Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
...
In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Fourth Quarter and Full Year 2013 Financial

Vonage Chief Executive Officer to Present at the Citi 2014 Global Internet, Media & Telecommunications Conference

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Sat Dec 15, 2007 11:16 am    Post subject: Reply with quote Back to top

My Vonage in Cincinnati is back up.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Sat Dec 15, 2007 11:27 am    Post subject: Reply with quote Back to top

Mspoet30, notice that Lazerus has a whopping one post to his credit. Anyone can put Sr. engineer in their signature. I highly doubt he is who he claims, he's probably just a troll.

_________________
Proud Flock Leader of 10 Parrots
Proud Owner of the TiVo S3 and TiVo HD
View user's profile Send private message
killowatt
New Forum Member
New Forum Member


Joined: Dec 15, 2007
Posts: 1

PostPosted: Sat Dec 15, 2007 12:00 pm    Post subject: Updated reliable info regarding outage Reply with quote Back to top

I am in the Los Angeles area with V business lines. I am a telecom manager. I have many accounts with V that I manage. The entire LA area had two distinct outages. The first started around 8:30 AM PST and lasted until 11:50 AM PST. This outage stil allowed for outbound calls, although the call setup time was long, and it allowed for inbound Vonage calls. 90% of inbound from the PSTN (public network) resulted in "trouble" recordings and inbound ringing with caller ID but no caller on the line. I received a call back from India Tier 2 support around 1:00PM telling me problem was resolved. They even issued a credit for 4 hours of down time. The second outage started at 2:45 PM PST. It was a total failure causing no response from routers and all calls failing. It was finnaly resolved around 8:00 PM PST. I spoke with the Account Management group at 4:5PM PST and they said their TROUBLE BOARD said the LA, Indianapolis and UK were up. All subscribers needed to reboot. I did that with my router and indeed service worked, but only for 15 minutes, when once again it failed. None of the FEATURES, Network Unavailablity, Call Forward or Voice Mail functioned during the second outage. Although this is the worst outage in my 4 years with V, I am recommending staying. The price, features and normally good service is still better than the AT&T's, Verizon and other carriers. I am in the phone business and I remember issues that took out AT&T and Verizon for an entire day.
View user's profile Send private message
sj2
Full Forum Member
Full Forum Member


Joined: Mar 19, 2006
Posts: 73

PostPosted: Sat Dec 15, 2007 12:01 pm    Post subject: phantom phone calls Reply with quote Back to top

coley wrote:
lol if it wasnt so irritatin it would be funny... has anyone else thought it was a prank caller, i was shoutin down the phone sayin oh well if u want to pay to listen to silence go ahead! till i realised it was a Vonage fault... haha.. then calls my friend had made ten minutes earlier kept comin thru


I am SO Glad that my phone apparently isn't doing the phantom thing as well as just being offline!
View user's profile Send private message Send e-mail
gflyer
New Forum Member
New Forum Member


Joined: Dec 15, 2007
Posts: 7

PostPosted: Sat Dec 15, 2007 12:07 pm    Post subject: irritating Reply with quote Back to top

As I've already posted in a different thread, the most annoying thing is that V didn't notify the possible problems this could generate.
I am talking mainly about the phantom calls.
They drove me crazy until 6AM this morning when finally I figured it out thanks to this forum.
View user's profile Send private message
lazarus
New Forum Member
New Forum Member


Joined: Dec 15, 2007
Posts: 3

PostPosted: Sat Dec 15, 2007 12:16 pm    Post subject: Reply with quote Back to top

Fully expected to get flamed - thanks for not letting me down Very Happy

And what - having only the one post to my credit makes me a liar and a troll? I stumbled across this forum due to this outage, as I'm sure many have, and there are probably quite a few new members who have only one or two posts to their name.

But perhaps I came on a bit strong. Humble apologies to anyone else who has been emotionally scarred by my comments.

I have two posts now - so I'm changing my signature:

Lazarus
Vice-President, Research and Developement Division

(if you didn't have a contingency plan, you're still an idiot Smile
View user's profile Send private message
SushiLuvr
New Forum Member
New Forum Member


Joined: Dec 15, 2007
Posts: 4

PostPosted: Sat Dec 15, 2007 12:17 pm    Post subject: Reply with quote Back to top

It is interesting how we the consumers need to have a backup plan for Vonage Voip outages... Should Vonage not have a backup plan for restoring service as well?

I agree that Vonage Customer Service/Support is less than desireable or even helpful during non-crisis (outage) times.

I am willing to bet that this current problem is due to new code or a hardware/firmware upgrade that was introduced to the Vonage network that somehow failed and the backout procedure failed as well.

I saw this happen in Las Vegas back in October of this year where there was a database migration that failed and impacted all the Bellagio/MGM properties for 7+ days... It took 8+ hours to check in and the whole room turnover process had to be done manually on paper.... It must have cost them $$Millions$$ in make goods to keep the patrons on the properties.

Needless to say I doubt if some senior IT staff will still be employed by Vonage come the first of the year...

What will Vonage do to make good on this current outage.... I am not sure... My guess would be as little as financially impactful as they are at year end on the books and probably cannot afford a hit. The stock market on Monday will probably clobber them... Which will cause some missing Vonage people come Jan 1.

So where do we as the consumers go from here?...
Has anyone checked to see if the SoftPhone works?
Is it worth purchasing in this instance?
Should I go back to using 2 tin cans and string?

It would be nice to make a few routine phone calls NOT from my per minute backup plan...

This is my first time to really be impacted as a Vonage customer in my 4 years with them... I don't think I will jump ship over this but I will definately check my alternatives again...
View user's profile Send private message
SushiLuvr
New Forum Member
New Forum Member


Joined: Dec 15, 2007
Posts: 4

PostPosted: Sat Dec 15, 2007 12:21 pm    Post subject: Reply with quote Back to top

I too found this forum due to this outage...
View user's profile Send private message
sj2
Full Forum Member
Full Forum Member


Joined: Mar 19, 2006
Posts: 73

PostPosted: Sat Dec 15, 2007 12:26 pm    Post subject: How to tell between overall issue and my typical lack Reply with quote Back to top

Ok,
I rebooted and still no phone. How do I tell if it's due to Vonage still having it's issues vs the typical problems that I have here with my phone not connecting to Vonage and wanting to be reset (2-3 times a week?
View user's profile Send private message Send e-mail
lazarus
New Forum Member
New Forum Member


Joined: Dec 15, 2007
Posts: 3

PostPosted: Sat Dec 15, 2007 12:30 pm    Post subject: Reply with quote Back to top

Damn! Sushi sounds really good right now, too....
(I'd call my local sushi joint, but I have no other phone than my Vonage...)

Congratulations on your second post Sushi. I find that I can now take what you say seriously Very Happy

Here's a real question for the group - does anyone know of a good, reliable (affordable) provider that I can trunk to? SIP or otherwise? I wouldn't mind ditching Vonage for a good endpoint for my CCM lab.

Lazarus
President, Sales and PR.
View user's profile Send private message
Display posts from previous:   
Post new topic   This topic is locked: you cannot edit posts or make replies.

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New COOLzryPt
New Today 8
Yesterday 29
Total 82605

Who Is On Site
Visitors 186
Members 1
Total 187


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.22
Change:   0.00
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 530 Pages In The Last 60 Seconds
The Vonage VoIP Forum