Vonage Outage - December 14 - 15, 2007

Posts: 291 · Posted: Sat Dec 15, 2007 1:44 am Post subject:

Mine just came back on line. I am in the 618 area of Illinois

edit: 2 minutes later, it is down again.

Posts: 1 · New Forum Member Joined: Dec 15, 2007 Posts: 1

Mine has been working for the past hour. Able to call and receive calls.

415 area code.

Posts: 14 · Vonage Forum Associate Joined: May 18, 2005 Posts: 14

Mine is up now and all seems to be working...

Posts: 31 · Vonage Forum Junior Joined: Jan 22, 2006 Posts: 31

Down here in Huntsville Alabama. Vonage is out. Been out at least for 5 hours now. I get the "this telephone line can not register to vonage network" message.

Posts: 1 · New Forum Member Joined: Dec 15, 2007 Posts: 1

1Jimmy1 wrote:

Well, lets think about this technically. I am a Sys Admin at a pretty large company. Our big thing is orders. The worst thing that could possibly happen is we loose an order. Well, for Vonage it is their voice service overall. So, if something comparable were to happen in our company, everyone would be called in, work for a few hours, then split off to have half work through the night, then the other half relieve them in the morning.

So, everyone is there, obviously it is something that is effecting the phones, so trace back, phones-->{various routers}-->dmark-->router-->firewall-->router(s)-->switch-->server...or something similar to that. It isn't a global server effect, their website would be down. So, isolated to the voice servers, which are just fancy routers and converters anyhow. Outgoing is working, so remove that. Forwarding is working, just not as designed, that is a clue, scripting, or some type of programming error. Caller ID is working, dial tone is intermittant. Voice encoding works, so does the timing, you can make outgoing calls. Outside calls hit a cannot complete. Could be so many things...Turn on those DR machines...(it may be that time) $$$$$$$$$$$$$$$$

Has a vonage customer tried a vonage customer (wouldn't that be a trip)? Does softphone work? Is the 800# network effected?

You can't currently log into their website, so the phone interface is down also.

Posts: 31 · Vonage Forum Junior Joined: Jan 22, 2006 Posts: 31

ceakins wrote:

1Jimmy1 wrote:

Well, lets think about this technically. I am a Sys Admin at a pretty large company. Our big thing is orders. The worst thing that could possibly happen is we loose an order. Well, for Vonage it is their voice service overall. So, if something comparable were to happen in our company, everyone would be called in, work for a few hours, then split off to have half work through the night, then the other half relieve them in the morning.

So, everyone is there, obviously it is something that is effecting the phones, so trace back, phones-->{various routers}-->dmark-->router-->firewall-->router(s)-->switch-->server...or something similar to that. It isn't a global server effect, their website would be down. So, isolated to the voice servers, which are just fancy routers and converters anyhow. Outgoing is working, so remove that. Forwarding is working, just not as designed, that is a clue, scripting, or some type of programming error. Caller ID is working, dial tone is intermittant. Voice encoding works, so does the timing, you can make outgoing calls. Outside calls hit a cannot complete. Could be so many things...Turn on those DR machines...(it may be that time) $$$$$$$$$$$$$$$$

Has a vonage customer tried a vonage customer (wouldn't that be a trip)? Does softphone work? Is the 800# network effected?

You can't currently log into their website, so the phone interface is down also.

This is correct I can't log into the vonage website.

Posts: 31 · Vonage Forum Junior Joined: Jan 22, 2006 Posts: 31

I have a dial tone at the moment.

Posts: 31 · Vonage Forum Junior Joined: Jan 22, 2006 Posts: 31

Ha. It is back down with the message.

Posts: 1 · New Forum Member Joined: Dec 15, 2007 Posts: 1

They are saying that it will be "at least 1 more hour" and "possibly up to 24 more hours" until service is restored.

I have been a loyal customer for years, but after this I'm absolutely switching. What service doesn't have backup systems in place??? Ah yes, one that creates workarounds to avoid paying additional patent royalties to the competition.

Posts: 3 · New Forum Member Joined: Dec 15, 2007 Posts: 3

I have had no service for 16hrs and counting in upstate ny. When i try to use my phone it states this phone is not connected to vonage network. Any news? I cant get through to customer service either. It keeps disconnecting, or states call back.