this is the first outage I've seen.

I wonder if she will look to see if her question got answered or if she just posted and forgot about looking?


Yes it is helpfull to answers each othes questions, but i'm not going to go back and read through 16 pages of questions.

This is the bigest Vonage outage i have seen and i've been using them for 2 years. Prior to this i've never seen anything go longer than a few hours.
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hookbill
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PostPosted: Mon Dec 17, 2007 11:07 am    Post subject: Reply with quote Back to top

Hey, I'm not saying you don't have a right to be upset. You absolutely do, specially since Vonage has taken down the problem message.

I have read all 16 pages but that's only because I was one of the first to start to notice it.

Hope your service gets fixed soon. I wish there was something more I could do to help. Hang in there.

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chuckit
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PostPosted: Mon Dec 17, 2007 1:33 pm    Post subject: Vonage Outage Reply with quote Back to top

Cry I've had Vonage here in Indianapolis for a couple of months now and when it's working I like it a lot but they've had two big outages now that I know of and that is real bad. If I'd only looked into it better I'd have tried someone else. Cause Vonage $ucks with a lot of things. There support is in India or somewhere like that and don't try to tell me there not. I hooked Vonage up without a problem. But had trouble with my phones working on Vonage. I called and got no help at all from them. I finally got it fixed on my own by getting a new ringer device from Radio Shack. I only wish I'd have looked here first...
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missy1001
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PostPosted: Mon Dec 17, 2007 4:47 pm    Post subject: Well now no busy signal just a three tone almost 123 Reply with quote Back to top

Well guys this is going on 4 days as of tonight, the only change is in what the phone does when you try to dial out.. Now a 123 like tone comes on and then nothing...
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