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jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20


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hookbill
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Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Sat Dec 15, 2007 12:39 pm    Post subject: Reply with quote Back to top

lazarus wrote:
Fully expected to get flamed - thanks for not letting me down Very Happy

(if you didn't have a contingency plan, you're still an idiot Smile


Your welcome....glad I didn't disappoint you.

You deserved to get flamed because anyone who enters a board for the first time and calls people idiots doesn't understand how to properly join a forum. Calling people names is really unnecessary. An intelligent response would be something like "you should always have a back up in case Voip goes down" not saying you're an idiot if you don't.

Try being polite. You'll get more respect that way.

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luckyzeek
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PostPosted: Sat Dec 15, 2007 1:04 pm    Post subject: Reply with quote Back to top

You know, Lazarus, the thing of it is.... If this were just an outage, and the phone didn't work, no biggie, I see your point, and have 4 cell phones in the house I could use. This was not just an outage. I received no less than 150 phantom phone calls to not only my Vonage line, but both of my backup lines, at all hours of the night last night. Literally, they only way to get some sleep was to turn ALL of my phones off- i.e. the backups you speak of. In fact, while I naively stood on hold with Vonage, I had 17 missed calls from 3 different phantom numbers, which appeared to be my friends and co-workers trying to reach me. What is amazing to me, it that the only thing posted on the outage board is that you may have no dial tone. Vonage could have gone a long way to alleviate my personal frustration by being upfront about what the real symptoms might be yesterday evening, when they has "no service announcements" and yet their toll free number was all circuits busy there were so many calls.

P.S. - My first post 2 Wink
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rylord
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Joined: Dec 15, 2007
Posts: 5
Location: Richmond, KY

PostPosted: Sat Dec 15, 2007 1:08 pm    Post subject: Reply with quote Back to top

Central Kentucky is back online with Vonage and working.

_________________
Time Warner Road Runner / Motorola SB5100 Cable Modem / Vtech IP8100-2 5.8Ghz Wireless Digital Phone System

Last edited by rylord on Sun Dec 16, 2007 12:36 pm; edited 1 time in total
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CSahner
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PostPosted: Sat Dec 15, 2007 1:51 pm    Post subject: Message From Vonage Reply with quote Back to top

Beginning late Friday night, we experienced technical issues that have intermittently impaired service for some customers. We are working on resolving any remaining issues, and regret any inconvenience.

Charles Sahner
Vonage Spokesperson
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SushiLuvr
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Joined: Dec 15, 2007
Posts: 4

PostPosted: Sat Dec 15, 2007 1:55 pm    Post subject: Reply with quote Back to top

Well I hate my job sometimes because I always have to look into the why's of what went wrong...

So looking at this from the outside in I found the Vonage career page for job listings... There are three pages of openings for analysts, engeineers and Oracle developers... all are at the Corp HQ in NJ... should be a few more openings added next week...
https://www.cytiva.com/von/cojobs_von.asp

Instead of directing your angst against the first CSR (customer service rep) to answer at the Vonage call center you should try contacting the people at the top... the board of directors
http://www.vonage.com/corporate/corp_bod.php

I am sure that will be as useful as complaining to the CSRs but should make you fell better... besides the scripts that the CSRs read from do not give them an option to deal with angry/combative customers... Only to say they are sorry...

(Something to note here: Everytime I've spoken to someone at the Vonage call center they have spoken English... I did not have to fight my way through a foreign accent or cultural issue... Thanks Vonage for employing US people)
Sounds like the call center is still in NJ, USA... A differnt dialect of English.. he he he
http://www.vonage-forum.com/ftopic5216.html

As of Friday Vonage stock was trading at $2.05... not too much further down it can go... but it can still go that direction... Read this as: Don't expect the customer experience or service to improve anytime soon...
http://finance.yahoo.com/q/bc?s=VG&t=2y&l=on&z=m&q=l&c=


Looking at the job postings I smell a database improvement gone bad and they are now struggling to back it out out or reinstall the database from backup tape (if a good one exists or the previous days tape can be found)... Had it been a hardware issue this service outage would have been rectified in 2-6 hours... just my guess
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stevevalu
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PostPosted: Sat Dec 15, 2007 2:54 pm    Post subject: Your device cannot connect to the internet Reply with quote Back to top

I am in the Atlanta area and the phone service has been down since last night. It only took me 15 minutes to get a csr on the phone, but she was of little help. She said to give them 24-48 hrs please. The message I get when I pick up the phone is "Your Vonage device cannot connect to the internet".
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sethook
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Joined: Nov 02, 2007
Posts: 63

PostPosted: Sat Dec 15, 2007 3:45 pm    Post subject: Reply with quote Back to top

Check your Dashboard.....

Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible.

We apologize for any inconvenience and thank you for your patience in this matter.

All the posts in the world won't fix the problem. Just chill out and wait for the problem to be resolved.
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SushiLuvr
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PostPosted: Sat Dec 15, 2007 4:30 pm    Post subject: Reply with quote Back to top

I am sure that the problem will be rectified... the question is when?

Imagine what will happen when BUSINESSES that rely on Vonage as a sole source of voice communication can't communicate with their customers if this goes on until Monday?

It would be easier to forgive or understand if it was related to weather or national catastrophy and happening to other Voip carriers... but no real details of this outage has been offered...

I imagine the plethora of multi-national techs and engineers huddled about a server rack or monitor scratching their heads and saying it is the software while the application developers drinking their coffee or diet coke say it is the hardware... Meanwhile management types are combing e-mails figuring out who they can blame other than themselves for this mess.

Complaining to customer service certainly does not help but apparently Vonage technicians and managment have been watching this forum... and hopefully sweating... as they see how unhappy the customer base is...

The real question is what is Vonange going to do about damage control? The problem I pointed out in Las Vegas cost a lot of money in convention and tourisim business...
JetBlue lost a lot of business due to poor procedures and communication with its customer base and payed for that dearly.

There is really no excuse for poor IT on the front end of Vonanges operations...

There is no such thing as bad publicity... Except maybe in this case...

Woowhooo Wowhoowhooowhooo
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gflyer
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PostPosted: Sat Dec 15, 2007 5:20 pm    Post subject: Reply with quote Back to top

sethook wrote:
Check your Dashboard.....

All the posts in the world won't fix the problem. Just chill out and wait for the problem to be resolved.

My dashboard says that there are technical problems!
I got that. Even my grand-grand-ma would have gotten that.
Maybe it would have been "nicer" to tell the customers what kind of troubles they would have experienced (i.e. phantom calls at 3AM).
Maybe our posts won't fix the problem, but because I pay my bill every single month, I like to enjoy my right to have an opinion and to share it.
And this forum (not Vonage) has been very useful to understand what was going on.
So please don't tell me that I should live with the problem and chill out, because I am awake since 2.56AM thanks to a few dozens of phantom calls.
I am sorry but I cannot accept that.
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9bs
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PostPosted: Sat Dec 15, 2007 5:34 pm    Post subject: 646 area code Vonage line out for 24 hours Reply with quote Back to top

I have lost my 646 area code Vonage line for over 24 hours now.

Questions:

1. Have any other 646 Vonage subscribers suffered ?

2. Is there a Vonage tech support email address to register loss of service for a particular Vonage number. (I don't want to spend hours of paid time on a cell phone calling CSRs).

Thanks to anyone who can help.
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