Over the last six months I've been experiencing loss of dial tone and dropped calls. Dial tone is generally restored when adapter is rebooted. Dropped calls generally happen on longer calls - infrequent but often enough to be aggravating. I've tried to move out of Vonage because of these issues, but would like to stay. Would appreciate any help.
1. Location: Roswell, GA 2. Cable service from Charter Communications 3. see below 4. Modem: Scientific Atlanta Webstar DPC 2100R2 5. Vonage Adapter: RT31P2 6. Setup: Modem --> Vonage Adapter --> Mac 7. Dropped calls/dial tone loss
Ran the Voip test, here are results (obviously looks fine now as I'm not experience any problems at the moment)
Speed test statistics --------------------- Download speed: 4713768 bps Upload speed: 472608 bps Quality of service: 98 % Download test type: socket Upload test type: socket Maximum download pause: 25 ms Average download pause: 2 ms Minimum round trip time to server: 32 ms Average round trip time to server: 42 ms
Voip test statistics -------------------- Jitter: you --> server: 1.7 ms Jitter: server --> you: 8.1 ms Packet loss: you --> server: 0.0 % Packet loss: server --> you: 0.0 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 8 Estimated MOS score: 3.9
Good question. Your test results look good, your cable sounds as if it's working fine, and your phone from the cable company works well. Given all that, I would guess that an intermittent with the cable is unlikely, so perhps your RT31P2 getting flaky. With no evidence against the cable, the RT sounds like the culprit, but that's just a guess.
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