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akhilesh10
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Joined: Dec 06, 2007
Posts: 2

PostPosted: Wed Dec 05, 2007 10:24 pm    Post subject: Vonage Adapter Disrupts Netgear Router Reply with quote Back to top

I am facing a problem and it seems that the problem is due to my Vonage Adapter. I am providing the information in the prescribed format. Any help is greatly appreciated.

1) Location: Chandler, AZ

2) ISP: Cox Communication, CABLE MODEM

3) Speed
Download 1,530,248 bps
Upload 527,280 bps
QOS 64%
RTT 79 ms
MaxPause 97 ms

4) Modem: Motorola SB5120
Router: Netgear WGR614 V7

5) Vonage Adapter: D-Link VTA-VD

6) Setup of Network: Modem -> Router -> Vonage Adapter [2 Laptops that connect wirelessly thru Router to access internet]

7) Issue: Since 25-NOV-2007 I am facing a problem with my Vonage adapter. It seems to interfere with my router, and the router starts dropping internet connection eery 1min. If I disconnect the Vonage adapter from my router, I don't face any problem with my Router. I never faced such a problem in the past 10.5 months that I have been using Vonage. I called my ISP (cox) and they confirmed back that nothing is wrong with my Internet connection. I replaced my 11 months old router with a new Router (thinking that my router is a problem). But the problem continues to exist.
Over the last 10 days, I have called up Vonage support 4 times. They seem to make some settings change at their end and the Vonage device works fine for around 8-12 hours and then the problem starts again. I have replaced my Ethernet wires as well.

8 ) Voip Test Results
Speed test statistics
---------------------
Download speed: 1530248 bps
Upload speed: 527280 bps
Quality of service: 64 %
Download test type: socket
Upload test type: socket
Maximum download pause: 97 ms
Average download pause: 9 ms
Minimum round trip time to server: 79 ms
Average round trip time to server: 105 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.6 ms
Jitter: server --> you: 8.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
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dokterq
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Joined: Dec 10, 2007
Posts: 3

PostPosted: Sun Dec 09, 2007 8:42 pm    Post subject: Phone started interuppting wireless router in December 2007 Reply with quote Back to top

I have a Motorolla wireless router connected to Time Warner through cable. My Vonage connection has been working well since I installed its DLinkVWR behind the Motorolla. Today, when the phone makes a connection, the Motorolla wireless signal disappears.
Any clues to what is going on? Has the bandwidth needed changed? I am connected to TW with their highest speed/widest bandwidth.
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dokterq
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PostPosted: Sun Dec 09, 2007 8:44 pm    Post subject: Reply with quote Back to top

Did you add a new wireless phone on your line in Nov 2007?
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brian188
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Joined: Mar 04, 2006
Posts: 203

PostPosted: Mon Dec 10, 2007 3:32 am    Post subject: Reply with quote Back to top

Are you using a 2.4ghz cordless phone? If so, your phone may actually be what is interfering with the router. The router is on the same frequency. It is possible that there were no issues before and now there are, tomorrow there may not be again, etc. If this is the case your best bet is to go to a 5.8ghz phone or greater.
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akhilesh10
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PostPosted: Mon Dec 10, 2007 5:42 pm    Post subject: Reply with quote Back to top

The problem May have been with the usage of the specific router (Netgear WGR614) with Vonage. I but another router but this time I bought a Linksys router and all seems to work well.

I have not added any new line. It has been the same setup for me since Jan 2007 when I first signed up for Vonage.
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nsvencer
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Joined: Dec 12, 2007
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PostPosted: Tue Dec 11, 2007 8:14 pm    Post subject: Reply with quote Back to top

Same thing happening here:

SB5120 Modem from Comcast and Linksys RTP300 Vonage Adapter.

Very frustrating. Hooked it directly into Modem, modem won't get connection to internet. Hooked back through router, modem works fine. Try to dial out, modem disconnects. Been happening for about a week or so now.

Speed test statistics
---------------------
Download speed: 14505864 bps
Upload speed: 2721440 bps
Quality of service: 33 %
Download test type: socket
Upload test type: socket
Maximum download pause: 16 ms
Average download pause: 6 ms
Minimum round trip time to server: 21 ms
Average round trip time to server: 45 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.8 ms
Jitter: server --> you: 250.9 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 46
Estimated MOS score: 3.6
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PCDoc63
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Joined: Dec 10, 2007
Posts: 8

PostPosted: Tue Dec 11, 2007 9:58 pm    Post subject: RE: bad connection Reply with quote Back to top

The surfboard series of modems require binding to the MAC of the adapter plugged into it. A solution for this would be to power off the surfboard modem for one minute (or longer) and a power off of the Vonage adapter. Once both have been off for a bit, turn on the motorola cable modem. Once it is up and stable, you can then connect and turn on the Vonage adapter. You should now get to the internet with it. **********Remember********* you will need to repeat this procedure when reconnecting your router, or you will face the same thing going the other way.
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dokterq
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Joined: Dec 10, 2007
Posts: 3

PostPosted: Wed Dec 12, 2007 12:38 pm    Post subject: 2.4GHz Phone interferes with router Reply with quote Back to top

brian188 wrote:
Are you using a 2.4ghz cordless phone? If so, your phone may actually be what is interfering with the router. The router is on the same frequency. It is possible that there were no issues before and now there are, tomorrow there may not be again, etc. If this is the case your best bet is to go to a 5.8ghz phone or greater.


Bingo. It was after adding a new 2.4Ghz phone that the problem became noticable. Only problem is when the phone is connected. After disconnecting the call, the wireless is back.
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PCDoc63
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Joined: Dec 10, 2007
Posts: 8

PostPosted: Wed Dec 12, 2007 3:38 pm    Post subject: simple answers Reply with quote Back to top

Don't you just love the simple answers! They are always the best!

Doc
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FoF
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Joined: Apr 06, 2007
Posts: 2

PostPosted: Fri Dec 14, 2007 3:26 pm    Post subject: Reply with quote Back to top

I have the same router and have been getting random disconnects for months now. I thought it was my cable company (Time Warner) and they came out multiple times to take a look. Turns out when my Vonage is plugged into my router it discconects randomly. Unplug the Vonage and internet connection is stable until I replug Vonage back in.


Anyone else find a solution other than a new router...I don't really want to spend the money since it worked fine this way for over a year before deciding to be uncompatible.
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