I used Vonage for a year now, was pretty happy with it. All of a sudden, incoming calls didn't come through to me but to a different mailbox, which strangely announced my phone number. Outgoing worked fine. So i called Vonage. After only three minutes, i got one of those high qualified technicians reading a script. After beeing through this, i was promised a call-back. Nobody called. Three hours later i called again and got instantly some guy who had more brain. He figured out that Vonage ported my phone number out.... Why, you ask ? Somebody asked for this number and got it, Vonage just released the number..... The technician promised me to get the number back in 24 hours. I also contacted the new "owner" of the number and she was willing to release the number, also. 24 hours later, i was not only unable to receive calls, i was also unable to do outgoing calls. Customer service acknowledged that my account is cancelled, "because i ported out my number". The ticket, which should have resolved this, was closed, because... guess it... "the account was cancelled". Now, i have a new phone number and a new provider... Sorry Vonage, your service is incredible.
Not only that, but who's to say they won't do this to any one of us? I mean, if it was that easy, anyone can literally cancel our accounts... Hmmm.....
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New FlagmaHog New Today 0 Yesterday 18 Total 63398 Who Is On Site Visitors 82 Members 0 Total 82
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.40 Seconds and 343 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 18
Total 63398
Who Is On Site
Visitors 82
Members 0
Total 82
0.00