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ILLLLM Posted:
I have a Cox
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On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
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On Nov 12, 2014 at 06:04:12

mknopick Posted:
We have a part
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On Nov 09, 2014 at 09:50:11

Whitmarsh Posted:
This is an update
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Topic:
Vonage messes up date/time on Panasonic DECT phone
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Whitmarsh Posted:
The 'Vonage box'
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Used Guide, you
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Topic:
Witholding Caller ID from display and the BT 1471 service
On Oct 26, 2014 at 00:04:03

Whitmarsh Posted:
I have just
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Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Techs
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Joined: Dec 16, 2007
Posts: 2

PostPosted: Sun Dec 16, 2007 10:57 am    Post subject: 646 Stll Out over 24hrs Reply with quote Back to top

I have a 646 NYC area code and I am physically in North Jersey just outside NYC. The problem started Friday with the ghost calls for hours. Saturday morning all calls were forwarding after 1 ring to my forwarded number or people get a "not in service" notice when they call. I logged in and enabled and disabled forwording and still it forwards. The odd this is that my second line works fine, but I only use that for incoming fax. I use my first line for business. I just lucky it is the weekend. If this is still happening tomorrow I will have serious problems. But even though Vonage is run my incompetent screwup(including their patent stealing founder), I think it will be up by then.

Vonage will be doomed as soon as a portable competitor comes into the market. I would be gone already if i could take my cable phone box to other locations. Get your act together with at least half ass tech support as they dont even have half ass techs at this point. Oh and Vonage we need to understand what the hell they are saying! It is obvious they read from a freaking script and a 5 year old child can do their job better. This is no joke. It is that bad. If I ran my business like that, I would be out of business. That is exactly where Vonage is headed with all this crap we the "Valued" customers have to deal with.
Vonage do you sense a bit of frustration? Well...I AM PISSED AT YOUR CRAPPY SERVICE. Its a constant battle with you people.
By they way My Cable phone line has NEVER gone down yet. So anyone who doesnt need to physically move there Vonage box from one location to another should be on cable. Free yourself of Vonage. GO CABLE!
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sag
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Joined: Dec 15, 2007
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PostPosted: Sun Dec 16, 2007 12:03 pm    Post subject: no service in NYC on sunday 12/16 Reply with quote Back to top

still no service on the system as of sunday 12/16 at noon EST

we are in NYC and down since friday.

are there others in this leaky boat?
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XPLSV
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Joined: Dec 15, 2007
Posts: 4

PostPosted: Sun Dec 16, 2007 12:56 pm    Post subject: 719 Back Up Reply with quote Back to top

I've got my 719 back up this morning: dial tones, outgoing and incoming calls. If you read my initial post, I had started to change adapters when I came across the outage on this forum. Well...my old adapter did not work (which was a concern as I was changing routers) and I had not been able to get the old adapter to work (possibly the outage or the old adapter) nor add the new adapter, through last night. This morning, the old adapter still would not register but I had no problems adding the new adapter and the service came right up. When I tried to add the new adapter via the Vonage website yesterday and the day before, I had received an error message on the last step of activating the new adapter and moving my line on my current account.
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Techs
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PostPosted: Sun Dec 16, 2007 1:23 pm    Post subject: Starting to get 646 back Reply with quote Back to top

I have a 646 number and am located just ouside NYC in NJ. Most calls are now getting through but some are still forwarding and some are getting out of service message.
I am probably getting 75% of the calls at this point. I guess thats better than the 0% I had earlier.
I guess there is some hope at this point that i will be at 100% by morning so it wont affect my work.
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ed56
Vonage Forum Evangelist
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Sun Dec 16, 2007 4:01 pm    Post subject: Re: no service in NYC on sunday 12/16 Reply with quote Back to top

sag wrote:
still no service on the system as of sunday 12/16 at noon EST

we are in NYC and down since friday.

are there others in this leaky boat?


Current Service Annoucement is:

Service Announcements
Certain customers may be experiencing an issue with no dial tone, having trouble registering their device or feature settings not taking effect. We are aware of this situation and are currently working to resolve this issue as quickly as possible. Some lines have already been repaired and your device may just need a reboot. Feature settings may take up to 24 hours to take effect. We will continue to update this website with additional information. We are sorry for the inconvenience

Please note the statement "Some lines have already been repaired and your device may just need a reboot"

When I got my service back I noted that the "power" LED was no longer flashing green, but was solid red. I disconnectd the power and re-attached the power (reboot?), and had service.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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sj2
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Joined: Mar 19, 2006
Posts: 73

PostPosted: Sun Dec 16, 2007 6:23 pm    Post subject: power outage - I'm back up! Reply with quote Back to top

Phew,
I have phone service again (for the moment)
Now to wait and see how long it continues. Wink

_________________
RTP300;
Comcast Cable with surfboard modem.
Win XP
SMC Router now in front of the RTP300.
What more information is helpful?
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pdhenry
Vonage Forum Master
Vonage Forum Master


Joined: Mar 17, 2006
Posts: 241

PostPosted: Sun Dec 16, 2007 6:53 pm    Post subject: Reply with quote Back to top

Interestingly, I never lost Vonage at all (except for a few hours today when the cable went out in the ice storm). 717 AC in PA.
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matterh0rn
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Joined: Dec 16, 2007
Posts: 1

PostPosted: Sun Dec 16, 2007 7:35 pm    Post subject: Reply with quote Back to top

So.. Vonage seems to be working but not all the time. Occasionally I pick up the phone and there is no dial tone. And I am still getting occasional phantom phone calls. But it's not as bad as friday night/Saturday morning. I was kept up ALL night. I had to turn my phones off.

I really hope that they straighten this problem out. I also wish they kept us updated. The 3 line announcement on their web site isn't enough.

VERY FRUSTRATING!!
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jasperaxle
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 07, 2005
Posts: 28

PostPosted: Sun Dec 16, 2007 9:59 pm    Post subject: Works ok for the most part Reply with quote Back to top

Far western Chicago suburbs and I have ability to call out and receive calls. The only issue is my caller id on incoming calls is haywire. No caller id on my cordless phones. 2 dropped calls this morning (Sunday) I just signed my father up last week and of course this happens. He is affected more then I am so I'm going to request a service credit for him but wont hold my breath on getting it. Vonage customer service still has many miles to go in order to impress me.
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missy1001
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Joined: Dec 17, 2007
Posts: 6

PostPosted: Mon Dec 17, 2007 2:49 am    Post subject: Anyone Else Still Out of Service? Reply with quote Back to top

This is getting a bit ridiculous, over 48 hours and no service.. Is anyone else still without service? Does this happen often with Vonage service? Less than 14 days with Vonage and almost done with them... Ridiculous with no service for 2 going on 3 days now here in houston, texas
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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