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timothyd
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Joined: Dec 03, 2007
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PostPosted: Mon Dec 03, 2007 2:05 pm    Post subject: Voice goes in and out on all calls for past 2 months Reply with quote Back to top

I've used Vonage with no problems for over 2 years. About 2 months ago, all calls I make are not capable of being understood by either party. The voice cuts out off and on continuously. I was going to cancel, but have been switched to a Residential Account Hold Plan while trying to solve my problem. Has anyone else had this experience, and can anyone offer some advice on why this might be happening? I have actually been happy with Vonage up until this started, and I don't know how to fix it. I'm not being billed again until Jan. 1, 2008, so I'm trying to figure out how to get it to work. Thanks.
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Mon Dec 03, 2007 6:17 pm    Post subject: Reply with quote Back to top

Have you checked your internet connection? Most problems like these are caused by a bad internet connection.

Have your run the Voip speedtest as requested when you are having problems? http://www.vonage-forum.com/ftopic7191.html

This test will help tell if it is an internet problem or something else.
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timothyd
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PostPosted: Mon Dec 03, 2007 7:54 pm    Post subject: My test results Reply with quote Back to top

Thanks for the link to that test -- Here are the results, and it did show there are problems.

Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 6 simultaneous high quality Vonage® Voip connections.

My Results
Download 9,251,576 bps
Upload 490,560 bps
QOS 92%
RTT 19 ms
MaxPause 55 ms

The main problem seems to be the "packet loss" -- that result always came up bad. The "jitter" sometimes showed up as good, and sometimes bad -- I ran the test a couple of times. All of the plugs to the computer and router seem secure.

Any idea for the next step? Thanks for the help -- I am not too good with computer hardware and/or software. I have the same linksys router I've had for over 2 years. As I said, it worked fine until about 2 months ago I started having this unusable choppy voice problem. Thanks for any help.
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Steve48
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Posts: 4777

PostPosted: Mon Dec 03, 2007 9:15 pm    Post subject: Re: My test results Reply with quote Back to top

timothyd wrote:
Any idea for the next step? Thanks for the help -- I am not too good with computer hardware and/or software. I have the same linksys router I've had for over 2 years. As I said, it worked fine until about 2 months ago I started having this unusable choppy voice problem. Thanks for any help.


If you ran the test with any other equipment than your computer and modem (routers, switches, etc.) then eliminate all of that and repeat the test. If the results clean up, then you've identified a problem with your equipment. If the results are still bad, then it's either your modem or your internet service.

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Steve Gray
Orlando, FL
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arob449
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PostPosted: Mon Dec 10, 2007 12:49 pm    Post subject: Reply with quote Back to top

Sorry to jump on your thread - I've been having the same exact issues for over a year...just chalked it up to Voip being new etc.

My Results
Download 3,772,832 bps
Upload 486,912 bps
QOS 27%
RTT 48 ms
MaxPause 1098 ms

Bad Jitter, Quality of Service and Packet loss almost everytime.

Here is my equipment:
Toshiba PCX 2600
Linksys WRTP54G

Any help is greatly appreciated.

Thank you!
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PCDoc63
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PostPosted: Mon Dec 10, 2007 4:18 pm    Post subject: hopping on the thread too -- Reply with quote Back to top

I am not sure of your configuration - but it is always best if you can to place the Vonage device first in the chain, then hang your router off of it.

This allows the Vonage device to correctly give QOS natively to your voice packets and tends to mediate the problems seen with the choppy voice transmission.

Doc
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arob449
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PostPosted: Mon Dec 10, 2007 5:44 pm    Post subject: Reply with quote Back to top

Sorry for the confusion - here is my setup:

Cable Modem: Toshiba PCX 2600
Router/Vonage Adaptor: Linksys WRTP54G

Thats all I got, except for the two computers that connect via wifi.

Thoughts?
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Dec 10, 2007 7:21 pm    Post subject: Reply with quote Back to top

Take out everything and plug your computer directly into the modem. Re-run the test and compare the results.

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Steve Gray
Orlando, FL
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PCDoc63
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PostPosted: Tue Dec 11, 2007 9:45 pm    Post subject: Reply with quote Back to top

I'm with Steve - It's possible that your router is the problem. If everything looks good in the results, it seems like the Linksys is the culprit. I've noted here that other folks have had some problems with the linksys wrtp54g router as well.

I wonder if there is a QoS setting that can be "boosted" in the router config?
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brian188
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Joined: Mar 04, 2006
Posts: 203

PostPosted: Wed Dec 12, 2007 2:16 am    Post subject: Reply with quote Back to top

One way audio and audio drops are usually related to NAT (Network Address Translation). The first thing I would do is make sure you have the latest firmware on your router. If that doesn't help move your ATA into the DMZ, or place it before your router, and see if things improve.
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