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zzbob
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Joined: Dec 12, 2007
Posts: 2

PostPosted: Wed Dec 12, 2007 10:20 am    Post subject: Periodic dropped calls and dial tone loss Reply with quote Back to top

Over the last six months I've been experiencing loss of dial tone and dropped calls. Dial tone is generally restored when adapter is rebooted. Dropped calls generally happen on longer calls - infrequent but often enough to be aggravating. I've tried to move out of Vonage because of these issues, but would like to stay. Would appreciate any help.

1. Location: Roswell, GA
2. Cable service from Charter Communications
3. see below
4. Modem: Scientific Atlanta Webstar DPC 2100R2
5. Vonage Adapter: RT31P2
6. Setup: Modem --> Vonage Adapter --> Mac
7. Dropped calls/dial tone loss

Ran the Voip test, here are results (obviously looks fine now as I'm not experience any problems at the moment)

Speed test statistics
---------------------
Download speed: 4713768 bps
Upload speed: 472608 bps
Quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum download pause: 25 ms
Average download pause: 2 ms
Minimum round trip time to server: 32 ms
Average round trip time to server: 42 ms

Voip test statistics
--------------------
Jitter: you --> server: 1.7 ms
Jitter: server --> you: 8.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Dec 12, 2007 7:42 pm    Post subject: Reply with quote Back to top

I agree, your results look fine now. Try to get a set of test results when you're having a phone problem.

Does your cable also provide television service? If so, do you sporadic periods when reception is poor?

_________________
Steve Gray
Orlando, FL
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zzbob
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Joined: Dec 12, 2007
Posts: 2

PostPosted: Thu Dec 13, 2007 8:45 pm    Post subject: Reply with quote Back to top

Cable television service is fine. I actually have another phone line over the same cable from the cable co. and that line has no problems at all.

What is the explanation for the periodic dial tone loss? i.e. Vonage adapter acting up. Which usually gets resolved with a reboot.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 13, 2007 10:45 pm    Post subject: Reply with quote Back to top

Good question. Your test results look good, your cable sounds as if it's working fine, and your phone from the cable company works well. Given all that, I would guess that an intermittent with the cable is unlikely, so perhps your RT31P2 getting flaky. With no evidence against the cable, the RT sounds like the culprit, but that's just a guess.

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Steve Gray
Orlando, FL
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