Vonage Outage - December 14 - 15, 2007

Posts: 5 · Posted: Sat Dec 15, 2007 10:23 am Post subject: Vonage Service Announcement

If you login to your Vonage account through their online webpage, on the right side of the screen there is this service announcement:

"Service Announcements"

"Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible.

We apologize for any inconvenience and thank you for your patience in this matter."

Posts: 19 · Vonage Forum Associate Joined: Dec 15, 2007 Posts: 19

Yeah except we wish that was the only issue!... Their service announcements need to be more informative.. If they informed people this wouldnt be so bad its the lack of information making everybody more upset i think ?... Vonage will credit you for the time you have been out of service (which is about $2)... Im just upset I kept rebooting my whole system and tried to change settings on my wireless modem as I had no idea other people were experiencing the same things... grrrrrrrrrrr

Posts: 168 · Posted: Sat Dec 15, 2007 10:28 am Post subject:

Why can't they post a message saying that "Some people may be expereincing either complete outage or incoming problems." That's what's really going on.

Posts: 18 · Vonage Forum Associate Joined: Jul 05, 2007 Posts: 18

My service in Colorado is hit and miss. I can make some calls but not others. My router is being bombarded with packets from 69.59.233.40 which is vonage. Not sure what that's all about!

Posts: 3 · New Forum Member Joined: Dec 15, 2007 Posts: 3

My Vonage has been out since around 6(ish) last night. I'm in Raleigh, NC and I've had Vonage for almost 4 years now; this is the first real problem that I've had with them.

Here's how I see it:
Vonage certainly has a responsibility to provide the best service that they can to their customers, and this extended outage is disappointing, at best, BUT... anyone who relies on VoIP over the internet for time sensitive business communication, or 911 calling - who doesn't have a backup plan - is an idiot. Think about it - not including the acutal Voice Gateways, Routers, Switches, etc... that Vonage has to maintain for this to work, they also rely on 2nd, 3rd, 4th, parties for connectivity to clients. There are a thousand potential points of failure between your phone and the person that you're calling. While this outage is disheartening, it's not the end of the world for anyone who has a contingency plan.

Hopefully there aren't too many folks who have decided to limit their ability to call 911 to the reliability of the INTERNET.

Lazarus
~Senior VoIP Engineer.

Posts: 3 · New Forum Member Joined: Dec 15, 2007 Posts: 3

Working inbound and outbound in NW Chicago.... (how long for???)tired to call CS this morning to get a credit... on hold for an hour.... has anyone got a credit for the outage yet?

Posts: 168 · Posted: Sat Dec 15, 2007 10:47 am Post subject:

aussie1 wrote:

Working inbound and outbound in NW Chicago.... (how long for???)tired to call CS this morning to get a credit... on hold for an hour.... has anyone got a credit for the outage yet?

It's not worth the effort, IMHO. I'm on the 500 minute plan and I get charged each time a call gets forward to my mobile phone, so I've been charged with 8 minutes that I never really used because call forwarding is not working. Mad

Posts: 168 · Posted: Sat Dec 15, 2007 10:52 am Post subject:

I now have full service restored. Hooray!!

Posts: 3 · New Forum Member Joined: Dec 15, 2007 Posts: 3

lazarus wrote:

My Vonage has been out since around 6(ish) last night. I'm in Raleigh, NC and I've had Vonage for almost 4 years now; this is the first real problem that I've had with them.

Here's how I see it:
Vonage certainly has a responsibility to provide the best service that they can to their customers, and this extended outage is disappointing, at best, BUT... anyone who relies on VoIP over the internet for time sensitive business communication, or 911 calling - who doesn't have a backup plan - is an idiot. Think about it - not including the acutal Voice Gateways, Routers, Switches, etc... that Vonage has to maintain for this to work, they also rely on 2nd, 3rd, 4th, parties for connectivity to clients. There are a thousand potential points of failure between your phone and the person that you're calling. While this outage is disheartening, it's not the end of the world for anyone who has a contingency plan.

Hopefully there aren't too many folks who have decided to limit their ability to call 911 to the reliability of the INTERNET.

Lazarus
~Senior VoIP Engineer.

Thanks for the heads up. We'll tell you how effective your comments were after we get the service we paid for back to functioning. Unbelieveable. There's always one person that feels an intense need to push your head deeper under when you're already drowning. Sick...plain sick.

Posts: 9 · New Forum Member Joined: Aug 31, 2007 Posts: 9

I have real bad service here in Indy. When it works it's great, but when it's down that ****!!!!!!!!!!!!Like the others I can't get incoming call.