Vonage Outage - December 14 - 15, 2007

Posts: 6 · New Forum Member Joined: Dec 15, 2007 Posts: 6

My service stopped on Saturday night and has yet to be restored. I wish Vonage had better dialog with its customers. Maybe sending mass e-mail alerting its customers, region by region, that service has been restored and to reboot. Is that so hard.

I also agree that a snow storm in the north-east shouldn't interrupt my service here in Central Florida. Isn't Vonage a de-centralized service???

Just my two cents.

waiting in Florida...

Posts: 6 · New Forum Member Joined: Dec 17, 2007 Posts: 6

Well thank you everyone for letting me know, it wasn't just my service down. Finally about 445pm service was restored to at least my Number in Tx.. Thanks for all the imput.

Posts: 4 · New Forum Member Joined: Dec 17, 2007 Posts: 4

missy1001 wrote:

Well thank you everyone for letting me know, it wasn't just my service down. Finally about 445pm service was restored to at least my Number in Tx.. Thanks for all the imput.

Glade your up and running ... mine are still down. They ring but when answered they go dead.

Posts: 6 · New Forum Member Joined: Dec 17, 2007 Posts: 6

I had to reset the phone adapter with a small screwdriver, stuck in the small hole on the back of the adapter. Tried rebooting whole system twice, then found that small reset hole due to finally an email message from vonage service this afternoon around 430pm. They said that resetting instead of rebooting, along with their engineers clearing up the technical issues on their end would get my service up this evening...

It worked this time on my end. Had been doing that same thing all weekend, so I guess in Pasadena they finally cleared it up..

Posts: 2

I hadn't turned on SimulRing, but after I installed VonageTalk on my laptop, the setting was directing calls to my laptop and if busy, to my cellphone (NA#). Once I shut CallForwarding off, I seem to be back to normal. I'll follow up if the problem returns.

Posts: 163 · Vonage Forum Master Joined: Apr 09, 2007 Posts: 163

jkelley wrote:

missy1001 wrote:

Well thank you everyone for letting me know, it wasn't just my service down. Finally about 445pm service was restored to at least my Number in Tx.. Thanks for all the imput.

Glade your up and running ... mine are still down. They ring but when answered they go dead.

Are you able to make outbound calls? Does this happen on all incoming calls? Both PSTN and Vonage? when you pick up, is it dead air or the call actually hangs up?

Posts: 4 · New Forum Member Joined: Dec 17, 2007 Posts: 4

whatumean wrote:

jkelley wrote:

missy1001 wrote:

Well thank you everyone for letting me know, it wasn't just my service down. Finally about 445pm service was restored to at least my Number in Tx.. Thanks for all the imput.

Glade your up and running ... mine are still down. They ring but when answered they go dead.

Are you able to make outbound calls? Does this happen on all incoming calls? Both PSTN and Vonage? when you pick up, is it dead air or the call actually hangs up?

It's hit and miss about 10% of my calls go through. Both incomming and outgoing ring ..... but go dead when answered by me or by the person i'm calling. I've done a full reset of my vonage adapters, and rerouted the network access outside the firewall. Nothing is helping. At this point we gave up and are having our calls forwarded through antoher provider. I'm also having our numbers ported away from vonage.
Our business should not have been this affected by a storm that was over a thousand miles away.