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bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20

joelmch Posted:
Hi Mamboking, I
was just wondering
about this. Were
you able to
resolve this by
...

In The Forum:
Vonage
Topic:
Uverse with Vonage and Airport extreme base station
On Dec 01, 2013 at 11:25:59


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stevesh
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Joined: Mar 17, 2005
Posts: 7

PostPosted: Tue Dec 11, 2007 12:43 pm    Post subject: Smooth Cancellation Reply with quote Back to top

I've read so many horror stories about customers trying to cancel their Vonage service, I had to chime in with my experience. I had Vonage service since January of 2005, and called this morning to cancel, as I had POTS and wireless phone service, and didn't need the expense of another phone I didn't use much.

I called the customer service number, spoke 'cancel' as soon as the (way too) cheerful recording came on, and was transferred right away. After 4 minutes on hold, a very nice woman (from another country, obviously) came on. She offered me a couple of options (2 free months, 14.95 for basic service), but I courteously declined, and she said the service would be discontinued immediately. Total time on the phone - 14 minutes. Two hours later I received the email confirming the cancellation. Very smooth and easy.

I suspect that some of the problems others have stem in part from attitude. I was determined to be friendly and positive, and also made a point of telling her that the service had been great (which it had).

Just one man's experience.
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Rio
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Joined: Jan 10, 2006
Posts: 4

PostPosted: Fri Dec 14, 2007 7:17 pm    Post subject: Reply with quote Back to top

Went OK for me, although the Account Manager didn't seem to understand that I had already Activated my Comcast Voip. She sounded as though English wasn't her native language. I guess about 10 minutes of her trying to talk me into keeping the Vonage service isn't too bad.

Comcast said they'd deactivate my Vonage account since they had to port my phone number over anyway. Didn't happen.

Personally I think there should be an online method of deactivating phone service.

I've had Vonage for 27 months. The first 6 months there were all kinds of technical problems. After that it smoothed out. No problems at all.

Comcast gave me the $99 Triple Play for 2 years. By then maybe technology will prevail and TV and Voip will be delivered via the internet.
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