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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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fn_tool
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Joined: Dec 04, 2007
Posts: 13

PostPosted: Thu Dec 06, 2007 2:16 pm    Post subject: Need Router and or Other Hardware Suggestions Reply with quote Back to top

Please Help!!!

I original (3 year old) Linksys RT31P2 more or less crapped out. After the 1st 2 hour session of troubleshooting w/ Vonage, they sent me the same (remanufactured) router, and after the second 2 hour support session, it preforms more poorly than my 1st one.

At this time, all I want is to get Vonage working again (too bad they don't want to as badly as I do...but I digress....).

Any, in a perfect world I'd like a Wireless + Wired Ethernet Router/Switch with a Vonage phone port. Since I need it 2 days ago, I'd prefer to be able to get it retail instead of online.

I'm open to all & any suggestions.

Currently I have a Cable Modem & a Linksys Wireless Router with 4 ports.

If anyone cares:
DL: 6.6Mbps
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Jitter 2.3ms
Ping time to yahoo.com less then 25ms round trip
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 06, 2007 7:06 pm    Post subject: Reply with quote Back to top

If you're happy with the Linksys wireless router, I'd stick with that and get a PAP2 or D-link VTA to handle the Vonage service.

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Steve Gray
Orlando, FL
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fn_tool
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Joined: Dec 04, 2007
Posts: 13

PostPosted: Fri Dec 07, 2007 8:39 am    Post subject: Reply with quote Back to top

Many Thanks to Steve!

I went right out & picked up a new PAP2. (I also got a Linksys wrt54g at the same time.) But I swapped out the old Vonage router,1st by itself and that did it.

I'm sold on the statement, "Vonage makes goods phone adapters but not so good routers". I's recommend to anyone just get plain adapter and plug it into your router.

A note about routers: make sure you have a decent one that does not get easily overwhelmed. I added the Linksys WRT54g because its decent has QOS adjustments and wasn't too expensive. I decided to skip the wireless "Boost" version to save a couple of bucks, it works 100% fine for me.

I set the router to give the phone adapter the highest priority all the time.

I'm happy with my setup, and pee'd off at Vonage support. I'd wish they just told me honestly what to do in the 1st place.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 07, 2007 6:55 pm    Post subject: Reply with quote Back to top

Glad you got it working. In this case, I wouldn't be too hard on Vonage support. Apparently they did think it was the Vonage box when they sent you a new RT31P2, and the RT31P2 has a good reputation. Sounds like you just got bitten by two bad ones.

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Steve Gray
Orlando, FL
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fn_tool
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Posts: 13

PostPosted: Sun Dec 09, 2007 11:18 am    Post subject: Steve - Update & I'm furious at Vonage Support Reply with quote Back to top

Today is Sunday, my PAP2 stopped working over the weekend because as Vonage told me: " Since they are getting ready to ship out a replacement RT312, that my Vonage telephone has been "locked" to the device that will be shipped. The status of my order is "pending" and the unit has not yet shipped. Vonage began the process of sending the replacement router on Friday and dis-abled my phone adapter over the weekend and has said that there is simply nothing they can do until I get the router that they haven't even shipped to me yet.

So, here I am without a home phone for 8 days and counting. I'm just about to the point where waiting 14 days and paying $40 to port my number away from Vonage will be a joy and make me happy.

Oh, yes, that's right, if you want to port your number away from Vonage, they will charge $40. And I'm supposed to be pleased with this and want to continue to do business with this company?
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Dec 10, 2007 7:08 pm    Post subject: Reply with quote Back to top

Good lord, that stinks! I can't imagine the situation, because Vonage allows you as many registered adapters as you like, as long as you only designate one at a time to be in actual service. You're supposed to be able to switch back and forth at will. I can't imagine why they've locked your PAP2 out.

I'd call customer service, not technical support, and raise the roof with them. Or just go back on to the web site and see if you can reactivate the PAP2 as your active adapter. You may have been talking to an idiot.

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Orlando, FL
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