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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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rdelt
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Joined: Jan 16, 2006
Posts: 2

PostPosted: Mon Dec 03, 2007 1:04 pm    Post subject: Unable to cancel my vonage account?!?!?! Reply with quote Back to top

I have been w/Vonage for a couple of years now.
I basically never use my Vonage line anymore so I called to have the service terminated. After being on hold for about a half hour the Vonage rep told me that if I agreed to stay w/Vonage he would give me 2 months free, I told him NO please just terminate my service. The rep then tells me that in addition to the 2 months free offer he can lower my bill from 24.99 a month to 19.99 a month and again I tell him NO just please terminate my account. To make a long story short this back and forth routine continued for about 45minutes and eventually I had to go to work. I ended up being offered 2 months free service and a monthly bill of $4.99 (yes I said $4.99) If I stayed with Vonage. I accepted this offer (I wonder if they would have gone even lower?) begrudingly.

I really want to terminate my service and not spend another 1hour + doing it, does anyone have any suggestions????
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ilogik
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New Forum Member


Joined: Nov 29, 2007
Posts: 5

PostPosted: Mon Dec 03, 2007 6:11 pm    Post subject: Reply with quote Back to top

Edit your billing info and change your credit card number to whatever, then they wont be able to charge you Cool
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stevesh
New Forum Member
New Forum Member


Joined: Mar 17, 2005
Posts: 7

PostPosted: Tue Dec 11, 2007 10:01 am    Post subject: Reply with quote Back to top

That probably won't work - there seems to be something in the TOS that allows Vonage to charge any credit card you've ever provided them.

redelt - I f you wanted to cancel, you should have stuck to your guns and not accepted the 4.99.

I just now cancelled the Vonage service I've had since January of 2005. I was on hold for 8 minutes, and a very nice woman (in some other country) made the same offers to me, but I just kept saying no, thank you, and she finally cancelled the service (I hope - I haven't received the confirmation yet). Total time on the phone - 14 minutes. I may have just been lucky, but I think patience and courtesy go a long way in these things.
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2irritated
New Forum Member
New Forum Member


Joined: Dec 18, 2007
Posts: 1

PostPosted: Tue Dec 18, 2007 12:58 pm    Post subject: Direct # to cancel your Vonage account Reply with quote Back to top

I was just successfully canceled my account today (after three weeks of trying). I searched blogs and found this very valuable direct number to Vonage account management....the department you have to call to cancel your account. This is the last stop in the long line of transfers you have to endure when requesting an account cancel. The # is: 888-288-7435. They will ask why you want to cancel and try to sell you other services, etc, but if you are firm and persistent, they will cancel your account. I was placed on hold for a few minutes, but nothing like the 30min to an hour that I have experienced in the past when calling the regular #. Good luck! Hope this helps!
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scoosdad
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 29, 2005
Posts: 25

PostPosted: Tue Dec 18, 2007 4:47 pm    Post subject: Reply with quote Back to top

I just cancelled another Voip provider's service I was trying out, and it was easy to do:

I just told them I was moving soon, and wouldn't have access to a high speed internet connection for "awhile". They took that and cancelled without a fight. Gives them absolutely no grounds to try to keep your service running. Good luck.
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jujudee
New Forum Member
New Forum Member


Joined: Dec 21, 2007
Posts: 2

PostPosted: Sat Dec 22, 2007 10:20 am    Post subject: Reply with quote Back to top

Their tactics to keep you a customer by refusing to cancel you or making it very very difficult or time consuming or expensive are deplorable. It cost me over an hour on the phone and $205 because I was only a customer for 4 months.

A friend told me he too was offered the $5/mo rate to stay. I wish they would have offered that to me, it would have been much cheaper than the $205 they charged instead!!
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