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bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20

joelmch Posted:
Hi Mamboking, I
was just wondering
about this. Were
you able to
resolve this by
...

In The Forum:
Vonage
Topic:
Uverse with Vonage and Airport extreme base station
On Dec 01, 2013 at 11:25:59


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coley
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Joined: Dec 15, 2007
Posts: 19

PostPosted: Fri Dec 14, 2007 8:53 pm    Post subject: Reply with quote Back to top

Maybe thats what it is then i dont know... jst find it frustrating, wouldnt be so bad if it was the first time it had happened
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hmiller24
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Joined: Dec 15, 2007
Posts: 3

PostPosted: Fri Dec 14, 2007 8:54 pm    Post subject: Reply with quote Back to top

I am having the same issue in Scottville Michigan. This is a 231 area code. I am able to get any inbound calls they forward to my cell,but when I pick up the line is dead no sound. People calling say it rings busy or they get a message my number doesn't work or something to that effect, yet I am still able to make calls. I have been on the line now for 45 min and still no answer.. This is really bad CS in my opinion. I have been a customer now for a year.
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sundardba
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Vonage Forum Associate


Joined: Dec 15, 2007
Posts: 15

PostPosted: Fri Dec 14, 2007 9:01 pm    Post subject: New Jersey line down Reply with quote Back to top

Just trying to call .. phone was dead.. Tried restarting .. no help .. area code is 609..
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sj2
Full Forum Member
Full Forum Member


Joined: Mar 19, 2006
Posts: 73

PostPosted: Fri Dec 14, 2007 9:01 pm    Post subject: check their website Reply with quote Back to top

Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible.

We apologize for any inconvenience and thank you for your patience in this matter.
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stevedfw
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New Forum Member


Joined: Dec 15, 2007
Posts: 1

PostPosted: Fri Dec 14, 2007 9:04 pm    Post subject: Update on vonage problem Reply with quote Back to top

I'm near the dallas, tx area. Just talked to Tech Support (if you call it that) after being on hold for over an hour. They asked if I live near Mexico because he had a similar issue with someone in California that lives near Mexico. Which I thought was very odd that he would ask me that since what that has to do with their Vonage problem. He said they are working on it and said it could be up in an hour. I would'nt hold my breath on that one after talking to Tech Support since he didn't really have a clue on whats the problem (which he admitted). Oh I have to mention his "support skills": I said Vonage is suppose to be reliable service isn't it? He said "What do you want me to say that its reliable?" (scarastically). I hope all of tech support is not like the one I talk to.
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Rassi
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New Forum Member


Joined: Aug 11, 2006
Posts: 5

PostPosted: Fri Dec 14, 2007 9:06 pm    Post subject: Glad I checked here... Reply with quote Back to top

Didn't see anything on their website at all.

Have been on hold (so far) for 1 hour and 45 min....

When I pick up my handset, I get "This telephone line cannot register to the Vonage network"

Tried a full reset, unplugging cable modem, router, and Vonage router, then re-connecting in reverse order when things come back on.

Still dead.

I'm in the Cleveland, OH area - 216 Area Code.
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coley
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 15, 2007
Posts: 19

PostPosted: Fri Dec 14, 2007 9:08 pm    Post subject: Reply with quote Back to top

looks like we will all have to sit and wait it out, considering last time took over a week to fix im not holding my breath...
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hmiller24
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New Forum Member


Joined: Dec 15, 2007
Posts: 3

PostPosted: Fri Dec 14, 2007 9:12 pm    Post subject: Reply with quote Back to top

I am having the same issue in Scottville Michigan. This is a 231 area code. I am not able to get any inbound calls they forward to my cell,but when I pick up the line is dead no sound. People calling say it rings busy or they get a message my number doesn't work or something to that effect, yet I am still able to make calls. I have been on the line now for over an hour and still no answer.. This is really bad CS in my opinion. I have been a customer now for a year. Other strange thing is it seems the last number I called keeps being forwarded to my Cellphone. It is like there is a virus that has hit the Vonage network or something. The should at least post something on their website about service being down if that is the case. It looks like this is a wide spread issue. I see a post from CA and I live in MI .
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coley
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 15, 2007
Posts: 19

PostPosted: Fri Dec 14, 2007 9:16 pm    Post subject: Reply with quote Back to top

Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible.

We apologize for any inconvenience and thank you for your patience in this matter.

this is the announcement on their site
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cyee
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Joined: Apr 29, 2005
Posts: 1

PostPosted: Fri Dec 14, 2007 9:19 pm    Post subject: Phantom phone calls repeatedly Reply with quote Back to top

getting the same thing, except the calls are coming in repeatedly and filled up my cell phone voicemailbox. I'm shutting my cell phone off and unplugging the phone line. I'm in the Boston, MA area for anyone who's wondering.
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