Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
geraleigh
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 19, 2005
Posts: 19

PostPosted: Thu Dec 06, 2007 2:58 pm    Post subject: 30 second answer delay Reply with quote Back to top

I am currently experiencing a 30 second answer delay. The phone rings and after I pick up the receiver, it takes 30 seconds before a connection is established with the caller. How can this delay be eliminated?
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 06, 2007 7:07 pm    Post subject: Reply with quote Back to top

Please post the technical details listed in the sticky message at the top of the forum. Once you finally make a phone connection, how is the service? Any more delays?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
geraleigh
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 19, 2005
Posts: 19

PostPosted: Thu Dec 06, 2007 7:31 pm    Post subject: 30 second answer delay Reply with quote Back to top

Steve -

Thanks for your reply. Here is the data you requested:
Location: Raleigh, NC
ISP: Time Warner Cable - RoadRunner
Upload 353,488 bps, Download 4,287,872 bps
Modem: Surfboard SB4100 cable modem
Vonage Adapter: Linksys WRTP54G
Setup: Modem->Vonage Adapter->PC

When receiving a call, there is a 30 second delay after I pick up the phone receiver before I am able to speak to the person calling. The person calling hears the ringing stop, but can't hear me saying "Hello" until the 30 seconds passes by.

When making a call, it sometimes takes two of more attempts to get the call to go through. You can hear the "beeping" of the number being sent, but no connection is made for awhile.

These problems started about a month ago. Prior to that, the service was fine.

Speed test statistics
---------------------
Download speed: 4287872 bps
Upload speed: 353488 bps
Quality of service: 71 %
Download test type: socket
Upload test type: socket
Maximum download pause: 112 ms
Average download pause: 3 ms
Minimum round trip time to server: 24 ms
Average round trip time to server: 27 ms

Voip test statistics
--------------------
Jitter: you --> server: 14.0 ms
Jitter: server --> you: 13.9 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.7
View user's profile Send private message
geraleigh
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 19, 2005
Posts: 19

PostPosted: Thu Dec 06, 2007 7:42 pm    Post subject: 30 second answer delay Reply with quote Back to top

Additional information not included in earlier post: Once the connection with the caller is made, the quality of the communication seems fine.

One additional observation: I have an answering machine on my phone line. I also have Vonage programed to roll calls to my cell phone if the incoming call is not answered in 30 seconds. Before this problem started, the answering machine would pick up before the 30 seconds, so it was rare any call would roll to the cell phone. However, since the problem started, about half of the incoming calls would go to the cell phone before I got a ring on my regular phone. I have since re-programed Vonage to not roll to the cell phone until 35 seconds and may have to go higher for the answering machine to pick up first (after three rings).
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 06, 2007 8:32 pm    Post subject: Reply with quote Back to top

Your test numbers are fine. I'm afraid that this is an issue that only Vonage customer service will be able to address. One point, though. If a call does roll to Vonage voice mail, does the caller hear an immediate response from the answering system?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
geraleigh
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 19, 2005
Posts: 19

PostPosted: Thu Dec 06, 2007 8:54 pm    Post subject: 30 second answer delay Reply with quote Back to top

Steve -

When the call rolls to my cell phone, I seem to connect with the caller as soon as I answer the cell phone. I don't have a lot of data points on this occurance.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 07, 2007 6:50 pm    Post subject: Reply with quote Back to top

Hmm. You're using call forwarding to your cell phone? What happens if you turn that off?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Fri Dec 07, 2007 9:09 pm    Post subject: Reply with quote Back to top

I would disconnect the answering machine and also use simulring.
View user's profile Send private message
emac
Vonage Forum Senior
Vonage Forum Senior


Joined: Oct 26, 2006
Posts: 87

PostPosted: Fri Dec 07, 2007 11:25 pm    Post subject: Reply with quote Back to top

just a few questions:

Is the phone connected directly to the phone port on the Vonage device with out any splitters or anything?

Have you tried a different phone or phone cord. On some occasions the device could be having an issue recognizing the off_hook voltage when you pick up the phone.

the outgoing call issue that you have is it a delay in the dialtone or when you dial out nothing really happens
View user's profile Send private message
brian188
Vonage Forum Master
Vonage Forum Master


Joined: Mar 04, 2006
Posts: 203

PostPosted: Sat Dec 08, 2007 5:10 am    Post subject: Reply with quote Back to top

What you are experiencing is know as media cut-through delay. It is partly caused by NAT traversal. When a Voip adapter sits behind a router preforming or the ATA itself preforms NAT (network address translation), the router negotiates the ports that will be used by the ATA for that session. To avoid "conflicts" between what the ATA wants to use and what the router has negotiated, a series of techniques are to identify which ports are actually in use.

When you make or receive a call, your audio traffic is analyzed to acquire this information. The delay you are experiencing is associated with the time it initially takes to receive that traffic and obtain enough information which will then be used for the duration of the call.

That is only part of it. What actually makes the delay noticeable is that the various techniques used by the ATA to enhance quality (i.e. echo cancellation, jitter buffer, etc.) must also sample that traffic delaying even more.

Steve48 is correct only Vonage Tech Support can help you. Settings within your ATA need to be changed.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jinkikkDup
New Today 2
Yesterday 9
Total 99046

Who Is On Site
Visitors 98
Members 0
Total 98


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 7.05
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 774 Pages In The Last 60 Seconds
The Vonage VoIP Forum