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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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rdelt
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Joined: Jan 16, 2006
Posts: 2

PostPosted: Mon Dec 03, 2007 1:04 pm    Post subject: Unable to cancel my vonage account?!?!?! Reply with quote Back to top

I have been w/Vonage for a couple of years now.
I basically never use my Vonage line anymore so I called to have the service terminated. After being on hold for about a half hour the Vonage rep told me that if I agreed to stay w/Vonage he would give me 2 months free, I told him NO please just terminate my service. The rep then tells me that in addition to the 2 months free offer he can lower my bill from 24.99 a month to 19.99 a month and again I tell him NO just please terminate my account. To make a long story short this back and forth routine continued for about 45minutes and eventually I had to go to work. I ended up being offered 2 months free service and a monthly bill of $4.99 (yes I said $4.99) If I stayed with Vonage. I accepted this offer (I wonder if they would have gone even lower?) begrudingly.

I really want to terminate my service and not spend another 1hour + doing it, does anyone have any suggestions????
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ilogik
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Joined: Nov 29, 2007
Posts: 5

PostPosted: Mon Dec 03, 2007 6:11 pm    Post subject: Reply with quote Back to top

Edit your billing info and change your credit card number to whatever, then they wont be able to charge you Cool
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stevesh
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Joined: Mar 17, 2005
Posts: 7

PostPosted: Tue Dec 11, 2007 10:01 am    Post subject: Reply with quote Back to top

That probably won't work - there seems to be something in the TOS that allows Vonage to charge any credit card you've ever provided them.

redelt - I f you wanted to cancel, you should have stuck to your guns and not accepted the 4.99.

I just now cancelled the Vonage service I've had since January of 2005. I was on hold for 8 minutes, and a very nice woman (in some other country) made the same offers to me, but I just kept saying no, thank you, and she finally cancelled the service (I hope - I haven't received the confirmation yet). Total time on the phone - 14 minutes. I may have just been lucky, but I think patience and courtesy go a long way in these things.
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2irritated
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New Forum Member


Joined: Dec 18, 2007
Posts: 1

PostPosted: Tue Dec 18, 2007 12:58 pm    Post subject: Direct # to cancel your Vonage account Reply with quote Back to top

I was just successfully canceled my account today (after three weeks of trying). I searched blogs and found this very valuable direct number to Vonage account management....the department you have to call to cancel your account. This is the last stop in the long line of transfers you have to endure when requesting an account cancel. The # is: 888-288-7435. They will ask why you want to cancel and try to sell you other services, etc, but if you are firm and persistent, they will cancel your account. I was placed on hold for a few minutes, but nothing like the 30min to an hour that I have experienced in the past when calling the regular #. Good luck! Hope this helps!
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scoosdad
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 29, 2005
Posts: 25

PostPosted: Tue Dec 18, 2007 4:47 pm    Post subject: Reply with quote Back to top

I just cancelled another Voip provider's service I was trying out, and it was easy to do:

I just told them I was moving soon, and wouldn't have access to a high speed internet connection for "awhile". They took that and cancelled without a fight. Gives them absolutely no grounds to try to keep your service running. Good luck.
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jujudee
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New Forum Member


Joined: Dec 21, 2007
Posts: 2

PostPosted: Sat Dec 22, 2007 10:20 am    Post subject: Reply with quote Back to top

Their tactics to keep you a customer by refusing to cancel you or making it very very difficult or time consuming or expensive are deplorable. It cost me over an hour on the phone and $205 because I was only a customer for 4 months.

A friend told me he too was offered the $5/mo rate to stay. I wish they would have offered that to me, it would have been much cheaper than the $205 they charged instead!!
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