Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
sgraff
New Forum Member
New Forum Member


Joined: Dec 13, 2007
Posts: 3

PostPosted: Thu Dec 13, 2007 10:51 pm    Post subject: Choppy calls, springy sound heard on other end Reply with quote Back to top

Hello,

For the past several weeks I have been experiencing sporadic problems when making or receiving Vonage phone calls. The call will suddenly become very choppy. The person that I am talking to has stated that my voice dropped out and that they heard a "springy" sound then my voice came back.

Here is the requested troubleshooting information:

1. Durham, NC
2. Time Warner Cable Roadrunner
3. 5 Mbps/384 kbps
4. Motorola SB5100
5. Linksys PAP2
6. Setup of Network:

SB5100 -> D-Link DIR-655 -> PAP2, PCs, printer, etc.

7. Choppy audio
8. I've run the Voip speed test several times. I occasionally experience severe jitter. Here is a result where I experienced jitter:

Speed test statistics
---------------------
Download speed: 3721152 bps
Upload speed: 339408 bps
Quality of service: 56 %
Download test type: socket
Upload test type: socket
Maximum download pause: 113 ms
Average download pause: 4 ms
Minimum round trip time to server: 41 ms
Average round trip time to server: 47 ms

Voip test statistics
--------------------
Jitter: you --> server: 788.2 ms
Jitter: server --> you: 0.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.5

I then connected my laptop directly to the SB5100 (power cycled the modem) then repeated the tests. I was not able to duplicate the severe jitter problem. In most cases I received "all green lights" on the test results.

I then re-connected the router to the SB5100 and tested again. Most of the tests were OK except for one where I received a 1% Quality of service rating:

Speed test statistics
---------------------
Download speed: 3054464 bps
Upload speed: 291608 bps
Quality of service: 1 %
Download test type: socket
Upload test type: socket
Maximum download pause: 541 ms
Average download pause: 5 ms
Minimum round trip time to server: 65 ms
Average round trip time to server: 66 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.8 ms
Jitter: server --> you: 2.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 4.0

I've already contacted Vonage about this problem, who had me perform ping and traceroute tests, make sure my modem, router, and adapter were 4' apart, stand on my head while rubbing my belly, etc. I even replaced the phone cable between my phone and adapter. Their conclusion is that it's a problem with my network connection and to contact Time Warner Cable.

Is contacting Time Warner my best course of action? Or should I replace my PAP2 with a VT2142 so that I can connect it directly to my SB5100 and see if that resolves the problem?

If I should contact Time Warner, is there any magical phrase that will help the Tier 1 rep understand the problem without having me go through a bunch of stupid testing (power cycle the modem, etc.)?

Thanks!

Steve
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 14, 2007 4:38 pm    Post subject: Reply with quote Back to top

Before you go to the expense of replacing the Vonage box, you should try to narrow down the issue to the service (which includes your modem) or the D-link router. The fact that you're getting inconsistent test results with the D-link removed is complicating things. How do packet losses look with the D-link out?

If you have a cooperative friend with broadband service, carrying the PAP2 to his/her house and trying it there is one thing you can do to verify that the PAP2 is not an issue. You can also plug the PAP2 directly into your modem and conduct some tests that way. You won't have internet service while you're doing that, of course, but it should work and allow you to make some test phone calls.

If your cable is also providing television service, do you see frequent "hits" on the television suggesting a cable problem?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
sgraff
New Forum Member
New Forum Member


Joined: Dec 13, 2007
Posts: 3

PostPosted: Wed Jan 16, 2008 12:43 pm    Post subject: Switched from Time Warner to Clearwire, problem resolved Reply with quote Back to top

I just wanted to follow-up on this problem that I was having with call quality.

I was having problems with static on low channels on all of the TVs in the house, in addition to the problems with a poor Internet connection. I called TW Cable, and got a busy signal on their tech support line (!). I contacted them via email, then told me to call teh same phone number - tried again, still a busy signal. So I emailed them again and they sent out a tech and he replaced splitters outside.

While the TV problems were resolved, I was still having problems with the Internet connection and dropped calls. He wanted to have nothing to do with it - pointed at my router and said that they don't support that. He also said I would have to contact Vonage for help with their service. This was despite my telling him of my problems with packet loss and jitter. He really didn't seem to give a hoot.

And that was that - I gave up on Time Warner cable. Unfortunately their customer support is non-existant, and their connection is based on flaky coax cable connection that will fail if you look at them funny.

Last Saturday I got Clearwire wireless Internet, took less than 10 minutes to set up, and I'm as happy as a clam. The service works well, my Vonage line is working much better, and I'll be returning the cable modem this week.

Adios, Time Warner cable!


sgraff wrote:
Hello,

For the past several weeks I have been experiencing sporadic problems when making or receiving Vonage phone calls. The call will suddenly become very choppy. The person that I am talking to has stated that my voice dropped out and that they heard a "springy" sound then my voice came back.

Here is the requested troubleshooting information:

1. Durham, NC
2. Time Warner Cable Roadrunner
3. 5 Mbps/384 kbps
4. Motorola SB5100
5. Linksys PAP2
6. Setup of Network:

SB5100 -> D-Link DIR-655 -> PAP2, PCs, printer, etc.

7. Choppy audio
8. I've run the Voip speed test several times. I occasionally experience severe jitter. Here is a result where I experienced jitter:

Speed test statistics
---------------------
Download speed: 3721152 bps
Upload speed: 339408 bps
Quality of service: 56 %
Download test type: socket
Upload test type: socket
Maximum download pause: 113 ms
Average download pause: 4 ms
Minimum round trip time to server: 41 ms
Average round trip time to server: 47 ms

Voip test statistics
--------------------
Jitter: you --> server: 788.2 ms
Jitter: server --> you: 0.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.5

I then connected my laptop directly to the SB5100 (power cycled the modem) then repeated the tests. I was not able to duplicate the severe jitter problem. In most cases I received "all green lights" on the test results.

I then re-connected the router to the SB5100 and tested again. Most of the tests were OK except for one where I received a 1% Quality of service rating:

Speed test statistics
---------------------
Download speed: 3054464 bps
Upload speed: 291608 bps
Quality of service: 1 %
Download test type: socket
Upload test type: socket
Maximum download pause: 541 ms
Average download pause: 5 ms
Minimum round trip time to server: 65 ms
Average round trip time to server: 66 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.8 ms
Jitter: server --> you: 2.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 4.0

I've already contacted Vonage about this problem, who had me perform ping and traceroute tests, make sure my modem, router, and adapter were 4' apart, stand on my head while rubbing my belly, etc. I even replaced the phone cable between my phone and adapter. Their conclusion is that it's a problem with my network connection and to contact Time Warner Cable.

Is contacting Time Warner my best course of action? Or should I replace my PAP2 with a VT2142 so that I can connect it directly to my SB5100 and see if that resolves the problem?

If I should contact Time Warner, is there any magical phrase that will help the Tier 1 rep understand the problem without having me go through a bunch of stupid testing (power cycle the modem, etc.)?

Thanks!

Steve
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Jan 17, 2008 12:14 pm    Post subject: Reply with quote Back to top

judging from your solution, it was clearly a tw cable issue and possibly your router issue. you'll find out soon enough whether it's a router issue if you start having the same problems again.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New emilymf11
New Today 3
Yesterday 9
Total 99038

Who Is On Site
Visitors 80
Members 0
Total 80


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 484 Pages In The Last 60 Seconds
The Vonage VoIP Forum