Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
kdf55 Posted:
Vonage is
reporting that
call blocking is
FINALLY on it's
way. https://co
mmunity.vonage.com
/posts
...

In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Jan 23, 2015 at 11:39:03

kdf55 Posted:
The problem may be
your internet
connection, not
Vonage. Have your
internet service
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 23, 2015 at 11:32:45

kdf55 Posted:
Yes you can....
In The Forum:
Vonage
Topic:
Taking Vonage adapter to vacation home
On Jan 23, 2015 at 11:31:02

TheBear Posted:
I am trying to
configure the
recommended x-lite
software on my
laptop for use
with
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Jan 22, 2015 at 13:40:15

nichole Posted:
We had also faced
a lot of problem
sending emails and
fax initially but
when we used
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Fax Problems
On Jan 11, 2015 at 22:50:46

arbiter Posted:
1. NY, USA 2.
Time Warner Cable,
Cable 3. Upload:
2.18 Mbps
Download: 21.12
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 05, 2015 at 13:32:55

Utteru Posted:
...
In The Forum:
Vonage
Topic:
Click to call iPhone App
On Jan 05, 2015 at 07:00:41

nichole Posted:
Does this really
work for the
security of our
homes? If so then
I think it will be
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Broadband Monitoring of Home Alarm Systems
On Dec 31, 2014 at 23:17:41

Cagatey01 Posted:
Place another test
call. If there's
still no caller Id
information on the
current
...

In The Forum:
Report A Forum Bug
Topic:
Outbound Links Turned Off
On Dec 31, 2014 at 22:44:56

sahm24 Posted:
As of last Friday,
all of our
incoming calls are
being immediately
redirected
...

In The Forum:
Vonage
Topic:
Calls auto transferring to cell phone
On Dec 31, 2014 at 17:19:29


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
akhilesh10
New Forum Member
New Forum Member


Joined: Dec 06, 2007
Posts: 2

PostPosted: Wed Dec 05, 2007 10:24 pm    Post subject: Vonage Adapter Disrupts Netgear Router Reply with quote Back to top

I am facing a problem and it seems that the problem is due to my Vonage Adapter. I am providing the information in the prescribed format. Any help is greatly appreciated.

1) Location: Chandler, AZ

2) ISP: Cox Communication, CABLE MODEM

3) Speed
Download 1,530,248 bps
Upload 527,280 bps
QOS 64%
RTT 79 ms
MaxPause 97 ms

4) Modem: Motorola SB5120
Router: Netgear WGR614 V7

5) Vonage Adapter: D-Link VTA-VD

6) Setup of Network: Modem -> Router -> Vonage Adapter [2 Laptops that connect wirelessly thru Router to access internet]

7) Issue: Since 25-NOV-2007 I am facing a problem with my Vonage adapter. It seems to interfere with my router, and the router starts dropping internet connection eery 1min. If I disconnect the Vonage adapter from my router, I don't face any problem with my Router. I never faced such a problem in the past 10.5 months that I have been using Vonage. I called my ISP (cox) and they confirmed back that nothing is wrong with my Internet connection. I replaced my 11 months old router with a new Router (thinking that my router is a problem). But the problem continues to exist.
Over the last 10 days, I have called up Vonage support 4 times. They seem to make some settings change at their end and the Vonage device works fine for around 8-12 hours and then the problem starts again. I have replaced my Ethernet wires as well.

8 ) Voip Test Results
Speed test statistics
---------------------
Download speed: 1530248 bps
Upload speed: 527280 bps
Quality of service: 64 %
Download test type: socket
Upload test type: socket
Maximum download pause: 97 ms
Average download pause: 9 ms
Minimum round trip time to server: 79 ms
Average round trip time to server: 105 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.6 ms
Jitter: server --> you: 8.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
View user's profile Send private message
dokterq
New Forum Member
New Forum Member


Joined: Dec 10, 2007
Posts: 3

PostPosted: Sun Dec 09, 2007 8:42 pm    Post subject: Phone started interuppting wireless router in December 2007 Reply with quote Back to top

I have a Motorolla wireless router connected to Time Warner through cable. My Vonage connection has been working well since I installed its DLinkVWR behind the Motorolla. Today, when the phone makes a connection, the Motorolla wireless signal disappears.
Any clues to what is going on? Has the bandwidth needed changed? I am connected to TW with their highest speed/widest bandwidth.
View user's profile Send private message
dokterq
New Forum Member
New Forum Member


Joined: Dec 10, 2007
Posts: 3

PostPosted: Sun Dec 09, 2007 8:44 pm    Post subject: Reply with quote Back to top

Did you add a new wireless phone on your line in Nov 2007?
View user's profile Send private message
brian188
Vonage Forum Master
Vonage Forum Master


Joined: Mar 04, 2006
Posts: 203

PostPosted: Mon Dec 10, 2007 3:32 am    Post subject: Reply with quote Back to top

Are you using a 2.4ghz cordless phone? If so, your phone may actually be what is interfering with the router. The router is on the same frequency. It is possible that there were no issues before and now there are, tomorrow there may not be again, etc. If this is the case your best bet is to go to a 5.8ghz phone or greater.
View user's profile Send private message
akhilesh10
New Forum Member
New Forum Member


Joined: Dec 06, 2007
Posts: 2

PostPosted: Mon Dec 10, 2007 5:42 pm    Post subject: Reply with quote Back to top

The problem May have been with the usage of the specific router (Netgear WGR614) with Vonage. I but another router but this time I bought a Linksys router and all seems to work well.

I have not added any new line. It has been the same setup for me since Jan 2007 when I first signed up for Vonage.
View user's profile Send private message
nsvencer
New Forum Member
New Forum Member


Joined: Dec 12, 2007
Posts: 1

PostPosted: Tue Dec 11, 2007 8:14 pm    Post subject: Reply with quote Back to top

Same thing happening here:

SB5120 Modem from Comcast and Linksys RTP300 Vonage Adapter.

Very frustrating. Hooked it directly into Modem, modem won't get connection to internet. Hooked back through router, modem works fine. Try to dial out, modem disconnects. Been happening for about a week or so now.

Speed test statistics
---------------------
Download speed: 14505864 bps
Upload speed: 2721440 bps
Quality of service: 33 %
Download test type: socket
Upload test type: socket
Maximum download pause: 16 ms
Average download pause: 6 ms
Minimum round trip time to server: 21 ms
Average round trip time to server: 45 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.8 ms
Jitter: server --> you: 250.9 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 46
Estimated MOS score: 3.6
View user's profile Send private message
PCDoc63
New Forum Member
New Forum Member


Joined: Dec 10, 2007
Posts: 8

PostPosted: Tue Dec 11, 2007 9:58 pm    Post subject: RE: bad connection Reply with quote Back to top

The surfboard series of modems require binding to the MAC of the adapter plugged into it. A solution for this would be to power off the surfboard modem for one minute (or longer) and a power off of the Vonage adapter. Once both have been off for a bit, turn on the motorola cable modem. Once it is up and stable, you can then connect and turn on the Vonage adapter. You should now get to the internet with it. **********Remember********* you will need to repeat this procedure when reconnecting your router, or you will face the same thing going the other way.
View user's profile Send private message
dokterq
New Forum Member
New Forum Member


Joined: Dec 10, 2007
Posts: 3

PostPosted: Wed Dec 12, 2007 12:38 pm    Post subject: 2.4GHz Phone interferes with router Reply with quote Back to top

brian188 wrote:
Are you using a 2.4ghz cordless phone? If so, your phone may actually be what is interfering with the router. The router is on the same frequency. It is possible that there were no issues before and now there are, tomorrow there may not be again, etc. If this is the case your best bet is to go to a 5.8ghz phone or greater.


Bingo. It was after adding a new 2.4Ghz phone that the problem became noticable. Only problem is when the phone is connected. After disconnecting the call, the wireless is back.
View user's profile Send private message
PCDoc63
New Forum Member
New Forum Member


Joined: Dec 10, 2007
Posts: 8

PostPosted: Wed Dec 12, 2007 3:38 pm    Post subject: simple answers Reply with quote Back to top

Don't you just love the simple answers! They are always the best!

Doc
View user's profile Send private message
FoF
New Forum Member
New Forum Member


Joined: Apr 06, 2007
Posts: 2

PostPosted: Fri Dec 14, 2007 3:26 pm    Post subject: Reply with quote Back to top

I have the same router and have been getting random disconnects for months now. I thought it was my cable company (Time Warner) and they came out multiple times to take a look. Turns out when my Vonage is plugged into my router it discconects randomly. Unplug the Vonage and internet connection is stable until I replug Vonage back in.


Anyone else find a solution other than a new router...I don't really want to spend the money since it worked fine this way for over a year before deciding to be uncompatible.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New KathieHors
New Today 9
Yesterday 25
Total 86601

Who Is On Site
Visitors 156
Members 2
Total 158


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 4.48
Change:   +0.02
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.72 Seconds and 336 Pages In The Last 60 Seconds
The Vonage VoIP Forum