Vonage Outage - December 14 - 15, 2007

Posts: 831 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 831

Same thing in Cincinnati, my phone1 goes in and out, mostly out. Forwarding to Cell worked at least once this AM.

Posts: 168 · Posted: Sat Dec 15, 2007 9:33 am Post subject: Notify CNN

If you go to CNN's web page you will see a place on the front of the page called "I Reports". Let them know your experience. I just did. If this starts getting into the news it may put pressure on them to get it fixed faster. Or maybe not, but certainly it deserves to be talked about in the media.

Where they ask for your phone number I recommend you give them you mobile number.

Posts: 2 · New Forum Member Joined: Nov 10, 2007 Posts: 2

same thing here in va (757). noticed it was 1st out last night around 10pm. was working this morning and then just about 30 mins ago started getting those phantom forwarded calls. made a call using the Vonage service then it was out. this is completely unacceptable!

Posts: 6 · New Forum Member Joined: Jun 23, 2005 Posts: 6

Out in Massachusetts too.

The benefits of old school copper make themselves known the longer I use this science experiment.

What if I had a household emergency right now and needed 911?

Posts: 3 · New Forum Member Joined: Dec 15, 2007 Posts: 3

I'm in Spring, TX and my service has been out since 12/14 at around 6:30p. In the almost three years that I've been with Vonage, nothing like this has ever happened. I've used all of my cell minutes trying to contact them and ended up having to go to a pay phone and waiting almost an hour to speak with someone. Needless to say, I am not happy. I will definitely be demanding a credit. I used this line as a work line and this outage has caused me to lose nearly 10 hours of shifts. I'll definitely be looking into getting a landline Monday. I can't afford this lack of reliability. If I can't work, I can't pay them. I'll miss the affordable rate but this whole experience has made me realize just how not worth it the service truly is.

Oh and I managed to speak with someone who told me, at 5:50 a.m. that they were aware of the issue and service should be restored today, or at the latest tomorrow. All this, and my inbox still hasn't been hit with an email detailing the issue or the projected time of resolution. I tell ya', my eyes are truly wide open now.

Posts: 1326 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1326

All is well here in Canada...so far.

Posts: 1 · New Forum Member Joined: Dec 15, 2007 Posts: 1

My service just came back on.
I am located in Alberta, Canada

Posts: 831 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 831

My sister in law is a Vonage user in Holland, MI, she just called about various things and is using her Vonage line, so evidently not everywhere.

Posts: 1326 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1326

I am in Ontario using a 506 (NB) area code without any issues

Posts: 1 · New Forum Member Joined: Dec 15, 2007 Posts: 1

Glad I found this forum/thread.
for 2 days I've been rebooting, upgrading firmware...
We have 2 Vonage accts. 1 for house, 1 for office. both come off the same internest connection with 2 seperate adapters. the home acct works fine. the office line is intermittent. sometimes works, sometimes power link beeps red.
Hope this doesnt take long - crap.
~Rick