Problem sending out faxes, VOIP ROUTER or ISP ???

Posts: 2 · New Forum Member Joined: Dec 05, 2007 Posts: 2

Hi,

I get "line error" most of the time when sending out faxes on my Vonage fax line. Fax do not get through or only some part before the "line error" shows. Receivers only get the fax header. Some number keep having the error (most of them), only a few numbers are fine.

Sending out faxes on regular ground lines is ok. Receiving faxes with Vonage is ok. Calling the fax number with the fax handset gives the right beeps.

I have a dedicated fax line (small business account)
(I tried sending with the main Vonage phone line with same problems)
Motorola Vonage device (2 years old)
Sharp FO-775 (6 years old machine)
Linksys router (6 years old)

I never had any problem sending out Voip faxes with this fax machine with my previous hight speed supplier(cable with Vonage). I recently moved and I'm now on Wireless High speed. I'm located less than half a mile from the antena with clear sight. Phone communication has never been this good. It used to lag and echo with the old supplier. Why is the fax not completely sending the faxes??

I have tried all the trics, including *99, low resolution setting and turning off error correction. I tries an ADSL filter and tried several phone wires.

I was not using the Linksys rooter with the cable provider and I cannot remove it now since rooter is establishing connection via PPPoE.

Is there any way to tell the rooter to give priority to faxes? Firewall? Voice calls are all very clear and I do not think I have a problem with the rooter.

I cannot lower the bault rate on the fax, it is automatic. At least the manual doesn't say anything about it nor VOIPfrustration.com

I really did check everything online regarding this problem. Any idea would be welcome. I migt have to call Sharp or Vonage but I would prefer not to wait an hour to speak with their off-shore support team.

I would buy a new fax if I was sure it would work.

Any ideas of were the problem might be?

Thanks for helping.

Pat

Posts: 80 · Vonage Forum Senior Joined: Oct 24, 2007 Posts: 80

You stated that you are using the Linksys router now because you have to connect using PPPOE, you can actually set your Motorola to handle the PPPOE. Just log onto the device by going to 192.168.15.1 username and password to log onto the device are both "router" You can then change the connection to PPPOE...just make sure you do a complete powercycle after this.

If the faxes still will not complete, then there are some other things we can test.

Posts: 2 · New Forum Member Joined: Dec 05, 2007 Posts: 2

Thanks, this is really good information. THANKS! I didn't know that the Motorola was actually a router, I always used it as a switch only. I'm not even sure I have a password for it. I can see the Motorola interface. What would be de default username/passord?

Pat

Posts: 80 · Vonage Forum Senior Joined: Oct 24, 2007 Posts: 80

Username and Password are both

router

Posts: 4 · New Forum Member Joined: Dec 15, 2007 Posts: 4

Last week or so I was able to fax documents with no problems. Just recently everytime I fax something out it only sends out a couple pages and errors out. I have a HP 6110 all in one that is hooked up to the Vonage device.

I read the post regarding logging onto the device by going to 192.168.15.1 username and password to log onto the device are both "router" but what do I do from there? I'm just a novice at this...

Please advise. Twisted Evil

Posts: 6 · New Forum Member Joined: Dec 19, 2007 Posts: 6

you router make ?