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roscopco
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Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Tue Dec 04, 2007 12:09 pm    Post subject: new security measures Reply with quote Back to top

I guess Vonage wants to be more secure. Only for Vonage U.S.A

At Vonage, we value your privacy and security. To further protect your personal data, you will now need to provide a unique Personal Identification Number (PIN) any time you contact us by phone.

Please take a moment today and log on your Online Account to set up your PIN. Your PIN is a four-digit number that’s unique to you and should be easy for you to remember. Providing your PIN is a quick and easy way for us to validate you as the account holder any time you contact us. This will help us serve you more efficiently!

When you choose your PIN, you will also be asked to set up an account security question. In the event you forget your PIN, the correct answer to this question will help us validate that you are the appropriate account holder.

Set Up Your PIN ID Today! Online Account

Thank you all for being loyal Vonage customers. We look forward to continuing to make your experience at Vonage a secure and enjoyable one.
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houuser
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Tue Dec 04, 2007 1:29 pm    Post subject: Reply with quote Back to top

Odd thing is that a couple days after I assigned a PIN to my account, I contacted Customer Service. After the answers were provided to my inquiry, I asked, "You did not ask for my PIN?".

The reason: What PIN?
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Tue Dec 04, 2007 1:31 pm    Post subject: Reply with quote Back to top

Vonage isn't concerned about my security here in Canada, we don't require a pin.
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VoipFrus
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Joined: Oct 24, 2007
Posts: 80

PostPosted: Tue Dec 04, 2007 3:17 pm    Post subject: Reply with quote Back to top

houuser wrote:
Odd thing is that a couple days after I assigned a PIN to my account, I contacted Customer Service. After the answers were provided to my inquiry, I asked, "You did not ask for my PIN?".

The reason: What PIN?


The reason they did not ask for your PIN when you called is because Vonage just implemented this. It should be in effect by 12-8, but it lets people like you and me set it up now so we don't have to do it at the last minute.

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