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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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BillK
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Joined: Dec 02, 2007
Posts: 1

PostPosted: Sun Dec 02, 2007 9:41 am    Post subject: No Telephone Service Reply with quote Back to top

At a friend's urging, I signed up with Vonage on 11.26.07. I received the confirmation email on 11.27.07. I received another email on 11.29.07 saying that my number transfer would happen on 11.30.07. And as the email stated, the number transfer did happen on 11.30.07. The problem is that the adapter still has not shipped.

That leaves me with NO telephone service. I'm posting this message in the hope that someone can step up and get me telephone service within the next two business days.

I have called Vonage (Ticket No. 16207480) requesting that Vonage overnight the adapter to me, but I'm told nothing can be done to do that. I don't understand why another adapter can't be shipped overnight and I simply refuse delivery on the one that hasn't shipped yet.

Can someone help me or am I without telephone service for the foreseeable future? My friend is constantly raving about Vonage. He received his adapter a week or two prior to his number transfer. I'd hate to start off my relationship with Vonage in the manner it appears to be heading.

Thank you and please take this message as it is intended - simply a request for help and NOT a rant.

Bill
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roscopco
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Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sun Dec 02, 2007 10:24 am    Post subject: Reply with quote Back to top

This is not an official Vonage forum so we have no control over Vonage. usually it takes a few weeks to transfer a number to Vonage.

The only option you would have is go to a store and buy an adapter but then you will have 2 of them so that isn't really going to help you.

If you have a Vonage user name, maybe customer support can tell you what it is, then you can download Vonage Talk and use your computer to receive the phone calls, works like Skype you need a microphone and head set.

http://alpha.vonage.com/vtalk
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emberwilde
Vonage Forum Associate
Vonage Forum Associate


Joined: May 09, 2007
Posts: 14

PostPosted: Sun Dec 09, 2007 5:35 pm    Post subject: No Telephone Service Reply with quote Back to top

so sorry about your experience. since Vonage switched carriers, the delivery timeframe has been pretty good. probably because of the increase in sign-ups due to the holidays, there's now a lag in fulfilling orders. what i can suggest is you call up Vonage and talk to an acct manager or even a tech support rep. let them know your concerns and they should be able to give you some form of credits for all the hassle.

what i also know is that they can advise you to purchase a device at a retail outlet and ask you to call back in so they can give you a credit for the amount you paid for the device. you can then add the device to your acct & it should be active within 24hrs. as for the device you'd be receiving, you can simply refuse delivery and it will be returned to Vonage at no cost on your part.
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pdhenry
Vonage Forum Master
Vonage Forum Master


Joined: Mar 17, 2006
Posts: 241

PostPosted: Mon Dec 10, 2007 12:27 pm    Post subject: Reply with quote Back to top

A lesson learned for others is that while you might save $10 by immediately porting your old phone number to Vonage, in practice it's better to call-forward your old service to your (temporary) Vonage number until it's set up and working to your satisfaction. Only then should you terminate your old service and transfer your number.

In my case I forwarded from my Verizon number to my Vonage number for about 3 weeks until I decided that I was going to stay with Vonage. Then I initiated the transfer, which went through as scheduled. Never had to turn off call forwarding from Verizon.
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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