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stevesh
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PostPosted: Tue Dec 11, 2007 12:43 pm    Post subject: Smooth Cancellation Reply with quote Back to top

I've read so many horror stories about customers trying to cancel their Vonage service, I had to chime in with my experience. I had Vonage service since January of 2005, and called this morning to cancel, as I had POTS and wireless phone service, and didn't need the expense of another phone I didn't use much.

I called the customer service number, spoke 'cancel' as soon as the (way too) cheerful recording came on, and was transferred right away. After 4 minutes on hold, a very nice woman (from another country, obviously) came on. She offered me a couple of options (2 free months, 14.95 for basic service), but I courteously declined, and she said the service would be discontinued immediately. Total time on the phone - 14 minutes. Two hours later I received the email confirming the cancellation. Very smooth and easy.

I suspect that some of the problems others have stem in part from attitude. I was determined to be friendly and positive, and also made a point of telling her that the service had been great (which it had).

Just one man's experience.
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Rio
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PostPosted: Fri Dec 14, 2007 7:17 pm    Post subject: Reply with quote Back to top

Went OK for me, although the Account Manager didn't seem to understand that I had already Activated my Comcast Voip. She sounded as though English wasn't her native language. I guess about 10 minutes of her trying to talk me into keeping the Vonage service isn't too bad.

Comcast said they'd deactivate my Vonage account since they had to port my phone number over anyway. Didn't happen.

Personally I think there should be an online method of deactivating phone service.

I've had Vonage for 27 months. The first 6 months there were all kinds of technical problems. After that it smoothed out. No problems at all.

Comcast gave me the $99 Triple Play for 2 years. By then maybe technology will prevail and TV and Voip will be delivered via the internet.
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