Vonage Outage - December 14 - 15, 2007

Posts: 830 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 830

9bs wrote:

I have lost my 646 area code Vonage line for over 24 hours now.

Questions:

1. Have any other 646 Vonage subscribers suffered ?

2. Is there a Vonage tech support email address to register loss of service for a particular Vonage number. (I don't want to spend hours of paid time on a cell phone calling CSRs).

Thanks to anyone who can help.

Look at the bottom of the Vonage home page, click contact us then click the large email button (2nd step after Start Here).

Posts: 5 · New Forum Member Joined: Dec 12, 2006 Posts: 5

Our service came back this morning. Just one little kink: The voicemail light on the phone blinks and when I pick up the handset, I hear a stutter sound before the dial tone; when I check *123/PIN, the announcement claims "no new messages in your mailbox". When I check the Vonage website Voicemail page, it shows 0 messages.
Is there something I can or need to do to clear this condition? Other than wait for the service to be fully restored.

Bel Air MD Area Code 410/443
Comcast > Comcast branded Cable Modem Motorola SB5120
> Linksys Router BEFSX41 version 1 Firmware v 1.52.10
> Vonage branded Adapter Motorola VT2142-VD > PC, iMac

Posts: 19 · Vonage Forum Associate Joined: Dec 15, 2007 Posts: 19

if u go to their website im sure there is a way to report issues by email..

yayyyyy my service is up and running again!!...

I think forums llike this are useful actually because if I had not found it no doubt i would have messed up my entire system by keeping on restarting it, unplugging things and changing settings as i had been doing before finding this and realising it was a Vonage issue, not just an issue for me.. and yes it also makes u feel better to vent to people that are going thru the same thing and know that its not just you...

Posts: 241 · Vonage Forum Master Joined: Mar 17, 2006 Posts: 241

Bingo wrote:

Our service came back this morning. Just one little kink: The voicemail light on the phone blinks and when I pick up the handset, I hear a stutter sound before the dial tone; when I check *123/PIN, the announcement claims "no new messages in your mailbox". When I check the Vonage website Voicemail page, it shows 0 messages.
Is there something I can or need to do to clear this condition?

Leave yourself a voicemail from another phone and then delete the voicemail. This will (usually) clear the voicemail status indicator.

Posts: 5 · New Forum Member Joined: Dec 12, 2006 Posts: 5

pdhenry, thank you! Your suggestion cleared the voicemail status indicator.

Posts: 168 · Posted: Sat Dec 15, 2007 10:10 pm Post subject:

coley wrote:

if u go to their website im sure there is a way to report issues by email..

yayyyyy my service is up and running again!!...

I haven't tried it for two years but Vonage was notoriously bad in ignoring emails. Maybe they have improved but it was a waste of time when I tried it.

And I'm happy you're up and running again. Looks like the crisis is over.

Posts: 15 · Vonage Forum Associate Joined: May 24, 2006 Posts: 15

the problem is still not fixed in upstate ny. i have been on and off since yesterday, it is really pissing me off! Vonage needs to tell us the truth here, i am sick of all the things i have been through!

Posts: 3 · New Forum Member Joined: Dec 15, 2007 Posts: 3

I've sent the email to Tech Support several hours ago but still no Vonage service on my 646 line.

Posts: 3 · New Forum Member Joined: Dec 15, 2007 Posts: 3

My Vonage is back overnight. The total outage could be as long as 40 hours .......

Posts: 1327 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1327

I have out going, incoming calls go directly to voice mail after 1 ring. The other day I had all calls set up to go directly to voice mail, but I changed it back when I got home. Yesterday and today all my calls are going to directly to voice mail after 1 ring. I then have to call the person back.

Vonage CS told me their engineers are working on this issue.