Vonage Outage - December 14 - 15, 2007

Posts: 168 · Posted: Fri Dec 14, 2007 10:09 pm Post subject:

coley wrote:

they have now taken down the service announcement re the intermittent dial tone and its empty i tried calling myself again but I still cannot get incoming calls

I just noticed that. I don't have service still.

Posts: 19 · Vonage Forum Associate Joined: Dec 15, 2007 Posts: 19

i had the same problem in october to on my va number Sad

Posts: 3 · New Forum Member Joined: Dec 15, 2007 Posts: 3

Btw I can not make outgoing calls, recieve incoming and my calls are not forwarded, basically almost total outage, as the power light is steady.

I got a credit of 15 dollars, Iam not complaining since we got vonage past spring, we have not had an outage like this or any problems, I am happy to pay 24.99, even though in the beginning after talking to executive support, they offered me the 3.99 plan, cause they over billed me, I said no. Before Att was stealing from me on my monthly phone bill quadruple what iam paying vonage. I am hoping vonage doesn't go under with all this payments they are making to ma bells. The key to good vonage service is having decent upload and download bandwidth available. Comcast i am sure probably messes with voip, as we used to be in comast service area, but now we are in charter. Charter doesn't block anything, their service used to down all the time, but since fall no major probs. Customer service is the downfall of almost all these companies. I hope i didnt jinx my self saying this about vonage.

Posts: 5 · New Forum Member Joined: Dec 15, 2007 Posts: 5

Well, lets think about this technically. I am a Sys Admin at a pretty large company. Our big thing is orders. The worst thing that could possibly happen is we loose an order. Well, for Vonage it is their voice service overall. So, if something comparable were to happen in our company, everyone would be called in, work for a few hours, then split off to have half work through the night, then the other half relieve them in the morning.

So, everyone is there, obviously it is something that is effecting the phones, so trace back, phones-->{various routers}-->dmark-->router-->firewall-->router(s)-->switch-->server...or something similar to that. It isn't a global server effect, their website would be down. So, isolated to the voice servers, which are just fancy routers and converters anyhow. Outgoing is working, so remove that. Forwarding is working, just not as designed, that is a clue, scripting, or some type of programming error. Caller ID is working, dial tone is intermittant. Voice encoding works, so does the timing, you can make outgoing calls. Outside calls hit a cannot complete. Could be so many things...Turn on those DR machines...(it may be that time) $$$$$$$$$$$$$$$$

Has a vonage customer tried a vonage customer (wouldn't that be a trip)? Does softphone work? Is the 800# network effected?

Posts: 19 · Vonage Forum Associate Joined: Dec 15, 2007 Posts: 19

well if anyone wants to try me ur more than welcome ... private msg me for the #

Posts: 4 · New Forum Member Joined: Dec 15, 2007 Posts: 4

I wasn't able to make any outgoing calls in addition to the incoming...and I tried quite a bit before I started working a second adapter.

Posts: 168 · Posted: Fri Dec 14, 2007 10:24 pm Post subject:

I still can't even call out. Or receive calls.

Posts: 3 · New Forum Member Joined: Dec 15, 2007 Posts: 3

I just got dialtone, tried calling coley from my vonage, dialed #, nothing happened, just silence, hung up phone, now my line is out again. giving me that same message about not able to register, jc

Posts: 5 · New Forum Member Joined: Dec 15, 2007 Posts: 5

coley wrote:

well if anyone wants to try me ur more than welcome ... private msg me for the #

lol, as I was quoting you to let you know you shouldn't post the #, the number was already removed from the quote Smile

Posts: 168 · Posted: Fri Dec 14, 2007 10:28 pm Post subject: Re: tried calling coley

bigj91 wrote:

I just got dialtone, tried calling coley from my vonage, dialed #, nothing happened, just silence, hung up phone, now my line is out again. giving me that same message about not able to register, jc

This probably won't get fixed until tomorrow. Good night everyone. I hope we get service in the morning.