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hookbill
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Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Fri Dec 14, 2007 8:07 pm    Post subject: Reply with quote Back to top

This has got to be a system problem. You can't even get through to customer service now. You get a message saying, "sorry, we're busy."

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hookbill
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Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Fri Dec 14, 2007 8:11 pm    Post subject: Reply with quote Back to top

Also it's not forwarding calls. The person on the end gets a disconnected message and my cell rings but nobody is there! This is horrible, I've been with Vonage for two years and I've never seen this.

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tWiZzLeR
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Joined: Mar 18, 2006
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PostPosted: Fri Dec 14, 2007 8:16 pm    Post subject: Reply with quote Back to top

WAIT! Ready light just went back to green and I have a dial tone again!!!
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hookbill
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Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Fri Dec 14, 2007 8:18 pm    Post subject: Reply with quote Back to top

tWiZzLeR wrote:
WAIT! Ready light just went back to green and I have a dial tone again!!!


Mine just went orange again.

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jroberge81
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PostPosted: Fri Dec 14, 2007 8:23 pm    Post subject: Reply with quote Back to top

Yeah, it was back up for about 5 minutes, now my dial tone is toast again.
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Curt08502
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Joined: Dec 15, 2007
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PostPosted: Fri Dec 14, 2007 8:38 pm    Post subject: Back-up In Central Jersey Reply with quote Back to top

Does anone know what's happening. I called Customer Service but got a message all the lines were busy, please call back later
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NIZMOZ
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Joined: Dec 15, 2007
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PostPosted: Fri Dec 14, 2007 8:40 pm    Post subject: Reply with quote Back to top

Mine is also down. Been down for a few hours now and I have tried to reset everything. I actually have two Vonage devices for 3 lines and neither work.

Been on hold for 65 minutes and still haven't talked to anyone with Vonage. This is terrible customer service.
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hmiller24
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Joined: Dec 15, 2007
Posts: 3

PostPosted: Fri Dec 14, 2007 8:41 pm    Post subject: Reply with quote Back to top

I live in Scottville Michigan, I am getting the same thing. I am not able to get incoming calls when the calls forward to my cell phone, I answer and no one is there. People calling say my line is busy or they get the same message someone else is. I have been waiting on the phone now for 40 min. still no answer. I think they really need to address this customer issue. It is clear that the problem is on their end. I have been a customer for a year now and I have never had this trouble.
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jonso7
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Joined: Dec 15, 2007
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PostPosted: Fri Dec 14, 2007 9:13 pm    Post subject: My trouble started at 1:00PM PST Reply with quote Back to top

I am in southern California and have not been able to receive or make calls since 1:00PM. When I pick up my phone I get this message "This telephone line cannot register to the Vonage network."
I have been on hold for customer service for about 14 minutes. Has anyone spoke with a customer service representitive today?
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Kamakzie
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Joined: Jun 25, 2006
Posts: 30

PostPosted: Fri Dec 14, 2007 9:16 pm    Post subject: Reply with quote Back to top

Same here in Michigan. My friend tried to call me and said it told him my # was disconnected. I tried calling my # from another land line and got a fast busy signal.
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