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UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
...
In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40


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stevesh
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Joined: Mar 17, 2005
Posts: 7

PostPosted: Tue Dec 11, 2007 12:43 pm    Post subject: Smooth Cancellation Reply with quote Back to top

I've read so many horror stories about customers trying to cancel their Vonage service, I had to chime in with my experience. I had Vonage service since January of 2005, and called this morning to cancel, as I had POTS and wireless phone service, and didn't need the expense of another phone I didn't use much.

I called the customer service number, spoke 'cancel' as soon as the (way too) cheerful recording came on, and was transferred right away. After 4 minutes on hold, a very nice woman (from another country, obviously) came on. She offered me a couple of options (2 free months, 14.95 for basic service), but I courteously declined, and she said the service would be discontinued immediately. Total time on the phone - 14 minutes. Two hours later I received the email confirming the cancellation. Very smooth and easy.

I suspect that some of the problems others have stem in part from attitude. I was determined to be friendly and positive, and also made a point of telling her that the service had been great (which it had).

Just one man's experience.
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Rio
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Joined: Jan 10, 2006
Posts: 4

PostPosted: Fri Dec 14, 2007 7:17 pm    Post subject: Reply with quote Back to top

Went OK for me, although the Account Manager didn't seem to understand that I had already Activated my Comcast Voip. She sounded as though English wasn't her native language. I guess about 10 minutes of her trying to talk me into keeping the Vonage service isn't too bad.

Comcast said they'd deactivate my Vonage account since they had to port my phone number over anyway. Didn't happen.

Personally I think there should be an online method of deactivating phone service.

I've had Vonage for 27 months. The first 6 months there were all kinds of technical problems. After that it smoothed out. No problems at all.

Comcast gave me the $99 Triple Play for 2 years. By then maybe technology will prevail and TV and Voip will be delivered via the internet.
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