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kdf55 Posted:
Vonage is
reporting that
call blocking is
FINALLY on it's
way. https://co
mmunity.vonage.com
/posts
...

In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Jan 23, 2015 at 11:39:03

kdf55 Posted:
The problem may be
your internet
connection, not
Vonage. Have your
internet service
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 23, 2015 at 11:32:45

kdf55 Posted:
Yes you can....
In The Forum:
Vonage
Topic:
Taking Vonage adapter to vacation home
On Jan 23, 2015 at 11:31:02

TheBear Posted:
I am trying to
configure the
recommended x-lite
software on my
laptop for use
with
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Jan 22, 2015 at 13:40:15

nichole Posted:
We had also faced
a lot of problem
sending emails and
fax initially but
when we used
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Fax Problems
On Jan 11, 2015 at 22:50:46

arbiter Posted:
1. NY, USA 2.
Time Warner Cable,
Cable 3. Upload:
2.18 Mbps
Download: 21.12
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 05, 2015 at 13:32:55

Utteru Posted:
...
In The Forum:
Vonage
Topic:
Click to call iPhone App
On Jan 05, 2015 at 07:00:41

nichole Posted:
Does this really
work for the
security of our
homes? If so then
I think it will be
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Broadband Monitoring of Home Alarm Systems
On Dec 31, 2014 at 23:17:41

Cagatey01 Posted:
Place another test
call. If there's
still no caller Id
information on the
current
...

In The Forum:
Report A Forum Bug
Topic:
Outbound Links Turned Off
On Dec 31, 2014 at 22:44:56

sahm24 Posted:
As of last Friday,
all of our
incoming calls are
being immediately
redirected
...

In The Forum:
Vonage
Topic:
Calls auto transferring to cell phone
On Dec 31, 2014 at 17:19:29


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stevesh
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Joined: Mar 17, 2005
Posts: 7

PostPosted: Tue Dec 11, 2007 12:43 pm    Post subject: Smooth Cancellation Reply with quote Back to top

I've read so many horror stories about customers trying to cancel their Vonage service, I had to chime in with my experience. I had Vonage service since January of 2005, and called this morning to cancel, as I had POTS and wireless phone service, and didn't need the expense of another phone I didn't use much.

I called the customer service number, spoke 'cancel' as soon as the (way too) cheerful recording came on, and was transferred right away. After 4 minutes on hold, a very nice woman (from another country, obviously) came on. She offered me a couple of options (2 free months, 14.95 for basic service), but I courteously declined, and she said the service would be discontinued immediately. Total time on the phone - 14 minutes. Two hours later I received the email confirming the cancellation. Very smooth and easy.

I suspect that some of the problems others have stem in part from attitude. I was determined to be friendly and positive, and also made a point of telling her that the service had been great (which it had).

Just one man's experience.
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Rio
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Joined: Jan 10, 2006
Posts: 4

PostPosted: Fri Dec 14, 2007 7:17 pm    Post subject: Reply with quote Back to top

Went OK for me, although the Account Manager didn't seem to understand that I had already Activated my Comcast Voip. She sounded as though English wasn't her native language. I guess about 10 minutes of her trying to talk me into keeping the Vonage service isn't too bad.

Comcast said they'd deactivate my Vonage account since they had to port my phone number over anyway. Didn't happen.

Personally I think there should be an online method of deactivating phone service.

I've had Vonage for 27 months. The first 6 months there were all kinds of technical problems. After that it smoothed out. No problems at all.

Comcast gave me the $99 Triple Play for 2 years. By then maybe technology will prevail and TV and Voip will be delivered via the internet.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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